We didn't buy the car from this Kia dealer, but they're usually the only Kia dealer in the central Maryland area that will take the car in for service on the same day, let alone the same week. Also the service is well done and efficient here, staff are friendly, no complaints overall (besides that it's over an hour from home, but there's not really anything that can be done about that). read more

I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I had to get new tires. The car smelled strongly of cigarette smoke, and the salesman said it was just him. It was not. I spent months cleaning and airing out my car. He also claimed there was only one key for it, but I could get a new one cut at a Honda dealership for under ten dollars. However, in April I finally went to get a spare made, and it was $168! Now, six months later, they've called me to tell me that they found the spare key. The person I spoke two was new and clueless, and now I've called a few different times to speak to a sales manager but no one will answer my call or return my messages. I'm disgusted with the way they treat their customers. Do NOT buy a car from Jones! read more

Short version: Liars, liars, liars...everyone I was in contact with (salesperson, general manager, financial person, and service rep) lied to me. Hate to say the only person who didn't lie, was the one who checked me into the service center. Which the only reason I was there was because a week after I bought my truck a part fell off!! I have bought at least 10 cars (3 new,7 used), never have I felt so neglected as a customer. To spend 24k and be told no 2nd key, or floor mats, wow! If I was not buying such a quality vehicle(Toyota), that I really liked, I would have walked. Free oil changes are advertised, I now know why, do yourself a favor avoid the Jones franchises!! Would NEVER go back, not even for a free oil change, cause who knows what would happen... Oh yeah, the only reason they got one star out of me was because I had to in order to write this review!!! read more

My husband and I were on our way to our next duty station New York from South Carolina and felt our 2012 optima driving a little funny. We had 400 miles left to go and decided to stop here to get a diagnostic done to see if it was safe to keep driving. They knew we were military and in a hurry and they took AMAZING care of us! We were sitting in the waiting room for only 40 minutes, luckily no horrible damage, just a blown tire belt, and they handled it quickly and efficiently! Now we are back on our way and left smiling! Thank you Jones Kia for making us feel valued and well taken care of!! read more

From Me: I spoke to a Pete Manzo - NOW CALLED JONES, not THOMPSON, who is also a rude MANAGER. MY GOD PEOPLE - Get some skills in customer service. They said they will mail out a manual to me. If they do, I might change the star from a 1 to a higher one. If not, they can remain a dealership with unhappy customers. What a piece of crap heads they are over there. I even told him to freshen up in his skills in CUSTOMER SERVICE! From my brother: Went and bought my '11 KIA SOUL there July '11... Never had an owners manual... Asked for one and they said they'll mail it. I emailed them a month later and the manual still hasn't gotten there... I emailed 2 months later and they said it's sitting at the service department. I emailed the service department and they said come get it. I was told specifically by the salesman that they will have it mailed out once it got in. I live like 40 miles from this place and they said they wouldn't. I emailed the over and got no response. Promises that aren't met. Sales people who talk behind your back when I clearly could hear them. only reason I bought the car there was because it was the only place with the '11 KIA Soul Base model in a 5SPD Manual in White. Lamest dealership. I wish JB KIA would've opened sooner but opened 2 months after I had my Soul. Thompson KIA are lazier than a Cow and dumber than a sheep. NEVER GO THERE!!!! read more

The short version: Their salesman are good but I was drawn because of the online price for a used car but came out being told they want THOUSANDS more for it. Felt like a gigantic bait and switch. The long version: I went and looked at a used VW Golf R which is listed everywhere online (including the Jones website) for $23,899. This would be considered a great deal as the market value for these cars is roughly $26,000. I drive 35 minutes there and am greeted by Jeff, who treated me with the utmost respect and was overall a very cool guy. I have no complaints about the salesman himself and he was great. HOWEVER, I made my appointment with the assumption the listed price is $23,899 as it states online. The only additional fees in the description are the standard "All prices plus Taxes, Tags, JFL Certification, and $300 Dealer Processing fee, not required by law." Turns out they want THREE THOUSAND DOLLARS for the "JFL Certification" and the "internet price" is based on the assumption the buyer is trading in a car or putting $3,000 down. Nowhere online does it say this, nowhere via online chat was I told this when making time to see the car, and I didn't find out until I was at the dealership. Again, I'd like to be clear that Jeff was the best salesman one could possibly be and I have no complaints about him, and Jones offered me roughly $500 than what would be considered "fair" on my trade in to "offset" the surprise cost.... But the entire thing feels a bit dishonest. I explained that to them when I was there, and almost felt like the sales manager that came over that night (without me asking for him) and seemed to be trying to do a hard pressure "close" on me (as someone who has worked a commissioned systems job for over 4 years...) Overall I'd give Jeff a 5/5 stars but as of now, roughly a week later, all of their listings are still for three thousand dollars less than what they ACTUALLY want for the car, and no description has explained that "JFL Certification" is thousands of dollars of needless fee. Overall I'd love to buy a car from Jeff but the dealership's dishonesty online leaves a bad taste in my mouth. The car in question has been at Jones locations for sale since SEPTEMBER 2015. 7 months later they still have it. I wonder why? Jeff is literally the reason I gave 2 stars instead of 1. read more

