After years of trying to find the right dental office and dentist, I have finally found the one!…read moreBothell Smiles Family Dentistry is located in Downtown Bothell, near the Bothell Library. The office is tucked away on a street off NE 185th Street, just past the Harbor Homes. They have their own private lot, so parking is easy to find. Making an appointment was simple and quick, thanks to the helpful staff. My first visit to the office was back in October 2024. I was seen by Dr. Gillian Lim and the dental hygienist, Ben. Ben performed the initial exam and cleaning, and then Dr. Lim came in to greet me and do one final check and cleaning. The entire staff was very warm and welcoming! My first impression of the office and staff was so positive that I decided to bring my parents here as well. During my parents' initial visit, I had the pleasure of meeting Dr. Karen Wang, who was also very warm and welcoming to both them and me. She paid a lot of attention to my parents and made sure they were comfortable during their dental workup. Dr. Wang was very helpful in explaining any additional dental work that needed to be done and made sure to answer any questions I had. My mom even praised Dr. Wang for focusing entirely on her--the patient--rather than engaging in small talk with staff while working. She had experienced that kind of distracted care with a previous dentist and wasn't a fan of it. I would highly recommend Bothell Smiles Family Dentistry and their team to all of my family and friends! TL;DR: After years of searching, I finally found the perfect dental office--Bothell Smiles Family Dentistry! The staff is warm and welcoming, appointments are easy to book, and both Dr. Lim and Dr. Wang provide exceptional care. The office is conveniently located with private parking. I've even brought my parents here, and we've all had great experiences. Highly recommend to family and friends!

Dr Wang and Dr Lim are two outstanding dentists. They are top of their class in knowledge and care…read moreand I highly recommend them. I started seeing them after my dentist of 40 years retired. I was hesitant to go to a new and much younger dentist but was very impressed after my first visit. I have been going there for about 4 years now and continue to be impressed. Great dental practice! Even though they're UW Dental School graduates; they're great. lol GO COUGS!!

I just want to start by saying this is by far the best Dentist I have ever seen in my 37 years of…read moregoing to the dentist. I have had traumatic experiences in the past and am terrified to go to the dentist. Dr. Schwartz took the time to get to know me and my teeth and has made my experience so much more comfortable. The front desk staff is beyond helpful and also added to making my overall experience a great one. I am no longer afraid to go to the dentist. Thank you all for changing my outlook of the dentist. I highly recommend them.

What a wonderful office! Dr. Schwark and her staff treated me with such professionalism and care as…read morea new patient. Great experience!! Thank you!

I have been going to this dentist for over 2 years now. The staff is attentive and VERY friendly…read more The 2 doctors who are there are incredibly capable, friendly, and very attentive to detail. I have a medium case of dental phobia and they are considerate to me. Additionally, my gag reflex is very sensitive and that has not caused any anxiety or tension during my visits. My husband also has been going to see them and his teeth needed extensive cleaning and treatments for gum problems. They have catered his treatment to his needs, holding our finances in careful consideration. I can not recommend this clinic more highly.

I have been coming to this dental practice for over four years. I have had great, if somewhat…read moreimpersonal, interactions with various hygienists, dentists, and staff members and had no complaints until today. After every cleaning I have always scheduled a follow up appointment, put it in my phone, and that is that. Recently I'd been getting several texts asking me if I wanted to move up my appointment (not unusual). This time I responded to those texts saying I couldn't make it in at the newly offered times and needed to keep my original appointment. Today I showed up for my appointment and the front office lady told me that I had no appointment and I never did. When I showed her my multiple texts that asked me to move my already-booked appointment, she said that clients only get those texts when they don't have an appointment and that they couldn't accommodate a walk-in today. When I asked her why the text would ask me to move an appointment if it didn't exist, all she did was repeat that those texts are only sent when a person doesn't have an appointment. Again, I've been coming to this spot for over four years and have gotten multiple of these texts in the past when I had appointments booked. I told her politely that I always book a follow-up at my previous appointments and had my calendar reminders on my phone and work schedules. She responded that no, I was wrong, and I never had an appointment. No "it could have been a scheduling glitch," no "oh my apologies maybe we just messed up on our end," nothing. I was wrong, period. I have no desire to continue my health care at a place that can't keep their records straight and has such poor customer service. Will happily go elsewhere.

Staff is wonderful, friendly atmosphere and excellent communication. Highly recommend Dr. Schwark…read moreUlrich and her practice to anyone in the area.

Everyone at this office is amazing! They give such great care and the atmosphere is laid back and…read morefun. We love going!

I have been a patient here for many years, on and off, and unfortunately I need to share a…read morerecurring issue around insurance transparency and professionalism. I stopped coming last year after the practice dropped my Delta Dental insurance. I recently decided to give them another try because I now have dental insurance through Cigna. Before my most recent appointment, I sent my insurance information in advance by email and also confirmed it by phone. The office booked the appointment with no mention of any issues. I drove there, took time out of my day, and once I was already sitting in the chair, I was told that the practice had dropped all insurance and asked if I wanted to proceed, pay out of pocket, and then personally deal with whatever reimbursement my insurance might or might not provide later. This conversation happened with a dental hygienist, not an office administrator, despite the practice having administrative staff, and it was extremely uncomfortable. It felt inappropriate for a clinical provider to be put in the position of handling a billing and insurance issue. I declined and left, having wasted time commuting and attending an appointment that should never have been booked under these circumstances. This same situation has happened to me before and is exactly why I stopped going previously. What is most concerning is that all responsibility is placed on the patient. You are expected to manage insurance reimbursement yourself, the practice takes no accountability, and they reserve the right to charge whatever they choose, often well above standard ADA fee guidelines. There was also no follow-up of any kind from the office after the visit. No courtesy call, no acknowledgment, and no attempt to address the situation, which further reinforced the lack of professionalism. The office is beautiful and the staff is welcoming, but the lack of upfront communication, pricing transparency, and professional handling of insurance matters feels misleading. I am sharing this so others are aware and can ask very direct questions before booking, especially if insurance coverage matters to you.

