Ok my whole family has gone here but we all had problems..from bad pain after fillings. Fillings…read moredone wrong! My kids have been in so much pain and we have to talk to the dental surgery association

Dr. Tatra was able to see me within 15 minutes of me phoning with tooth pain (presumably he had a…read morecancellation that morning). He was extremely competent in completing the root canal procedure and, luckily, did a thorough investigation of all my teeth (it had been a few years since I had been thanks to Covid) and was able to identify several other issues that needed to be addressed. His office is very well run with a high level of organization. He is using the latest in dental technology. He is very friendly and I didn't feel like he was rushing through my procedures at all. His assistant and office staff are all very friendly and helpful. I would highly recommend Dr. Tatra dental office!

Incredibly professional, skilled, kind, patient-oriented, friendly - both Dr Turnage and his staff…read moreI don't live here and saw him on an emergency basis. He took his time, discussed options, explained everything. Did a fantastic job. Most painless Novocain ever. Great sense of humor, sets you at ease. Can't say enough good things about him. Wish he lived in my area.

I've never been one of those who hates a dentist office, but this practice is the first one I have…read morepositively loved. I am so sad for myself that Bo is retiring soon, but he has good things to say about the dentist who will be replacing him. Bo is quite an entertaining character as well as being an excellent dentist who explains everything. I have had great service from his gentle and patient hygienist and his office staff, to whom I have always felt like I was a real person and not simply a name on a chart or spreadsheet. I assume they'll be staying on. I'm guessing most of the gorgeous art books will go with Dr Bo, but the lobby will still be beautifully decorated and there's a harbor view from the chairs, or a home improvement channel on the overhead TV. Try it!

The atmosphere in this office is such a breath of fresh air! Staff is always smiling and greeting…read moreyou, my hygienist was so gentle I honestly didn't feel nothing and I have bad sensitivity. My dentist is wonderful with me as I suffer from dental anxiety when visiting even a dentist office, here my anxiety is a max a one other then that it's a zero! They also take such care with me with all the dental stuff used that can cause my GI medical issue to go off. I have yet to have a bad experience between a cleaning, fillings and a crown replacement. Thank you and keep up the wonderful job and atmosphere!

If you are lucky enough to have him and his staff - good for you!…read more It is so important to trust your dentist. Dr. Horn is amazing. But what is even more so is his staff. "Good brings good" - they all so on board with him - everyone is so caring and intent on the best outcome. They are all there because they love helping people in need.

Dr. Horn and his staff are kind people. He is the fifth dentist I've had in my 72 years and the…read morebest. His staff gets me in quickly when it's an emergency and keeps track of preventative care. He is just a very good Dentis.

Well, when I don't sleep in, or mistakingly forget my appointment, which I've done far too many…read moretimes at Elements Dental. I feel badly for that, but unfortunately every day now is Saturday and I don't wear a watch, but still that is no excuse. Type of care - I always have dental work performed at Element Dental. They don't sell glasses, unless of course they're from the lost and found however I've yet to find a pair that has my prescription lol, so yes dental work is what I have done at my dentist office. Care and quality, second to none. I've never felt more comfortable, respected and didn't feel like I was someone that just had to go in and pay a lot of money to have an extravagant cleaning. Most dental offices, you feel like you're on conveyor belts of would you like this, would you like, record show you're due for x-rays, you have already used all of your units this year and we're only halfway through it, so everything will cost you out-of-pocket from now on! How would you like to pay today? Ok and that's just in the dentist chair, wait until you get to the reception How would you like to pay today sir, debit card, credit card or cash, no checks, please. In all seriousness elements dental in my experience in the three years, I have been going there, are second to none. I'm very happy that I came across when Idid. My previous dentist was retiring and did not think it was necessary for someone of my age or as he put it, "people our age, should be grateful, we have our original teeth in" lol. I wanted my three chipped teeth bonded, and thus is how I came upon Elements Dental. So, not to name anyone in particular, gratitude goes to the entire office, the dentist, the hygienist, the office staff, they have all been fantastic! These days it's a real treat to go to the dentist. PS, it doesn't hurt to bribe them with dessert treats every now and then either. Haha Don Coulson