I read some bad reviews about this place but found a car I was in love with so I decided to give them a chance. I'm glad I did bc I got a great deal on the car I wanted. My salesman Jerry was so nice and very helpful. He made the experience very pleasant. Their finance manager Brian was also very helpful. He explained all my options so I could make the best choice. He was not pushy at all and was a pleasure to deal with. I will be buying all my cars from here from now on. I have also been telling my friends and family that if they need a car this is the place to go! I love my car!! read more

Dishonest media has nothing on these salespeople-the online price is a lie and they don't deliver on the discounts. They will invent categories you don't apply for to discredit the quoted price, and I have great credit, the best credit, I get credit card offers all the time - daily some days, and the dishonest sales staff at Jones Kia tried to overcharge on the cars value. Bad hombres folks. read more

This is how car buying should be, we searched online, narrowed down the models, priced out the car and then went to the dealership. Our salesman Mo didn't push, but understood what we wanted and where we needed to be on price. He suggested another car at a price that met our needs. Thanks to him and Dave Wilson for making this work. Highly recommend driving to Jones in Bel Air and ask for Mo if you are looking for a Kia. read more

***UPDATE***Now I have had my car back for 3 days and it was shaking so bad and making the loudest noises. I had to take it there first thing in the morning and now they are telling me it is a $500 fix!!!!!! When they looked the entire car over, nothing else was wrong other than the original fix. Now this???????? My car wasn't making noises or any of this shaking before I took it in for the check engine light and now they want me to spend $500 after I have already spent over $1000???? If I could leave 0 stars, I would. This place has had my car for TWO weeks and I have gone back and forth with them with different answers every single time I have called. My "advisor" AJ was extremely unhelpful, rude and was unavailable whenever I needed to speak with him. I spoke with Sean, Ralph, Tammy and another girl (can't remember her name) and each person gave me a different answer. My car is right outside of the warranty period and they gave me a price of $1200 to have my car fixed. I told them I would try to have it covered. They gave me Kia's warranty number and they left me a message saying they would cover the cost of the repairs as a "good will". Well TWO weeks later, Jones is telling me that I have to pay up front and then Kia Consumer Affairs will reimburse me because Jones won't accept payment from them. This is the FIRST time I am hearing about this. IF they would have told me this, my car wouldn't have been sitting on their lot for two weeks. I would have paid and then worked with Kia Consumer Affairs to be reimbursed. Ryan (the manager) got on the phone with me and wanted to tell me to pick up my car if I don't like the way this is being handled KNOWING that it isn't safe to drive. Then when I reiterated that, he had the balls to tell me, "then have it towed". I will NEVER recommend, buy or have any service there EVER again after that comment. Knowing how frustrated I am without having a car for this length of time, you would think these people would be more understanding and at least nice about things they are saying. They pretty much made it seem like I knew all along that I needed to pay up front, which again, I WAS NEVER TOLD THAT!!!! These are the most incompetent, rude, careless, mindless people I have ever dealt with in my life. I have brought my car in for something as simple as an oil change before and have had the same sort of problems. This is idiocy at its finest. One person tells me one thing, another person tells me something totally different. There is NO communication between the advisors/staff at the Kia Service department at all. I even received a call saying that I must turn in the rental because I am being charged daily - when it was turned in 3 days before that - within the 24 hour free rental period. I don't know where they find these people. I can't imagine how this many people can be so unhelpful and simply clueless. Please please please - if you are smart - do NOT purchase a car from Jones. It has been the worst experience ever. read more

