Every appointment, theyre running significantly behind. They dont value YOUR time nor do they communicate your entire wait. Dont go here if you dont have to. Insurance is the ONLY reason I have to go here and the type of insurance im sure largely affects how im treated. read more

I did not feel confident about the service I received today. May I say that Dental Dreams is on probation? I have to wait and see how teeth cleaning goes next time. I am not confident in the care quality I received today. It seemed to me the person who polished my teeth did not make contact with all of the teeth. Other places I have felt them polish each individual tooth, not today though. The doctor also did not do anything to build a relationship with me. I didn't even get told the name of the dentist working on me. Seems to me that should be a first step with a patient. read more

Horrendous Place!! At the time i had no choice but to go there... I had Dr.T She was very nice but REFUSED to pull my back tooth that needed to be... Her excuse was You cant keep your mouth open wide enough mind you i have a small jaw... she said you need to see a damn specialist... What a Joke!! and My first initial visit there after many years of negleted dental care it was almost $5000!! Serioisly a few things that were quoted were done that was it.. Steer clear Of Dental Dreams!!!!!!!!! read more

Horrible! Equipment old and dirty . this was the worst cleaning I ever received in my life it took a few mins no flossing, just a few mins of scrapping and polish. Never again also they didn't properly cover me during an x ray which is wild! overall ghetto, good, and poor quality is what you get at this so called dentist office. I'm reporting them to the state and my Insurnace read more

Was scheduled to come in at 11 didn't leave until 2:30. Was in one the room in the back for 43 minutes I timed it and they had many young people and even one of the girls that was working there needed more help. read more

Dental dreams dental nightmare, I waited an hour before I said forget it I'll reschedule. Then I Went there and they said the office visit was imaginary like I just came for no reason. Like wtf I obv have an appointment I took off work bcz of said appointment and they said I didn't have an appointment. Then I had an appointment and the doc had a passing In her family. ok like so wtf Ive been there 3 x now. So I go and i wasn't numbing so she put a temp filling in. They call and terminate my file and told me basically They weren't seeing me anymore. Like lady left a hole in my fkn tooth and now I have to find someone to fix it. She couldn't finished her job instead left me fkd up with a temp filling I had to find another dentist to fix her work. What a nightmare dont go there. read more

I wish I could give a negative star, the name of this dental office should be DENTAL NIGHTMARES... 1. they do the services they want and not what you ask. 2. they do a terrible job. 3. MEAN MEAN MEAN....EVERYBODY HERE IS MEAN WITH A BAD ATTITUDE! 4. They bill your insurance ridiculous amounts! Do Not Come Here! read more

I'f I could give them a negative 0. this place is horrible from reception to the dentist. They are quick to just pull teth instead of helping save your teeth dentist is rude to kids. If you have better insurance they will take you in before anyone and make others wait. watched this happen numerous times. I will NEVER return here the worst place I've ever been in my life. Not to mention make you wait for a hour to say we need to reschedule hou they always short staff. read more

EVERYTHING NEEDS TO BE IMPROVED!! I have seen quite a few times tools being grabbed by ungloved individuals. They unecessarily stretch out appointments for simple things. Communication needs to be better between staff, dentists and patients. Just do not go here at all if you can help it. Aspen Dental takes medicaid dental. read more

Took my son in for his first dentist appointment. It was a morning appointment with no one in front of us and we waited 45 minutes to get called back. The hygienist said sit in the chair and we'll clean his teeth. She didn't even get a chance to put the bib on my son before the dentist came in. She glanced in his mouth, said no cavities, go check out and make an appointment for 6 months from now. I'm not even sure if she looked in his mouth long enough to count his teeth. They did not clean his teeth or apply fluoride yet they still billed for it. When I got the bill I tried calling them. It rang for 32 minutes then disconnected. I went there in person , there was only 1 person in the lobby and the staff didn't seem to be helping anyone or on the phones. I spoke with the office manager and said they billed for services that did not happen. She told me to contact the insurance company for a refund. I asked them to make it right by cleaning my son's teeth since they already billed for it and she said they wouldn't do that! I made a grievance with my insurance company but because dental dreams billed for services I am unable to take my son to another dentist for a proper visit and cleaning until he's eligible again in 6 months. The grievance takes 90 days and the insurance company can only go by what the dental office says. I hope they don't deny my complaints. This is neglecting patient care and insurance fraud. We obviously wont be back. This is unacceptable on several levels. I wish 0 stars was an option. read more