We had used McCauley for several years and always enjoyed coming. The were always professional and…read moreempathetic. I appreciated their ability to build crowns in house while you wait. We only stopped using them due to insurance issues.

Only been twice but all was good. Didn't push for unneeded work. Everyone friendly and…read moreprofessional.

This is my favorite dental office ever; meticulous medical staff and excellent customer service…read moremake it a joy to visit. Highly recommended.

I went for a consultation with Dr. Blake Herbison who seemed very attentive, and answered 99% of my…read morequestions with one question he would look into for the answer: how I might stop the infection of my tooth without getting my tooth pulled, and putting off getting a root canal (if I might need one in the future). He listened to my questions and offered his advice; save my money in case I needed a root canal in the future. Their office refers their patients for root canals to be done elsewhere. They are nice practitioners who worked with me to answer my questions that my other dentist office did not want to take time to answer. They worked to answer my questions when I am not a patient but did make it clear they would like me to become a patient yet did not require it in order to provide me with a consultation on whether I should get a root canal or not. I appreciated it very much. Dr. Blake Herbison offered to file down a tooth above the one that had fractured (I had crowned somewhere else) and I thought that was nice so my teeth didn't hit each other as much to allow the infected tooth that had fractured a year ago time to "heal up" without the upper tooth slamming down on it. Their office closed for lunch, I believe from 12 noon - 1PM so I scheduled the consultation after arranging to switch my lunch hour with another coworker in my place of work. This felt like a caring office; I wanted to let people know I had a good experience here, thank you.

Worst experience with a dental office ever. I questioned the establishment from the beginning when…read morethe receptionist rudely stated "you know we won't be able to do a full new patent exam"....why yes I did know since I specifically stated I needed to come in for a flap of gum that was over my wisdom tooth. It was giving me pain and needed to be removed. When I got to the office, my anxieties eases and I noted that it seemed like a nice little mom and pop shop. When the dental assistant came to get me she was pleasant and took x Rays. Sat me in a chair and I wanted for the dentist. He was horrible. He barely looked at problem area and kept telling me that I needed to have my wisdom teeth pulled. Well I am almost 30 and they are 90 percent already in. I am choosing to leave mine in. Never had an issue, it was simply a piece of skin that was rest over my tooth that needed to be removed. Had my tooth come in fully it would have dissipated by itself. Anyone point being he refused to help me the second I told him I did not want to have my wisdom teeth removed. He was rude as hostile and didn't help me. He sent me out the door with a prescription for 45 days of amoxicillin. I work in a medical clinic...45 days? Does he even know what he is doing!? After I got back to work I was really upset because I am leaving for vacation tomorrow and am still in pain. I learned nothing I didn't already know and was treated like crap. I called to speak to them about this and the dentist proceeded to inform me that I wasted his time and made him late to his next new patient. I hope to god he was nicer to them. He told me I could come in this afternoon and he would cut the flap....funny because that's what I asked from the beginning and now all the sudden you will do it? Oh he also mentioned he would have maybe considered doing it before if I had been his patient or set up a cleaning with him. I'm sorry but hell no. I told him I wasn't comfortable, with my luck he probably would have intentionally not numbed me or something since he clearly didn't give a crap about me or the pain I was in. End of story I was told I wouldn't be charged for my visit which I am thankful for. I work in customer service and work with patients. I would hope to get the same respect I strive to give our patients daily. I would really think twice about coming here if you especially if you have anxiety about going to the dentist.

A family member said this place is aggressive and do not listen to the word "no". They said she…read moreneeded a crown that's going to cost over $1,000+ & asked her 3 times if she wanted to pay some now AFTER she told them 3 times she wanted to wait. Her husband has a missing tooth. The previous dentist said it was far back enough that it would be difficult to work with and at his age, he didn't need it. This office pushed this elderly man to get a new $2,000 tooth & it felt almost as if they were trying to guilt him, as if this one missing tooth is going to prevent him from chewing. He has all his other teeth. Even though the office was told NO more than once, they emailed them an entire plan for a new tooth. The family member went back and once again they were pushing her as to why her husband needed a new tooth. She wasn't the patient. Why were they discussing his treatment with her? These patients are elderly. The elderly cannot afford thousands of dollars in dental care. Everything is more expensive. Their insurance premiums are skyrocketing right now. I'm trying to get them to a new office because this office feels predatory. Take no for an answer.

From the owner: Dr. Liao provides comprehensive dental care as both a prosthodontist and general dentist. He is…read morepassionate about helping patients restore their smiles and maintain lifelong oral health. He emphasizes the importance of oral health in overall well-being, encouraging patients to take an active role in their dental care. Whether teaching students, leading in the dental community, or caring for his patients, Dr. Liao is committed to making a lasting impact in the world of dentistry.

Always a great experience here. Everyone is always so inviting, professional, attentive and…read morereliable. I would recommend Dr. Ament and her staff to anyone needing Dentistry!!

Do not go there especially if she tells you that you need a crown. I had such painful experience…read moreafter the crown was placed. Throbbing pain for a month. Before she placed that crown, I had no pain at all, life was normal. Lesson learned.

Dr. Fox is a great dentist. He cares about his patients and is excellent at his craft. Likewise,…read morehe has a wonderful staff! A wonderful environment for sure!!!

I feel lucky I found such a great dentist and staff. Everyone is great both front office and…read morehygienists. Dr Fox is a great dentist technically and a genuinely caring Dr. personally.