Took my partner here and the staff was rude. They were running late and would not have asked us had…read morewe not asked. I would say the staff is not professional. In the end we were 5 hours late!! The Dr, Dr Snipper, over booked. Quality of care was horrid. Avoid this place. Go someplace else.

From the very moment when I walked in until I left, it was a wonderful experience. Having a…read morecolonoscopy is not fun, but everyone was SO NICE to me. Nurse SHAOLING gets 10 stars in my book for her compassion. Dr Cannon, Dr Kashyap, Fran and Pam the nurses and Brian in anesthesia were all amazing. I felt comfortable and cared for, and they explained everything to me in a compassionate way. I even screwed up and drank water the morning so I had to delay my procedure, but they still managed to fit me in without any attitude and with great understanding. Thank you to the entire team for today, I feel super grateful!!!

I had never been for an MRI before and because of my little back problem I figured why not go get…read moreit checked out. Fear of the unknown is tough but this place made it dimish quite a bit. For an MRI if you have ever had one you are stuffed into a small tube like machine anywhere from 30 minutes to more than an hour. It can get hot and its loud and it gets clausterphobic. The staff here put me at ease, was very friendly, helpful and jut the nicest I had seen in any healthcare facility. It was awesome and Jeannie, the person admistering the MRI was superb! They let you pick a radio station or music, put a mask over your eyes and talk to you the whole time you are going through it. It was easy and they made it simple and I highly recommend them if you ever have to go through any type of imaging. They handle MRI and X-Rays and CT Scans. I even called to say thank you and tell them what a good job they did!!

I have gone to the Montvale Diagnostic Center a few times for blood test draws. The location is…read moreconveniently located on Montvale Avenue, near the Rt. 93 intersection. There's plenty of parking in front of and behind the building. I prefer this location over Winchester Hospital for testing due to the convenience and easy parking. I've never had to wait long to be called to the draw area. The staff here has always been friendly and efficient. Results come back in a timely manner also. The office location is downstairs but very close to the elevator.

I've never had a problem with this lab. The wait time is small and the techs are excellent at there…read morejob.

Best primary care internist left practice. they provided a NURSE for my annual physical. I have…read moremultiple health conditions that need to be addressed. Not happy with this service. 4 yrs ago Knee surgery, pain getting worse every month, yet they only recommend more physical therapy. schedule for PT is 5 months out so I switched to HD Therapy on South Bedford St, 5*. They work with what Dr. vito did....constant nerve pain, numbness, cramping, failure on walking 14 minutes flat surface. All they do is recommend another specialist for everything, more tests, xrays, MRI needs to be in Chelmsford, GI tests Kenmore Square. Asked for Handicap sticker, paperwork left for Dr. signature but they never sent it in. 5 months???? ridic

Amazing helpful staff at pharmacy…read more Also staff helping you check-in , etc. are gracious and professional, even to someone 80 like me ! Newer younger NP'S are competent and make you feel comfortable.

I've just completed my annual visit with Dr. Hartunian. As previously stated with her office two…read morebuildings away from a year ago, Dr. Hartunian is the best of the best. She is just lovely, sweet and gentled inside and out. She is a treasure and I am beyond grateful to have her as my primary. She is timely without any sense of rushed-turn over to the next patient. She will address the concerns and worries in a way that makes you feel relieved and assured. There is simply not enough good things to say about her. Beth Israel, you've got someone who is 110%. I can't wait to see her next year!

We came in at 6:45, they closed at 7. Instead of doing a proper job, they told us to go to ER. If I…read morecould give a negative star, I would.

If I could give 0 stars, I would…read more I came here for a first time patient consultation with Dr. Wang. At the front desk, I specifically asked how much I would need to pay for a first time consultation and was told it was free by the woman at the front desk. When I saw Dr. Wang, I was assured a second time that it was a free first consultation that lasted about 20 minutes. There was no physical examination--Dr. Wang only filled out a few forms and asked me a few questions. A month later I got a bill for almost $500 for this "free consultation". My insurance covered about $100, but I was told I had to pay $313 for this. I called Hallmark Health, and they told me to call my insurance. Yet, after calling my insurance, they told me to call Hallmark Health. I had to call Hallmark Health at least 2 times before getting an answer as to what the bill was for, since they had told me it was free. I was very upset yesterday when speaking to the manager, Colleen, who told me that Hallmark could pay half if I was willing to pay half. Of course I was not willing, as I explained that both the doctor and front desk had told me it was a free consultation. At this point, she got very snippy with me and told me to call insurance again. This place has the WORST customer service, and I will not be coming back.