Very rude and not compassionate at all. I did not feel.welcome at all and then the lady put me through so much pain and then acted like everything was okay right after Very unprofessional​ read more

If I could give a Zero star rating I would! I made an appointment MONTHS ago, yet they made me wait for over two hours before I finally just walked out. It was just a new patient examination on my 3 year old. They kept saying "ten more minutes" until I couldn't take it anymore. I pulled my toddler out of preschool early and I live half an hour away, yet they treated us like we didn't even matter and they didn't care about the wait. They seemed annoyed that I would even question how much longer it would be. I'm thoroughly offended. Then they brought us back to the chair and didn't even come check on us for half an hour. That was my cut off point where I decided to just leave My toddler doesn't have the patience for that and at that point neither did I. Don't ever go there. read more

I went in for a filling not in any pain. The dentist exposed a nerve then told me I needed a root canal that would have to be scheduled with a different doctor. Would not do anything about the nerve she exposed. Dealing with weeks of pain that I did not have before going there. Do NOT recommend this place. read more

The dentist we see is great! Very friendly, good with the kids and all around good. The office staff is rude and very ignorant. Tried running the wrong insurance and then blamed it on me then proceeded to talk about me while i waited for them to finish their mess up. We've been going here for years and won't be returning. read more

The front desk staff was great. Unfortunately, I had a 2pm appt and wasn't called back until 2:45pm. I was a returning patient. The dentist was very personable, non-judgmental and polite. The service was relatively easy. He just assigned me an $8,000 treatment plan that his staff knew my insurance would decline to pay for. While, they figured it all out after my appointment, I had to leave and call back to schedule my follow up. I simply felt that a cleaning shouldn't take 3 1/2 hours and my time wasn't respected because they were so overbooked. I'd say visit this dentist but know there will be a wait. read more

Dental Dreams - Pediatric Dentists Near Me - Lansing, Michigan

They have a very clean and inviting office, with a play area for the kids. We had a problem with insurance right off the bat, and I ended up paying straight up for the visit. $97 for a visit and partial X-ray, and $115 for a visit and full X-ray. The Dental Assistant seemed nice, but she really hardly talked to us and kept her back to us most of the time. Dr. Yu was polite when he saw us, however he kept referring to my child with the wrong pronouns and never came around to actually look them in the face. He never saw past their hair or mouth. He had an "assistant" or student. But we weren't introduced and I'm not sure what his purpose was. He was cheery though. I have to speak of something that bothers me not just about this dental office but I'm all I've been to in recent memory -- privacy. I'm a Certified Medical Assistant, and something huge in medicine is patient privacy. You know. You sign a HIPPA agreement yearly if not more. Yet, recently at dental offices the trend has been toward open flow offices. Everyone can hear your business and see you. Everywhere. While there with my child I heard the patient next door having strong words with the dentist about an abscess he ended up in the hospital for. I could hear the dates of that visit, his full name, his past dental history, and the plan going forward. Also, everyone knew my child's name when the Dental Assistant had to go ask the dentist for help during this deep conversation and spoke my child's full name in front of other patients. Also, from our cubicle, we could hear the front desk staff calling multiple patients asking if they'd like to schedule this or that. I do NOT like this trend of open offices and I hope dentistry rethinks the trend and leans to award patient privacy. read more

Dental Dreams - Checkin area - Pediatric Dentists Near Me - Lansing, Michigan

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Worst dentist I've ever been to. They are refusing to return my dentures to me because I refused their appointment. I don't want them touching me, I just want my property back that I paid for 3 months ago. read more