I try to stay away from reviewing businesses online but I have received the WORST service ever and really want to prevent anyone from having to deal with the headache I have. Background, I have a used 2011 Jetta I bought from Jones in 2012. Previous to that I had a 2010 Jeep Wrangler also purchased through Jones. I have done all my oil changes through Jones. The oil changes are mostly okay, sometimes an adventure but my oil change on November 11, 2015 will be my last at Jones. I scheduled an appointment online, like I always do, to expedite the process. The customer service representatives were busy when I came in so the woman working just noted my mileage and told me I could go to the waiting room and someone would be right with me. I explained that I had a slow leak in my rear tire and if they could look at it, it would be much appreciated. An hour and a half later, I inquired what was taking so long for an oil change, I was told that I needed to wait because people who made appointments needed to be taken care of first and that because I didn't tell anyone that I was coming in with a VW, the shop did not have the filter they needed. I explained that I made an appointment and then on my lap top, showed the representative my appointment reminder email from Jones that said "for your 2011 VW Jetta". He said well something went wrong and we didn't know. Maybe if someone checked me in they would have known? At hour three, the representative came to get me and told me my car was ready. He had me sign the papers (you know they ones you are supposed to sign to authorize the work BEFORE?) and handed me my keys. He started walking away when I asked "Was the shop able to find the leak in my tire?" He said "Yeah its all good, they fixed it". While driving to work the next day, my low tire pressure indicator went off. It was not all good. I removed the tire and saw that there was no plug or any indication of tire repair. I refused to go back to Jones, they obviously didn't care enough the first time and I didn't have 3 more hours to waste. I took my car to Pep Boys and they properly fixed the leak. I thought this was the end of my November Jones saga but unfortunately it was not. While in a hurry after that appointment, I did not verify my oil level when I left (big mistake!! check your oil when you leave here!!). Today, while adding windshield wiper fluid to my car, I decided to check my fluid levels. My dipstick showed no oil; not even to the minimum line. My car took almost 3 liters of oil to get it in normal range. We jacked my car up and inspected EVERYTHING, there is no oil leak on my vehicle in any place. Which leads me to assume that the proper amount of oil wasn't put in my car from the oil change. I will NEVER go back --- I don't care if it is free for life. I will be paying someone for an oil change from here out. read more

No way would I ever use Jones for a vehicle purchase. Totally unprofessional and will not honor internet pricing as I was told "Don't believe everything you read on the internet". This was pricing on THEIR website. Walked away after salesman started at $300 a month, then dropped to $250 instantly in the parking lot then told us $207 but with 0% and then proceeded to tell us that nobody can even offer 0% so how is that realistic? Then if that wasn't enough, We called back to ask a question and the salesman text messages us on our personal cell phones to negotiate a deal. Who does that? We were told "is what it is" over text message when he couldn't make a deal with us. Stay away from Jones Junction and especially the "salesman" Rob Jones. We were taken care of by another Kia dealership in Delaware and will be referring friends to there from now on. They didn't try and sell us on some BS warranty that's 20 year/200,000 miles. Nobody keeps a car that long, Get real and stop trying to wow people with that garbage. read more

I absolutely hate coming to get my "free oil change" they want to do other stuff to your vehicle that is WAY over priced. Then make you sign a "voids warranty" paper if you don't do it there!!!! Last oil change they wanted $65.00 to change out 1 fog lightbulb, I did it myself in about 2 mins and only spent $15.00 For the bulb at auto zone. This place isn't about "jones for a lifetime" it's more like " we locked you into getting all your service done here and paying out your ass for it or or we will void your warranty" type of place! Will never buy a car here again! Or any other Jones Junction Dealer!! 1 star rating is too high, I'd go lower if I could. read more

If negative numbers were available they'd be appropriate. Dealt with Internet Manager Candace Smith. I spoke with her by phone and asked her for information and vehicle photos which she said she was going to go outside to the vehicle and get.Two hours later, after not hearing from her, I sent her a text message and shortly after she sent photos, but not what I asked for. Sent a text message asking for the photos I originally asked. 1.75 hours later I sent her an email asking about the photos. 16 minutes later she sent the requested photos and said, "I apologize i was in a sales meeting I thought these pictures were attached" The vehicle was listed on AutoTrader.Com and their web site for $25,785. I made an offer of $24.500 plus sales tax and accessories. Candace Smith replied and said, "Thank you for your offer, however,unfortunately, we do not have that much room in vehicle to move as far as price. My manager informed me we do $28,000 plus taxes and tags." I replied and said "Wow...that's interesting considering the vehicle is listed on your website for $25,785. So the price of the vehicle is more than $2,000.00 above the advertised price?"Candace Smith replied, "The additional fees are the reconditioning fees and Maryland State Inspection." I subsequently spoke with Rob Jones, who identified himself as the dealership's manager, who said I needed to read the "fine print" on the AutoTrader.Com adds and their website at which point I told him the dealership couldn't do anything to sell me a vehicle. Dishonest, unethical & untruthful. Don't waste your time. read more