I am addressing Chronic pain that is always met with the most caring/concerned and respect for me…read moreas a patient at the Clinic. The staff is wonderful, working in that environment is most often met with patients that are not on their best behavior, in pain who can be ? The staff always remains so optomistic. This is my second visit and the results are great. Dr. Lubrano is the best, concerned with making me feel better and he did.

I had a very concerning experience at Winchester Hospital when I brought my mother in with…read moreextremely high blood pressure (202/87). Upon arrival, they performed an EKG, X-rays, and blood work--but then left her sitting in the waiting room for over 8 hours without treatment or monitoring. Given her condition, this was alarming and felt unsafe. When we were finally brought to a room, we were seen by a nurse practitioner who, while polite, informed us we would not be seeing a physician as he had 12 years experience. After additional blood work, he returned and said she would be discharged if she could walk. A staff member walked her for approximately 10 seconds and cleared her. I specifically asked why she was being discharged with blood pressure still over 200, and was told she was "fine" and that her primary care doctor would need to manage it. This response was both dismissive and deeply concerning given the potential severity of hypertensive crisis. The lack of urgency, minimal evaluation before discharge, and dismissal of a dangerously high blood pressure reading left us feeling frustrated and worried for her safety. I would not expect this level of care--or lack thereof--from a hospital in a serious situation.

Dr. Pifko is great! Very thorough and good about answering questions. Pragmatic advice…read more The front office staff can be a challenge. They seem very stressed out and when you go there it seems quite disorganized. Dealing with them can be a nightmare I saw a specialist for an abdomen pain. The specialist send the report back to Family Care Center. The specialist and the Family Care Center seemed to both want to have the other explain the issue to me. I'm not a doctor, I don't have a clue what the very formal medical report means. I had to really push both parties to get an answer. The practice is not very proactive in getting you to come back. My dentist sends me cards, calls me up when I'm a day late for my 6 month cleaning. Family Care left me a random voicemail that I hadn't had a physical for two years (I was actually impressed- first time they did this ever). I called up and they told me the next appointment was 6 months out. Ugh! Long story short Dr. Pifko thumbs up.... Family Care - I would go elsewhere...

Horrible all around. If I could give this practice 0 stars I would. Good luck even trying to get…read moresomeone to help you with anything basic.

Don't go here!! This was by far the worst experience I have ever had with a doctor. I felt like…read moreDr. Millar had no interest in getting to know me and understand how I feel rather than to get me out of there. I told her about my anxiety and things and she went and told me every worse case scenario and then shamed me for how much weight I've gained in the past year and never listened to how I felt. You walk in and it's like being slapped with body sculpting and thin women advertisements plastered everywhere. If you have any sort of self image issues DO NOT come here. The staff is friendly and understanding but I was very unhappy with Dr. Millar and how she treated me. Felt judged the whole appointment and left feeling extremely guilty. Never going back.

DO NOT GO HERE! I have been a patient of Dr. Millar's for 8…read moreyears and I have no idea why I have stayed for so long. After my first visit with Dr. Millar I learned to request an appointment with the nurse practicioner who was everything a dr should be but sadly she is now gone. Dr. Millar is very very rough to the point of pain. She will do unnecessary testing just because insurance will pay for it. She is very untimely (waiting for 45 minutes with a paper robe on is not anyone's idea of fun). I fully understand that emergencies come up and that she is a dr after all- but don't put patients in rooms to have them disrobe if she is running 45 minutes behind. At my last appointment she retook my family history as if it was my first time visiting... The office itself is so disorganized. They are constantly confusing my sister and my records and insurances. I have been frequently checked in as my sister for them to say-oh your not due for your examine where I then have to look at the record myself and explain well that because this record is not mine... For the last 4 years I have had the same insurance-yet I was billed in full for my last visit because they don't have my insurance on record. REALLY? REALLY? This last visit will definitely be my last. Absolutely ridiculous.

Overall experience was great! There is parking at the back of the building so no need to park on…read morethe street. Entrance is wheelchair accessible which is wonderful! I originally had an appointment schedule later in the day but ended up needing to come in earlier. I got in pretty quick. Everyone was very friendly and helpful. They provided great care! The facility was very nice and clean.

I've a mixed reviews about this facility…read more I think they're good for wound care... but today, i visited this facility practice after suffering from upper respiratory infection for 4 days. Unfortunately, my visit was very disappointing because I was hoping to receive treatment to manage my symptoms. However, the doctor here did not provide any treatment to manage symptoms, rather handed me generic literature and told that condition could resolve in the next few days or weeks. This is frustrating because no active treatment was given and I'm still struggling with the same symptoms. The problem is NOT resolved As a patient, I go to doctor for treatment, not generic information that is easily available in AI. Unfortunately, my symptoms still persist and I will need to find another doctor to fix the problem.