I have private insurance not medicaid an have been going to this office since they opened. At that time i had Dr Yu who was very nice and gave me a great ultrasonic cleaning. I left them two good reviews after my two good cleanings. Unfortunately my last appointment was HORRIBLE. I had three appts, for cleanings for myself and my two children. Was there 5 minutes early and since i had been there within a year and already done paperwork, figured we would go straight in, one at a time. This is NOT what happened. They rudely told me i would have to complete 15 sheets of duplicate paperwork (5 for each) which sucked but i understood its the law if they must redo it. However, they had already verified my kids Insurance coverage and could have started one of the kids cleanings. But no, they made them wait 2.5 hours next to me sitting in a chair and backing up patients. Then they took my son in and a half hour later my daughter. I was last-he insisted i needed xrays even though i had some less than a year before. Young worker looked 20 and put huge blocks in my mouth-way too big for my mouth! My gums started bleeding and i did NOT complain. Then the dentist came over to start my cleaning and because he is scared of blood-yelled at me and said i hadn't been following his instructions and using a water pik! When guess what? I do have one and use it twice a day. He then rushed me out of there saying i was bleeding too much and would have to come back another day! 3 hours there for nothing but painful xrays Never in my life have i had any dentist be so inconsiderate and rude-like it was my fault he has incompetent xray techs and needs smaller blocks for people who have smaller mouths! I was told my daughter had a tiny cavity and her and I could return in 2 weeks to finish my cleaning. I politely accepted this knowing it was bull that they didn't do my cleaning because of bleeding they caused. Then it gets worse. Before our appt, i confirmed by text yes we would be there. Later the same day they called to see if we were coming? I said yes i already confirmed. Ok your all set. We had 9am and 10am appts the next day July 1st. That morning we look at the website and it says it opens at 10am. So we go at 10am and are told we both had 9am appts and now they can't take us. I said well yr website says open at 10am and i didn't want to have to wait an hour in the parking lot in my car. The so called manager receptionist said we will have to reschedule you-what? My appt was 10 and it is 10! No we cant take you now and our next appt is inAugust -I said what? So your staff injured my mouth, refused to complete my cleaning that day and now when i am here at 10 for my 10 am appt-will not take me? I will not be returning to the MOST UNPROFESSIONAL, IGNORANT DENTAL OFFICE!! BEWARE! If you like organized-they are not. If you like gentle-they are not. If you like to get called in within a reasonable time-it won't happen here. If you have good insurance like i do-it won't matter because they treat everyone like they are on medicaid and garbage!! Please respect your kids and take them elsewhere!!! The receptionist manager doesn't seem to realize that without the customers, she would not have a paycheck! Zero stars read more

Horrible place. First appointment I had scheduled ad emergency with Medicaid. Got there for appt and told they don't take the medicaid I have. They didn't bother calling. 2nd appt I show up and they are running hours behind and rescheduled, yet again no call about this. Went for rescheduled appt and they said there was no appointment for me. But yet I had confirmation reminder. Don't recommend this place. read more

My husband came here recently and said that the blondish-brown haired manager is very rude. They have COVID guidelines posted all throughout the waiting area, but they did not seem to be following. They say that they will take temperatures of patients, but I did not see them do that once during my visit. There was a patient a room over that had a terrible cough, yet no one seemed to care. The manager saw this happening and did nothing. I would not be surprised if all of their employees were sick. read more

Dental Dreams ? What a crock !! Took Dr.Fadi over and hour to pull my tooth. They weren't even gonna send me home with pains until I complained. I explained I can't have Motrin products due to a gastrointestinal issue. She was rude. Today I spoke with manager over concern and she said she'd have a differant doc see me. Surprise surprise- got the same uncaring bi#*^ !!!! Referred me to U of M dental because no one in Lansing area that is an endodontist or oral surgeon takes straight Medicaid. Been in severe pain and they DONT care !! I couldn't give it a ZERO but that's what they are !!!! read more

My seven year old nephew, who is biracial, just had his first taste of blatant racism today at, of all places, Dental Dreams. My wife and I, who are white, are raising him as her sister is ill and in a nursing home. Guardianship papers are nearly complete but, regardless, my wife's been taking him there since his first visit years ago. But for today's appointment, they looked at her, looked at him, asked if she was the parent and wanted her to PROVE guardianship--they have never asked before. (They wouldn't take her ID--same last name.) But did they ask the white women with their kids to prove they were theirs? No. Not one. Seriously? His first question was, "Why can't I get my teeth done?". Has it actually come to having to carry papers if your kid's skin color isn't the same as yours to a dentist office? Time for a new dentist. read more

