Unfortunately, due to a recent turn of events, I have to change my review to an honest one rather…read morethan the positive review that they asked me to write before I could leave with the vehicle they sold me. The vehicle that I thought was amazing caught fire due to an electrical defect. After the vehicle sustained extensive fire and water damage, I was told one day that it was totaled and the next day that it was repairable... So they decided to slap a new door on it and said the resolution for the water damage is that they'd detail it for free. To top it all off, I was told that the repairs would cost exactly $500 which seemed a bit low balled. Especially considering they told me that on a prior claim I had for hail damage, the total amount was about $4500 according to their insurance guy. I asked for the estimate from their shop that itemized the parts, repairs, and prices and they told me that they were unable to produce that. I was also told that the manager that I worked with when the fire happened was, all of a sudden, no longer with the company. I did research and found all kinds of recalls on my vehicle that weren't on the Carfax report that they gave me when I bought the car... An electrical defect involving an improperly routed and attached wire harness is one of them, which if left unresolved is an electrical fire risk. When I bought this to CNAC'S attention, they said they don't know anything about that. However, when I called Chrysler directly about it... They told me different. I also did further research and found that J.D. Byrider in Massachusetts recently had a lawsuit filed against them by the attorney general for misrepresenting the condition of the vehicles that they sell, marking up vehicles way more than they're worth, selling flooded vehicles and vehicles that have been in car accidents, along with predatory loan practices... Signing those with favorable credit on contacts with high interest rates as much as 20%. Unfortunately, I had to surrender my vehicle for safety concerns considering it caught fire while my children were in it and JD Byrider being very shady about how they came up with their conclusions that a burned vehicle is "repairable" at the low cost of $500. I still have yet to receive my belongings from my vehicle though I gave them everything back. They keep giving me the run-around. And stopped calling me all together when I gave them their van back. Not to mention, with the exception of a change in my pay cycles from changing jobs, I NEVER missed a payment!!! They will make you THINK that you have a nice vehicle with a decent warranty, but will not tell you that the things that are wrong with it, that they patched up just enough for it to sell and lock you on a contract, are NOT COVERED! So on top or your car payment... You will pay out of pocket for major repairs that the car needed in the first place. They don't tell you that if you carry their insurance and actually need to file a claim and you go through THEIR SHOP, they will perform patchwork and low-ball the repair price that it a leaving you with issues that will arise in the future. I don't care what kind of transportation bind you are in or how desperate your situation is. Call In, catch the bus, shop around a bit before you do business with JD Byrider.
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I love this place! They helped me out with an amazing vehicle when I needed it most. My payment is affordable, the warranty is great, and I appreciate the good service I get from them. I highly recommend this dealership.
