I am 55 years old and due to challenging dental experiences as a child, have always been very…read moreanxious going to the dentist. As the day approaches, so do the knots in my stomach. And then, once I'm there, spend the entire time, battling nerves, trying to pretend I'm fine, am like everyone else, not sweating through my clothes. Trying to act like shots of any kind don't freak me out. Add to that, that my mouth doesn't always seem to respond to the freezing the way it should. So, more often than not, I am not 100% frozen which ends up being quite painful and embarrassing. I recently returned to Victoria and had walked by Dr Pite's office quite frequently while walking my dog. Once I passed when the staff was coming back from lunch. They were laughing and seems happy, like they enjoyed their work and each other. I went home and checked them out on that MD rating site. Really good reviews. A couple days later, I was walking past with my husband and I said, Let's go here. We went in and made an appointment for a cleaning and check up. We filled out questionnaires and although I was a little nervous, it was only a cleaning. I am very good with hygiene and was hoping there would be no need for drilling or shots etc. Two weeks later, around a week before our cleaning, I bit into a wintergreen lifesaver and broke off my tooth! Panic. We called the office, but they are closed on Friday. We left a message on his cell. Keep in mind we were soon to be new patients, had never met him personally. Well, he called back and came in to the office to see me that afternoon, and filed down the sharp bits so I would be comfortable. He was very kind. The next week he was able to prepare my tooth for a crown. And I was very, very impressed. Like crazy impressed. He knew that I'd had bad experiences, he explained everything he was going to do, he jiggled my cheek for the shot and so it barely hurt and put the medicine in slowly so again it wouldn't be as uncomfortable. He checked with cold to make sure it was frozen, because I could still feel he gave me another jiggly shot, this one I almost didn't feel. He didn't start until my tooth was totally, totally numb. He offered me music which was a great idea and I was able to focus on that instead of all the drilling and noise. And it didn't hurt at all. Another first. It was the best dental experience of my life. I am 55 and for the first time, I don't feel afraid to go to my dentist and I'm real glad because he is young and that means I'll probably be dead by the time he retires and so I won't ever have to be scared again. If there was a ten star thing I could click on I would do that. Was the most stress free dentist visit I have ever had.

I feel the need to update my review, because the procedure that I had done was not successful…read more Although I didnt feel major pain or discomfort, the gum graft didn't take and the surgery is to be done again. Dr Pite and the staff were caring and I can't say anything bad about the overall service, but in the end, the success of the procedure is what matters. So I just want to make future patients aware that for this specific type of surgery that is a gum graft, I would recommend to see a periodontist who has more experience with this type of procedure.

Kent is the most professional denturist in our city if Victoria BC. His office is pristine and…read morebedside manner upmost. I have been using him for 2 years now and always willing to offer priority service with capacity. I highly recommend!

My mother came in to get an adjustment to her new set of dentures after she noticed some fit issues…read moreand a lisp that didn't go away. Right from the beginning Kent Roberts seemed to take her request like a personal attack against his work. When she tried to explain further he kept reacting instead of simply saying he would see what he could do. Throughout the whole visit my mother felt anxious and intimidated. He even went as far as saying he challenged her to find someone that could do better work on the plate then he already did. Well she did and the Dr is absolutely lovely. The appointment was a breeze and my mom left happy. I do not take kindly to anyone in a helping position abusing that power to belittle people and act condescending. Lets just say he's lucky I wasn't there. When my mom finally jumped up mid sentence and left he said "Have a nice day" in the most patronizing tone. I really hope more people share their experience on this guy so he doesn't get business and customer loyalty he clearly doesn't deserve it.