Purchased a 2006 Murano at this dealership on August 08, 2018, the very first time that my wife and I went to look at the car, the FOB key wasn't working, the sales person said that it was a dead battery and we had to use the actual key to operate the car. We did and there were two other things that it needed to be addressed. A couple days later, I was called and told that everything was fixed, my wife and I, drove to the dealership to do the paperwork and purchase the car. We went for a test drive and one of the things that were supposed to be fixed, was the driver sun visor that wouldn't stay up (the other was that the car totally pulled to the right on breaking which was fixed), the sun visor wasn't fixed and we were told that it would, we purchase the car, gave a deposit of almost $2K and waited for the financial guy to finish with the current customer. Well, that took forever and it was pass 9pm and we opt to come back to do the financial part and we agreed to go back a couple days later to finish the paper work. The day after I get a call from the sales person telling me that there was another person that was interested in the car (????) I reminded the sales person that had left a deposit and I asked if they had fixed the sun visor and I was told no, I reply to let me know when the sun visor was fixed as agreed and I would have gone to pick up the car. 2 days later, I got the call that the car was ready to go, we drove up to the dealership, checked the car and was good to go. After the purchase of the car, I was given an envelope, in the envelope, there was a second key, I checked the remote and it was the broken remote, I was told that they had changed the battery but was still not working, I reminded the sales person that I was told that the car was coming with two remotes and she said yes, she also told me that I had to take the car for the remote to be programmed to the Jones Nissan dealership, at that point I said ok. A day or two later, I was called to go back to sign something that they had forgot for me to sign, I did and when I asked about the key, I was told to take the car at the Jones Nissan dealership and ask for Don or Cathy, I did, I arrived at the Nissan dealership and asked for Don or Cathy and this guy (Don) when I told him that I was there for the key, totally flipped on me telling me that he didn't know anything about the remote and that he had 100 cars to work on (REALLY???) I explained to him what I was told and I called the sales person letting her know that they did not know anything about me, she spoke with Don, I will spare you the conversation but he agreed to reprogram/replace the remote but he did not have any in stock so he had to order one and we scheduled an appointment for about 10 days later. My wife took the car to the Nissan dealership and was told that they wouldn't do anything about the key and that the Jones Kia had to fix it, I called my sales person and she said that they will fix the remote at their dealership and that they have a "key guy" that goes there. By now, I really understood that they were not going to fixed the remote, what a shame, losing a customer for what? Such little expense....anyway, I kept calling in the following days and ask to speak with the sales manager, I was told that she was busy, left messages never returned, I then asked in one phone call to speak with the general manager, I was send to a voice mail and left a message to have call me back, never heard from him (Steven???). I have called and left more messages, hint, they are not going to fix it, sad.... Bottom line is my fault, I shouldn't have purchase the car until everything was fixed but I thought that Jones Kia was a reputable dealership and turned out to be like a side walk dealer, do not tell the customers that you are going to fix something if you are not, it's bad business :( read more

Best experience you can expect from a car dealership! I have been looking for a car for a few weeks I went to Cowles Ford and they had me put down a $500 deposit to hold the car for me, so a few days go by and they sent me a text message saying that they SOLD THE CAR I PUT MONEY ON!!!!!!! Needless to say I went to Jones Kia and they showed me excellent service! I purchased a 2011 Chevy Suburban, And Rovall Washington and his sales people did and amazing job getting me in the truck I wanted for the best price!!!!! Everything was hassle free and they really want to help whatever situation you are in! I ADVISE EVERYONE TO GO TO JONES KIA! YOU WILL NOT REGRET IT!!!!! read more

Shady Business Practices Call before you Haul. I called to confirm price and availability of 2013 certified Kia soul . Salesman said the price was incorrect on line I know that there are taxes title fees but incorrect price posted on your own website Really? .... By the way they add and a additional $300 dealership fee not required by law read more

