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    Jones Bruce DVM

    4.1 (14 reviews)

    Services - Jones Bruce DVM

    Pet physical or wellness exam

    Pet vaccinations

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    9 years ago

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    10 years ago

    Just the best place to take your furkids in the Valley.

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    Review Highlights - Jones Bruce DVM

    “Our poodle had a cancer in one of his toes also at about 11 years of age and Dr, Headley removed the toe.”

    Mentioned in 3 reviews

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    Haven Animal Hospital - "Buddy" recovering in a cage in our garage after neutering at Haven Animal Hospital

    Haven Animal Hospital

    (138 reviews)

    I had a cat since he was 10 weeks old in 2011. He was the love of my life…read more He developed kitty diabetes and lost so much weight and was crying all the time I called this care center and made arrangements to have him put to sleep They were very caring when I brought him in. Very gentle Gave him a sedative to calm him down and finished the task. A few days later I got a card in the mail with everyone's signature on it expressing their condolences I'm sitting here crying now thinking about how wonderful they cared for Sammy. I can not thank them enough for taking care of this. I have one more cat that I adopted at the same time and she will only be seen by this care center in the future Thank you so much

    If I could give this business a zero star review and warn you to stay away, I absolutely would…read more But here's my best attempt to giving you the heads up not to support this business I have been with Haven animal hospital for the last 4 years I have exclusively stayed loyal to this business and thought they were a great company Since they have switched things around and gotten a new vet in the office, care has gone significantly downhill Let me start off with explaining to you exactly what happened My golden retriever experienced in almost 5-minute seizure I booked lab and blood work to be ran a full panel for my golden at their office I came in for my appointment. They took my dog and took the blood and all the labs that they needed They told me that I would have the results either the next day or at the very latest Tuesday because they are closed on Mondays Tuesday rolls around they tell me great we have the results and we're just waiting for the doctor to go over them Didn't hear anything else Wednesday rolls around I call and I'm like hey did your doctor get a chance to go over those results? No sorry So I asked if they can hand me the Rob results without the doctor's interpretations They end up sending the results to an incorrect email address when they've had my email address on file for the past 4 years and they never get it wrong when they need to remind me of appointments or vaccination So I call them back later in the evening and forming them. I still haven't received my pet's results and they informed me that they sent it to the wrong email A few of her results are looking pretty concerning. I have one on my friends who's a vet tech interpret them for me. She's also kind of concerned Friday rolls around and I get an email that they're extremely concerned about my dog's glucose levels and that I need to schedule her a follow-up appointment to have in-house glucose test done I schedule the appointment. I arrived to my appointment this morning at 10:40 a.m. I arrived 5 minutes prior to my appointment They leave me sitting in the waiting room until 11:28 a.m. They also have a waiting room overloaded with people and pets Once they do finally come and address me, they make me aware of the fact that they're not going to be able to see my dog today because the doctor isn't in and that they messed up on their scheduling I asked them to reconsider that choice and to give me a better option because not only was I there to get a follow-up on results get an in-house blood glucose test, but I was also going to let them know of other health issues my dog was currently experiencing They informed me that well. Their doctor couldn't see me or my dog that they could still do the glucose test, but it wouldn't be an in-house glucose test. It would be a full lab test all over again and that they would have to send it out and then I would again have to wait for the doctor to interpret those readings which last time it took her over a week to do so. My dog could be having kidney or liver failure and this doctor wants to continue to make me wait for my dog's medical care I argued with them and told them I would like the glucose done today in office with the readings interpreted and then I would like to cut ties with them and stop supporting their services in the next breath of air. The vet tech tells me we're going to do the glucose in-house today and then we're going to cut ties with you as if it was her decision to cut ties I reminded her that it was my decision to cut ties with them because the quality of care that they cannot provide to my animals will not be accepted by me. The animal parent she continued to express how sorry she was that their doctor is always overbooked and has way too many patients. But they keep booking appointments and keep loading her schedule full and then she treats my dog like a dollar sign instead of an individual So instead of my dog getting the prompt and proper care that she deserves and that I paid for I literally left with no answers in an attitude from the front desk ladies as well as the vet technician They couldn't even have the decency to give me my dog's results in a timely manner or to acknowledge my concerns about needing those results in a timely manner because my dog could possibly be in renal failure and they refuse to acknowledge that I will be making a report with the ASPCA as well as the better Business bureau as well as my credit card company And I will also be finding out who owns this practice and I will be going after them legally as well If you want to keep a business in good standing, maybe treat your customers with a little bit of decency and respect. Don't make them drive 40 minutes out of their way for an appointment with a vet and then when they get there and sit there and wait for almost an hour in your waiting room.

    Jones Bruce DVM - vet - Updated October 2026

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