Review of Job Performance Jonny's Tree & Landscape Company
On May 18, 2019 Jonny's Tree & Landscape Company sent a crew to cut the very tall dead grass on the vacant lot next door to us. They used weed eaters which threw many long dead pieces of grass all over my side yard which I had just cleaned that morning before they arrived. When I saw my side yard, which had been pristine hours earlier, fully covered with their debris I called my next door neighbor who lives out of town to report the mess they had left in my side yard. I also told him that they did not cut his entire lot as he had told me he had paid them to do. He apologized and then called Jonny's and told them to complete the cut on his lot and to clean up the mess they had left on my side yard.
The crew did return shortly and finished up his cutting. I guess they were angry that I had informed my neighbor that they did not complete his job, so one especially nasty young man came onto my side yard with his powerful blower and proceeded to blast my landscape rock which was covered with their grass clippings. He raised so much dust that I was choking and my eyes were full of grit. Then he told me that is "IT" and headed for his work truck to leave. My painter saw their mess and laughed, saying they call that a cleanup?
I followed the Jonny's worker and told him that it was entirely an unsatisfactory clean up and he needed to return and pick up the dead grass clippings which he had now blown behind my A/C unit, into and behind my shrubbery, and under the entire side wall of my house. He did come back and hand pick up a handful of the debris which was now spread out three times as far as when he arrived. He took a photo of his handful of dead grass and told me he was going to show it to his supervisor. As he left, I showed him my Russian sage, clearly on my lot that he had clipped to the ground right in front of the survey boundary pin.
I called Jonny's and did chat with two polite front office women, Courtney and Brianna, and told them that I wanted someone to come pick up the dead grass that now covered my bushes, my A/C, and all side corners of my house. She apologized and told me that she would talk to Kenny the Landscape Superintendent. Soon after she called me back and told me that Kenny would only send a crew back to clean up THEIR MESS if I or my neighbor PAID them to do it. Kenny claimed, (with never being on the job site), that it was impossible to keep dead debris clippings off of adjacent property when they were cutting vacant lots. So that makes it the neighbors' problem?
My husband is currently disabled and dealing with lymphoma and we are both in our mid 70's. We spent several hours this morning picking up JONNY's dead debris clippings and have more to pick up over the next several days. I find Kenny's attitude to be outrageous and I have never been treated with such disrespect as by the young man with the blower. I guess they think they can bully senior citizens and mistreat them.
I told their customer, our neighbor, what they had done and how they refused to clean up their mess unless he or I paid them to clean up their mess and he said he would never use them again. I have now told four other neighbors of their conduct and none of them will be using Jonny's Tree and Landscape either. I plan to continue telling this story until I have told all of my neighbors plus the Council of XXXX at Prescott HOA .
I guess business is booming for Jonny's Tree and Landscape Company and they don't need to give anything but meaningless lip service as to how they do their best to give good customer service. Some day, when the economy turns again, they will be needing some of their potential customers that I am talking to who will never ever use them after hearing of their unacceptable behavior. Thanks XXXXX
FYI: I posted this review with permission from a neighbor. read more