I am a visitor in Victoria, on vacation, with 4 weeks remaining. Whilst on vacation I have…read moreexperienced a dental emergency. Frantically calling all of the Dentists on the map, When contacting the office I was sent to voicemail (where I was afraid of a delayed response) left a message with Elements staff wherein I described my situation. Within in 1/2 hour I received a call back that the staff had a cancellation and I could receive exam and subsequent treatment just 4 hours later. I am now back at our accommodations where the numbing has worn off. My pain, after nearly a week trying to hide it, has gone from 11 out of 10 to I still haven't taken the recommended acetometaphin or naproxin sodium. I know I will I just don't want to until absolutely need too. Dr. Evans and Dental Asst. Kim were very in tune with everything. From my fears to my expectations. In addition they assured me that they could get me through the procedure today. The team skill displayed during the procedure was very very good. No communication necessary when 2 thoroughly professional clinicians practice their craft. I'm not sure they talked at all during the procedure and I was wide awake. Kim kept me informed of everything during the procedure before it happened. I was impressed at how the Dr. Evans allowed me to feed off of his Assistant's energy as she was extremely positive and upbeat from greeting to goodbye. It was also very reassuring that he had no need to interrupt or correct his Assistant at any time. A testimony to the hours they've spent working together I'm sure. They are an exceptional team. The type of care was genuine and compassionate. So far the quality of the care has been exceptional. And I wouldn't have had the procedure performed if it hadn't been for the wonderful people at the reception staff who immediately filled in an opening with me. My son lives here in Victoria and I will be recommending that he go to elements dental with his family. In summation I could not give this office a higher recommendation. As extreme as my situation was the single most notable takeaway from this office was their compassion, from the phone call to the doctor, to the receptionist whom originally helped with her callback and heard I was checking out, came to ask "If everything had gone OK." If you're really afraid of the dentist. If you're in pain from dentistry that needs repair. If you want to be treated with compassion and care, true care, make an appointment at Elements and asked to be in the care of Dental Assistant Kim and Dr. Evans. My recommendation comes with its highest regard. PS ..... still no real rush to medicate with OTC pain meds. So thankful!

FABULOUS SERVICE! My October 2024 "debut" at 5th-Street Dental Clinic, for a routine but thorough…read morecleaning that was immensely impressive, warrants a 10-out-of-10 service rating. Michelle, my hygienist, is both exceptionally knowledgeable and skilled, with a patient, gentle and personable "chair-side" manner and communication skills to match. Likewise, I was warmly and courteously welcomed at reception, and promptly serviced. Michael M.

Absolutely the best dentist I have ever been too and I am 82 years old. The office is beautiful, up…read moreto date, the staff are amazing. warm and helpful. I had an extraction today and it was pain free. A truly great experience and I really can't say enough good things. The office and staff and specially Dr. Scott are a gift to dentistry.

Was recommended to him from my specialist. Met with Dr Louie and he was very pleasant and I…read morefollowed thru with the crown procedure with Dr Louise. When I went back to get my teeth cleaned the hygienist came and got me 10 mins late and took her time cleaning my teeth and was even sharping her tools for 5 mins and after my hour appointment she advised me that she could only do the upper of cleaning my teeth she wanted me to come back to do the bottoms. I was very upset and when I asked the receptionist if this is going to cost me more money. The receptionist advised me I have used my allotment for this year so "yes". They wanted me to book another appointment and I refused. The receptionist advised me if I didn't do it then I could be waiting a while before next spot is availible. I advised her I probably would not be coming back. About an hour after I left I received a call from Dr Louie and he wanted to know what happened. I told him and he apologized and said he would look after it. I thanked him but I could not get up the nerve to go back to the hygienist.

I have taken my business to another practice and wouldn't recommend Vic West Dentistry to anyone…read more While the dentist himself seemed good, I can't say that about the office staff. The 1st problem was that they charged me $200 for 'sedation'. That's $200 for writing a prescription for Ativan and sticking a heart monitor on my thumb. I was not impressed. I was also on the mainland for a couple of months and wanted to pay by debit, so they had to wait for their $228. Upon my return, I settled up and apologized for the delay. After that I was informed by office staff that it was MY job to contact Canada Life to determine my coverage for each and every procedure. Of course they didn't give me an itemized list of the work, so I'm not sure how they expected me to do that. Nevertheless, if I didn't have a response from Canada Life by the time of the appointment (4 days away), I would need to give them a deposit of $650. At that point I pulled the plug. It was clear that they didn't want my business. When I called around to other dental clinics, they expressed surprise. Despite what Vic West claims, charging $200 for writing a prescription is NOT common practice and many dentists do it for free. On top of that, they ALL (including Vic West) have EFT systems directly linked to all the major insurance companies, so there's no need for the client to worry about getting estimates themselves. My new practice was able to connect with Canada Life while we were on the phone and tell me exactly what was covered. I think the office staff simply wanted to be rid of me. It worked and I can't thank them enough. I'm now with a great dentist who doesn't overcharge and the staff are more interested in providing service than playing stupid games.

So many good things to say where do l start. The office and team are super professional. In my case…read moreI had infected tooth and was in pain for a couple of days. After one call the office moved around a few appointments to fit me to see the surgeon the same day! Really helped me get out of a deep whole as l was travelling the next day. Highly recommended. Plus comfortable waiting room chairs and good music!