After having a number of negative experiences at my old dentist, I asked a few friends who they…read morewent to and had Radius Dental and Dr. Stelmaschuk recommended to me. From the hygienist to Dr. Stelmaschuk himself, everyone was as good as gold! Very calming and kind; a pleasure to talk to. Even though I hadn't been to the dentist for 7 years, there wasn't any sort of guilt that you might receive in other offices after a long absence. One great thing about them is that they will directly bill your insurance provider, rather than taking the full amount from you and leaving it up to you to file a claim to get your refund.

I recently moved to James Bay and so went into Radius today to consider changing dentists to…read moresomething in the area. I provided my insurance benefits information and they nicely immediately called to see what coverage I had. I sat down for a routine teeth cleaning during which they said my coverage shows I would be within the limit for an examination they needed to do, and so we went ahead with the exam which included an x-ray. Immediately afterwards, when I went up to the counter to finish up/sign papers/book the next appointment, the receptionist tells me that my insurance doesn't cover the exam but "hopefully" my wife's co-insurance will. Completely opposite information within minutes of each other. When I said I was just told by the dentist that all was covered, she looked at me in a bored kind of way and said, "Yup, well hopefully it is, but obviously you needed the exam done anyway. We can't proceed without the exams." Not exactly the customer service I expect. UPDATE: Since complaining again, they apologized are now working to ensure my insurers cover everything. Unfortunately, the front desk said she would pay out of her pocket if anything isn't covered, which I don't at all agree with - the dental company should be the ones saying that (as my last dentist in Vancouver once did) - and it makes me not so sure about the top leadership at Dr. Stelmaschuk's practice. For this reason, as well as the hassle it took to make things right, I can't give full stars.

Always short staffed it seems. While the regular staff can't be blamed as obviously there's…read moresomething afoot either corporately, or the workforce is still suffering shortages. There are new staff all the time, with the longtime employees leaving. That's an indication of something going on. Unfortunately often the new staff just seem bewildered and simple issues turn into a big hassle. Some of the patient chairs are worn and perhaps unhygienic. Again, this is an owner culpability. As far as actual blood draws, the care runs from exemplary to downright annoying and painful. I understand training requirements mean the occasional misstep but I ask for someone else now if it gets really bad. Typically it's okay and I'm less fussy than I used to be, grateful for any care I get. Fortunately staff do their due diligence with respect to patient identification. The website isn't bad though there's location appointment protocol changes frequently, sometimes allowing booking times and sometimes walk-in only. It's location dependent.

Excellent care was able to fit me into his very tight schedule today after I broke my partial…read moredenture last night. The quality of care was amazing. He was kind, gentle and had a great personality. The office is clean and bright and it had a just a general good energy about the place. I was very grateful you saw me right away.

I have to say that I had one great experience with the professionalisms and personality with Ian at…read morethis denture clinic. I've had dentures for almost 2 years now and have had nothing but problems, so I travelled across BC from Cranbrook to Victoria just to see if Ian could help. Even though my dentures weren't his work he's adjusted and fixed all my previous problems. I highly recommend Royal Jubilee Denture Clinic to all with dentures or who are going to have dentures. I know that now i'll never go anywhere else, it's worth the time and trip!!! I can't thank them enough.

The office crew is always on the ball. My dentist is always…read morerelieable. The care quality has been a bit hit and miss over the years. Overall a great team!

Unfortunately , I must write a very unfavourable review . When I was told about a fairly costly…read moreprocedure , the communication regarding the cost and options was terrible. I was charged for a 3D scan which was not necessary, a consultation with an implant dentist which lasted 10 minutes. Then I was asked to proceed with more dentistry without clearly understanding what the dentist was going to do nor the cost. When I said I needed time to process what was happening the dentist was angry as she had booked the time. I went to another dentist . I have completed the treatment successfully at 1/3 of the quoted cost. Furthermore , I understood exactly what was happening. Saanich Dental Group overcharges and charges for unnecessary services . The focus is making money and overwhelming patients with poor communication.

i only trust. dr. banks,! He is super nice,and the place is clean and the info. they give you is…read moregood. ITs a top notch place to go for all your needs. Believe me as i have been going to dr. banks for 8 yrs!

Horrible experience! Do not be fooled by a nice office, this doctor will tell you anything and take…read moreas much money as possible until you realize what he is doing is giving you little to no results! CON ARTIST. I spent a total of $10,000.00 PLUS products for my 2 resurfacing c02 treatments. After no results I finally went else where to where I am now living in Cali. I was told by multiple doctors that his work was POOR and he chose the WRONG treatment for my skin. This is not all !!... when I made an apt to see him about refunding me the money for the treatment I paid for but DID NOT do, HE WOULD NOT EVEN SEE ME. He had every excuse. He is a con artist and manipulates his patients. Stay clear of this "doctor" he works at MD in Victoria!!

My rating for this office rating is very low…read more I called to rebook an appointment. I had to ask if I should bring the glasses and then someone called me back and then nobody even knew my name. I have qualms about leaving my eyes in the hands of this office. first they offered a brochure saying there was no charge for people on disability and now they are charging $45. Please have some thoughts before you ever book with this office.

The staff at the optical center provided exceptional service on a Saturday afternoon. My wife and I…read moreneeded replacement nose pads for our glasses, and the staff was very accommodating. Convenient parking was available, and the spacious optical center was easily accessible. The staff quickly understood our needs and graciously provided the necessary replacements. Despite being visitors from New York, we felt welcomed and well cared for. The staff even went the extra mile by providing a replacement case for my wife's glasses at no cost. No charge at all for the pads nor the time to replace and fit the repair. We were pleasantly surprised by the lack of any attempts to upsell or pressure us into additional services. This positive experience leads me to believe that they provide excellent care to all their patients. I would highly recommend their services based on our interaction.

I have been seeing Dr. Sangha now for six years and I would never go anywhere else. She is…read morethorough, prompt, pleasant, very knowledgeable, and amazing - just like all the staff there. I recently started their IPL Treatment and am I ever glad I did!! Only three treatments (out of four) completed, and I rarely use the eye drops anymore. I have my life back! Kim is a fantastic tech, with wonderful patient care. If you are having dry eye issues, call for an appointment now. My insurance didn't cover it, but some do.

Excellent customer service & very friendly staff. They cleaned up my glasses for free which was…read morevery helpful. I would recommend this shop for anyone looking for new lenses, beautiful frames & eye care services

I have never enjoyed going to the dentist before, but the folks at Broad Street Dental are so…read moreamazing that I actually get excited for my appointments. Dr. Huynh is an excellent dentist who makes you feel seen and heard--you're not just a patient in the chair, and you can tell he genuinely cares. I opted to get clearline aligners done through Dr. Huynh and after years of hating my teeth, I now love to smile and get compliments all fo the time. Thank you Dr. Huynh & all of the lovely folks at Broad Street Dental, you helped me learn to love my smile!

Came here for the first time for a regular cleaning - ended up with very painful inflammation…read more Took over a week to get an appointment to go back in. Turns out they had messed up a filling that now needs to be redone, but they couldn't find me a time within the next 2 months to do so. Gross incompetence. Don't see how it is appropriate to damage a patient's filling, but then not see them for 2.5 months and leave the patient with pain, inflammation and unable to chew? Have had regular cleanings every 6 months for 20 years with no issues. First cleaning here ends up with acute inflammation and pain, and a damaged filling. If they can't get a regular cleaning done properly, would be very concerned of having done anything even remotely complicated here.