I want to send a HUGE Thankyou for your assistance today! A disabled friend of mine owed back taxes…read moreand asked me to drive her to pay the bill. Afterwards we would have needed to fax the info to her Mortgage Company. I was able to do both with their help. My friend provided a Fax Coversheet and the folks here were only too happy to provide that service. Thanks again for the kindness!

When a new client is invited to inquire about services by the receptionist, about taking new…read moreclients by the Napa Tax Co., it would be professional if the response afterward were respectful, and helpful. I cannot recommend this company based on our communication with Michele Brambrink. It was rude and unprofessional. I hope this helps the company to reconsider how every inquiry is handled.

Lou has been doing our taxes for years now. He used to work for the FBI and is very familiar with…read morethe tax code and is complexities. He is not a CPA, but is just as good, and his prices are quite reasonable. Many of our friends have hired him as well.

Lou has been doing my taxes for years also, since he started. He's very professional, efficient and…read moreQUICK on submitting your return and paperwork. I have an odd schedule but he's always willing to work around it. And his prices are VERY reasonable!! The best tax service out there!

My original tax office had computer issues today, so I was scrambling to find someone at the last…read moreminute. I walked in today and was met by one of the nicest people ever Melissa Carrassco went ABOVE AND BEYOND on helping me with my taxes. I will definitely send others here and will return next year !!

Bill does a great job. They are very busy during tax season, so schedule your appointment well in…read moreadvance.

I never realized the need of finding a legitimate tax guy until now. I've been going to some clown…read morein Vallejo for the last three years and finally figured out that every single calculation he wrote down was straight from Turbo Tax along with his manual filing system that prolonged me getting my tax returns last year. My dad recommended The Werner Group since he and I were both screwed over last year and we were both in search for a Tax company. On the first day we met Ray, the elevator doors weren't working and my father wasn't physically capable of walking three flights of stairs. Since it was a Monday with a holiday, there really wasn't anyone to contact about this issue, so Ray was more than happy to walk down stairs and hold our meeting in the lobby. He was very adamant about making sure our tax files were correct when we receive them (which I was pretty surprised to hear from a tax guy). A few weeks later he e-mailed me to let me know my taxes were able to be picked up. Nice binded folder with an introductory letter as the cover letter and the following were all my forms - nice and organized. I appreciate his help and would recommend him!

I'm a small businessman and hired Ray to do my books and help with biz strategy. He was great on…read moreboth fronts. He's a straight shooter and does what the says. Commitments to quality, scope and price are always kept. Need a great financial mind who will also do the mundane tax work too? Hire Ray.

Jake does not communicate well. We had a number of problems that could have been avoided if he had…read morebeen more specific about exactly what he wanted, including using layman's terminology--not all of us are tax accountants or techies. He said he needed the info by Labor Day, and he got it by then, but said he did not have a specific form which my daughter and I had definitely sent. He told me this just before the deadline, after having my info for over a month. When I pointed this out, he said "This is when I got around to it."

Update: beware that Jake is not a certified public accountant. He may be an agent of the IRS but he…read morehas not gotten nor should be confused with being a certified public accountant in California.

Thank you for the help over the years. Good to see you back in action…read more You are making tax declaration building and processing look easy by structuring and streamlining the process and having such a positive attitude. I wonder if this shouldn't be a tax write off in the marriage saving category, if it existed. So much easier than struggling through the broken mess of TurboTax, worth every penny. Thank you Steve.

Have you ever been ghosted by a tax professional? Sadly I have, and the possibility is strong that…read moreyou will too if you choose to do business with Steve and Emperor Tax Service. Steve has done my taxes since 2009 and I started having him do my parents as well a couple years back. I used to work with Steve (taxes are his side gig) and he was much more responsive, but now that I am just your every day customer it seems as though I am not worthy of a response. Last year, Steve stopped providing physical copies of our tax records on the spot (which previously was a very nice touch). Instead, he provided a thumb drive. We told him then and there that we had a Mac and it wouldn't work. He said we just needed to format it and should there be any issues, we could contact him. When it came time to apply for my student loans it didn't work, so I contacted him asking for a copy. That was last May, and he still hasn't responded and I don't have a copy of my return. Similarly, my mother got an estate tax document and needed her taxes amended. He wouldn't respond to anything. Finally, I contacted an old coworker who asked him to contact my mom. He called me instead, from his work, and left a message. I called and texted him asking him to call my mom, not me. After about a month, he got in contact with my mom. He took her original estate tax document and told her he filed an amended return before the July extension. However, he has continued to withhold her original documents and has never provided her a copy of the amended return he states he filed. I have been calling, texting, and emailing Steve since May of 2020 asking for a print out of my taxes and the return of my mother's documents as well as a copy of her amended return. He hasn't responded or provided anything as requested. Needless to say, we will not be continuing our business with Emperor Tax Service. We just want our documents so that we can have someone else do them for us this year. Also, if you still choose to do business with Steve but find yourself where I am--I've done the homework and you can file form 14157 with the IRS to make a Return Preparer Complaint.

Carola is a lifesaver and we'll be using her for all of our tax needs indefinitely…read more Carola helped us amend two years of tax returns and found missed deductions that translated to a several thousands of dollars in refunds. Despite our complete lack of organization, she was fast, friendly, responded quickly to all our questions, and had extremely useful checklists and guides for all the documents we'd need for current and future tax filings. She is worth every penny. Especially if you run a small business or are a homeowner, you're doing yourself a disservice by not booking her services immediately.

We came to her after years of doing our taxes on Turbo Tax. Found they had been filed incorrectly…read morefor several years. Carole not only helped us with this years tax issues, but helped clean up the past 3 years. Her prices were super reasonable and she was very knowledgeable. We will continue to use her for now on. I would definitely recommend her to family and friends

I found Jettaxes through Yelp and I am so happy I did!! I am a first time business owner and As a…read morefirst time customer Jet sat down with me to go over everything in depth. He has been doing taxes for over 30 years and is very knowledgeable about business taxes etc. I also had to file back taxes and he was able to do so no problem. He makes you feel like family the moment you walk through the door! I mostly appreciate how he tries to get to know you and your business to better assist you in getting back what you need. He also offers other services like business advisements. I 1000% recommend Jet! You will not be disappointed!!

Jettaxes has been doing our taxes for years, and every year, Jett provides exceptional customer…read moreservice! Always looking out for his clients and makes filing taxes a breeze. Jett is knowledgeable, efficient, super friendly, and a great business man. He really cares for his clients and ensures the best possible outcome, in any situation.