Rude, arrogant, and condescending. They lost my records. After referring to me as a new customer, I corrected them..stating I had been there before, and maybe it was a records error. No big deal. Until they continued, very condescendingly, to explain to me that I had never been there before. They had a collective laugh as they left my patient cubicle. The worst customer experience I've had in a long time. Upon returning home, I found papers from my last visit. read more

STAY AWAY! The dental staff themselves are very professional and that is the only good thing I have to say. We went in December 2019 to have dentures made for my husband. We pre-paid the entire amount. We have been called and told his teeth are in, only to get there and they are not there. Our last visit (4 weeks ago) we were told that at the beginning of the process we were given paperwork detailing the lengthy process. I asked to see signed paperwork, they never provided it to me. I asked is we could pay extra to have teeth expedited, I was referred to the office manager, whom I spoke with over the phone. She said she would give me a callback - NEVER HAPPENED. 4 weeks ago we were told it would be 2-3 more weeks. I called today and was told "the lab is busy" They do not seem at all concerned with the fact that my husband has been going to work for nearly 3 months without teeth. I was fed up today and asked for the corporate number. I TRIED EVERY EXTENSION - o one will answer the phone. This has been a nightmare and we're in over a thousand dollars...so we can't just go somewhere else. read more

Horrible... would NOT recommend. When i arrived the staff was nice. Filled out tons of paperwork, then was called back. Dr tried to tell me i dont brush my teeth, which is a not true at all, and tried arguing with me that i dont. Excuse me? How are you going to tell me i dont do something. Do you follow my every move? Are you watching ever second of my life? No. Then they told me i had to go somewhere else because they were and are not able to remove two of my wisdom teeth. They gave me a piece of paper and told me to call right away. My appt was a friday so i had to wait until monday to call the other places. I finally get ahold of the other dentist, and they tell me that dental dreams has to refer me to them. Okay cool , so i call dental dreams and tell them that they need to fax over a referral, and they try to tell me that ive never signed the paperwork approving that they are able to send over the referral. YOU HAVE GOT TO BE KIDDING ME!!! I clearly remember signing a release of information form. They tell me i have to come back to sign ONE PIECE OF PAPER. mind you, i live in GRAND LEDGE. i do not have the gas to drive from grand ledge, ALL THE WAY TO BASICALLY HOLT to sign a piece of paper IVE ALREADY SIGNED!!!! I would never in a million years recommend this place. read more

My daughter and i had an appointment and not one of the receptionists leaned up from their chairs to check us in, they just told me to sign in. After about an hour i got fed up and asked what was taking so long the receptionists stated the dentist was "running a bit behind" and then an hour later the receptionists decided to take our insurance cards and proceeded to tell me that i didn't have an appointment but my daughter did, they called me twice to verify out appointment and told me it wouldn't be necessary for me to reschedule my appointment even if i didn't have anyone to keep an eye on my daughter. The receptionists was extremely rude which i let her know she was. What a terrible place! They have a cute playground for kids thats about all they've got going for them. read more

This is the worst dental place ever !! My kids went there 3 time in a roll and still never see the doctor yet because their doctor are out of the office and won't be back for at least an hour... what's the point of making appointment? This place is so new but no experience on handing appointments... should have a different manger !!!!! Even if this is the last dental place in Lansing. My family n I will never return ! read more

Brand new office, but they definitely need another dentist. Our usual wait is at least an hour for myself and my daughter. They're very polite usually. Had a bad experience last night when my 13 year old went to the car for something while I was getting fillings and was locked out! And, we were there for over 3 hours while tons of others came and went. Have also been rescheduled twice now bc of the 1 dentist. So, I love the dentist but it would be great if they added at least one more to accommodate the patient load of Lansing. We'll continue to be seen here, but would expect from see some vast improvement before they're a complete success! read more

horrible customer service ! I brought my 3 children to get a cleaning and they refused services because I had my 3 month old baby with me they said he wasn't allowed because he's not a patient due to their covid policy . he's a breastfed baby what was I suppose to leave him in the car ? Horrible just horrible read more