I had an extremely unpleasant and stressful experience with Dr Yen at Mayfair Dental Clinic…read more Dental visits cause me anxiety at the best of time, and due to his actions, my anxiety has significantly increased. In my opinion, he has no patience, empathy or understanding for patients with questions or concerns, or may be nervous, and should not be working with patients. He did not provide me with the information to make an informed decision for an urgent procedure. Following my panic attack at the dental office (for which I was left in the waiting room while having the panic attack around other patients, and told "You will be fine" when I clearly was not), I was referred to a oral surgeon. The oral surgeon advised the procedure was complicated and should not have been attempted at the dental office. The potential complications were clear to the oral surgeon, as he took the time to actually fully examine the x-rays and explain the procedure to me, including the potential issues. I am terrified to even think of what would have happened if the procedure had been attempted at the dental office. Not only were the actions of Dr Yen unacceptable, I was left feeling embarrassed and humiliated as the staff did not offer me any privacy while I was having the panic attack. I provided the dental office with an email describing my distressing experience and how it has affected me. The office has had several business days in which to acknowledge or respond; however, I have not received any acknowledgement. This reflects poorly on Dr. Yen and the entire dental office. Based on my opinion and personal experience, I will encourage everyone - current or potential patients - to look elsewhere for their dental care. The entire disastrous experience and lack of acknowledgement of my concerns has left me with an opinion of little confidence in Dr. Yen and Mayfair Dental Clinic, and served to significantly increase my dental anxiety. If you value your dental health and safety, my opinion is to avoid Dr. Yen in particular, and Mayfair Dental in general if this practice is their standard of care.

Had cleaning done by a hygienist "Leanne" working for Dr. Fund and Dr. Yen on December 10,2019…read more The hygienist was actually BRUTAL. I have NEVER EXPERIENCED as much PAIN as I did during this procedure - and that is with two anti-anxiety pills I took before the procedure and over 5 freezings or more throughout the procedure. I was so traumatized that it took me over a day to move from being shocked to the anger stage. Seven days later I am well over it, but I sure wish to warn others from going through what I did. She put a freezing gel before the needles, and before the gel deadened the area, she jabbed the freezing needle in. I thought I would wet my pants. Freezing worked on the nerves for the teeth, but left the gums totally unfrozen. I thought I would pass out when she measured the gum recession in all the teeth at the very end. I could feel my heartbeat in my gums at the end. At one point I bit the hand of the hygienist as a reflex reaction to pain, not that I ever meant to do such a thing. My lower jaw was shaking uncontrollably at one point. None of these signs made her aware that I was at the top of my pain limit. NEVER AGAIN!!! This commentary should not reflect on the dentists at this center, for I have been going here for years, and the service from Dr. Stankhoven has been absolutely amazing, even with phone follow-ups at home after some serious dental work.

Outstanding care. From the wonderful and caring, Patient Care Coordinator, Sara, to the dental…read morehygienist staff and the highly skilled and kind Dr. Sofia Petrov, my experience was terrific. I had a surgical gum related procedure here. Thanks to Dr. Petrov's experience and training, it could not have gone any smoother and was relatively pain-free - as opposed to an older surgical technique that would have been quite different. 12 stars out of 10 for this practice.

From the owner: Educate, Empower, Inspire: Oral Health for Whole Wellness…read moreAdvanced periodontics and implant dentistry, delivered with compassion in a comfortable and relaxing environment, where we focus on treating people, not performing procedure.

Horrible service that shows no value for your time, filled with delays, excuses, and zero…read moreaccountability from start to finish.

I've spent my life in dental chairs though I take good care of my teeth and gums but it always…read moretakes days of pain to recover from any treatment. I recently lost a crown while eating, then realized the tooth had come out with it. I was tense knowing that was left in the gum would have to be dug out. I was given all kinds of after-care literature to help. Well... Dr. Henn had frozen, removed and medicated the wound within 1/2 an hour with humour, suggestions and solid information. I prepared for long nights and days of pain. Nope. I took Ibuprofen immediately and prepared to take Tylenol at bedtime but it was unnecessary. I felt no pain at any time after the process! That was a few weeks ago. Thank you, Dr. Henn, for a unique experience.