As a senior citizen who has been very apprehensive concerning Dentists I can say that Dr Palmer and…read moreher staff made my last visit very enjoyable. She put me at ease and explained the process she was performing all through my time there. Her staff is very professional and pleasant. I usually dread any dental visits but looking forward to my next visit. Thanks to you and your staff.

I can't say enough great things about this office! Billing is always correct, easy to get an…read moreappointment, The doctors and staff run on time with appointments, staff is all very friendly. You won't find a better office in Lansing!!

Dental dreams dental nightmare, I waited an hour before I said forget it I'll reschedule. Then I…read moreWent there and they said the office visit was imaginary like I just came for no reason. Like wtf I obv have an appointment I took off work bcz of said appointment and they said I didn't have an appointment. Then I had an appointment and the doc had a passing In her family. ok like so wtf Ive been there 3 x now. So I go and i wasn't numbing so she put a temp filling in. They call and terminate my file and told me basically They weren't seeing me anymore. Like lady left a hole in my fkn tooth and now I have to find someone to fix it. She couldn't finished her job instead left me fkd up with a temp filling I had to find another dentist to fix her work. What a nightmare dont go there.

Every appointment, theyre running significantly behind. They dont value YOUR time nor do they…read morecommunicate your entire wait. Dont go here if you dont have to. Insurance is the ONLY reason I have to go here and the type of insurance im sure largely affects how im treated.

I had a great experience at Evergreen Dental and could not be more pleased with the care I…read morereceived. They were able to get me in very quickly on short notice which meant a lot and showed how much they value their patients' time. From the moment I walked in the staff was friendly welcoming and genuinely cared about making the visit comfortable. The office was clean organized and very well kept which immediately gave me confidence in the level of professionalism and attention to detail. Everything about the experience felt smooth and stress free and that is not always easy to find when it comes to dental visits. I truly appreciate the way they treated me and the quality of care they provided. This will absolutely be our new dentist office moving forward and I would highly recommend Evergreen Dental to anyone looking for a reliable and professional team.

First time experience after transitioning from another top notch Dentistry. Good parking. Very…read morepleasant and clean waiting area, office area and patient rooms. Dental Hygienist Emily was very thorough and explained their process to review my information transferred from previous Dentist and establish a baseline for this new patient. Emily was careful and focused and made me feel comfortable. Obviously a busy place, we'll organized and patient focused. Highly recommend.

The staff here are very nice . They are very informative and always helpful. Easy to work with …read more The dentist my son has is very good and kind. Would recommend for anyone.

Worse dentist and front desk service me and my family have ever had to deal with. My husband…read morerepeatedly called to schedule a deep cleaning and they never scheduled it out even bothered to call him back. They do very little and are not reliable.

Dr. Bechtel is a great dentist. I have going to him since he bought the practice from my previous…read moredentist.

From the owner: Offering Health Centered and Individual Focused 1:1 Relationship Based Dental Care. Coaching those…read morewe Serve to become as Healthy as they would like to be.

Great experience Dr Dawdy is an amazing oral surgeon. He walked me through every step was going to…read moretake. His office staff is amazing to and also his hygienist truly amazing staff.

From the owner: Dr. Richard M. Dawdy practices general dentistry in the Lansing area. His family practice is warm…read moreand friendly, and great care is taken by the entire staff to ensure that all of his patients leave with a bright and healthy smile.

Each visit is an unexpectedly great experience. Such skill and expertise.read more

I don't recommend going here. The front desk staff is rude and not helpful at all. When I went, I…read morefelt like they were just trying to sell me every service possible. Also, I called prior to my appointment to ensure that they were in network with my insurance, and I was given the wrong information from them. I was responsible for the entire bill after that. Save yourself a headache and avoid going here!

Completely disorganized and lack of communication within the office…read more 1st visit I had with them back in October. Came in for tooth pain knowing that I'd most likely need it to be pulled. The doctor who came in to assess in, told me I should get a root canal because you can see it when I smile. Even though I said I didn't care and just need pain relief and would be fine with pulling it. He insisted on the root canal. I just went along with that because he obviously knows better than me. They send me up front get that scheduled, then they didn't have anything until Jan/feb in this office, but said they'd look into the Detroit office. (2 hours away, but I was okay if it got me in sooner.) They couldn't get into the Detroit office appointment calendar right then and told me they'd call. I didnt hear anything for a week. So I called and was never connected with anyone. 2nd visit in December , started off in the main office and then had to be taken to a waiting room across the hall. Finally after 20+ minutes of waiting, taken back for X-rays. The Tech (Rayna) was great. Then a doctor comes back to talk to me, gave her the same story from the 1st visit. Tooth ache, would rather just pull it but again insisted on root canal. I said I'd do that, if there was availability within the month. There was, so I was happy, ready to be done with this. Now yesterday (the day before my appointment) someone called from office " the doctor was looking over his case load and thinks you need to see a specialist because of where your roots are ." After that I'm done. This is something that should've been told to me prior to yesterday. Now I have to find a new dentist and probably wait another month to be seen.

Lansing location...worst experience ever. After posting a negative review one of the owners…read moreresponded and encouraged me to contact the office manager to rectify my complaints of scheduling glitches, lack of communication, length of time to get schedule work, etc. I contacted office manager and a bad situation became untamable. She passed off my concerns to a subordinate, lied about insurance contacts, was rude and apathetic. I requested her supervisor's contact info but was refused although guaranteed her district manager would contact me. That was 6 weeks ago and I have heard nothing. I was assured that the work in question would be scheduled once they received information from my insurance carrier. I have heard nothing from Painless Dentistry although my insurance carrier approved the work 5 weeks ago. Horrible practice and I am searching for another dentist.