I am absolutely appalled. My husband and I stopped by the dealership to look at a used jeep that we had seen online. I immediately fell in love with it. We spoke with a salesman who was very friendly and did not pressure us at all. We mentioned that we wanted to keep our options open and continue looking. When we got home, my husband and I discussed the jeep and perhaps buying it. We went onto the website to look at the financing options they had available. They had a pre-approval application. Since we were really interested in the jeep and were really considering making the investment, we decided to fill out the application. We understood the terms and knew that it was going to put a hard inquiry on our credit. I received an alert from Credit Karma this morning letting me know a new inquiry had been made on my credit. I obviously was not surprised since I knew it would... Looked at my credit score and the inquiry only dropped my score 1 point. I was okay with that. Took a look at my husband score...31 POINTS DOWN! What in the world?! My husband had good/fair credit and he is now below average. I am absolutely bewildered at this. Because of this, our car shopping has to be postponed in order to bring my husbands score back up to fair...Lord know how long that will take us. THANK YOU JONES KIA! I loved the jeep, but not the serious impact you just made on our chances of getting a new car. read more

Con artist, slimey and soulless are probably the best words to describe this place. They tried to put a warranty into the terms of my loan without my knowledge, always do the math yourself to make sure the monthly payments add up, DO NOT rely on them. My monthly payments were 50 more a month then what they should have been mathmatically, when I asked why this was, they said we had you down for a warranty. They talked to me in a condescending tone the whole time. This guy Jerry that I dealt with had a bracelet with a bunch of crosses on it. The bracelet had to be a prop, can a person that lies and cons people really be that religious? If you absolutely must go here to buy a car, keep your guard up and second guess anything and everything they tell you. read more

found a car online at jones kia. sat down to do the paperwork and the price went up. $2,600 to become "jones family for life". no really. you get free car washes, manicures, and some service. this was like bait and switch. i was trying to buy a ford, why would i take it to a kia dealer for service. a bunch of swindlers. read more

BAITING AND DECEPTIVE Went to this dealership to look at a second vehicle. A used SUV advertised online for $8495. Everything went fine and the car looked great. When I got the final price, I was told $11,600. I asked for a breakdown of why the sales price had inflated by $3100. The salesman was cocky and said sales tax, tags and inspection "of course". I asked how this could cost $3100... I explained this isn't my first car purchase and knowing that those numbers are way out of whack, I asked for a breakdown. The salesman then responded that "if I didn't want the vehicle, he didn't need to sell it to me and this vehicle wouldn't last long but he didn't need my sale so if I want to make this difficult, I should go"... I protested, I wanted a break down of numbers. After protesting again, the guy finally gave me a breakdown including a $1600 "pre-inspection" for Maryland Inspection. I asked what was found on the pre-inspection that would cost so much money... I also asked why the inspection wasn't included in the sale as in Maryland, dealerships must have a Maryland inspection. The salesman said they didn't know yet what the fee was for because the vehicle wasn't inspected yet. I argued that the actual price of the vehicle was really $10,200. I asked why this wasn't advertised online? I had driven over an hour for the vehicle and had an appt. The salesman informed me that the price was actually $10,245 after the pre-inspection and then Maryland inspection. Again, at no point could anybody tell me what the cost of the pre-inspection covered! I knew at this point I was not going to be dealing with this dealership. I would not recommend this dealership to anyone!!! After research, this is a baiting technique to get a buyer into the store and hope that they don't pay attention to all of the fees that are being tacked onto the vehicle. read more

We could not be more pleased with our used car buying experience here. We found a very gently used Subaru Outback here and were very interested, but it was not certified. Jones has a Subaru Franchise, and upon asking, the salesman immediately offered to have it certified for us. We discussed over the phone pricing and trade in, and when we came in, everything was as it should be. The price stayed the same, no add ons etc, no charge for the certification, and they also matched the Carmax offer. We were in and out in a few hours, and my wife was very pleased. Will Libertini went above and beyond to make sure we were treated well, and I would highly recommend him to anyone looking for a used car. This is how used car buying should be, no question read more

Just purchased a 2013 Kia optima from Jones last week and had the best experience in buying a car that I've ever had. Josh was extremely helpful in finding the right vehicle for me, and extremely knowledgeable in all aspects of the car. Not only was Josh professional, but he was extremely friendly and personable throughout the whole car buying experience. I'll be going to Jones from now on for whatever vehicle I decide to purchase next. Thanks Josh!! read more

NEVER go to this dealership. The prices are insanely higher. And they do not honor the price quoted in kia.com. Their prices are not even close to what the cars are worth. read more