We haven't always had the best experience with insurance agents, but Darin Trotta and his…read moreassociate, Shadow, are fantastic. They are very responsive and explain terms and fees in a clear, understandable manner. They helped us for more than five years with homeowners and auto policies until we moved out of state. We wish all insurance agents were as dependable and professional as Darin and Shadow. We would go back to them in a second if we still lived in AZ.

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

Great people to work with. I immediately knew I was in good hands when I saw how much they truly…read morecared for my insurance needs. Steve was great and is a handsome devil. He loves dogs like I do so we got along great. After comparing my old insurance policy from American Family to his suggested policy, he showed me how poorly my old agent had me protected. Frankly it was a real eye opening situation and now I feel much better in his capable hands. If your looking for a class act agent, look no further than Steve.

The AZInsurance Team has continually met my insurance needs for both home and vehicles. Not only…read morethat, they're responsive, knowledgeable, and pleasant professionals who acknowledge you as a valued customer. All of this along with affordable rates. It's a triple win for me! Mary and the full team are at your service.

Dondrell swanson and his team are simply the best!!! They literally treat clients like family! They…read moreexplain everything in detail so you understand your coverage & options to fit your lifestyle! I adore Brenda , and dondrell is just so great! If you are looking for a local agent in east valley call them! He's great and you won't regret it ! - Katie j

Erika Hall with Dondrell's Office is awesome!!! She got me the best coverage for the money, is…read morealways available if I have questions. I would recommend her to anyone who is looking to save money and have great coverage.

It might take a little more than 15 minutes, they don't have hilarious camels, geckos, flo's, or…read moreheartfelt and humorous commercials like a good neighbor or mayhem. But when choosing something as important as the insurance that you will need to call upon in a time of need and confusion, it's best to consult true professionals that are able and willing to answer your questions and find you the right policy/coverage to fit your needs and budget. AZ Insurance Agency writes policies for a wide variety of quality insurance providers and have a good knowledge of their product line to fit your personal application. My experience with them was very pleasant and streamlined, most of the process was able to be handled outside of their office over phone/email. I look forward to doing business with them again.

Great and honest place for auto and home insurance. I refer all my family and friend here. So happyread more

Mike and the agency are great to work with for all our your personal insurance needs! Extremely…read moreknowledgeable and professional, and Mike is super quick to respond. Definitely check them out for auto and home rates to make sure you have the best insurance policy and pricing, for your needs.

Dan was given to me as a recommendation and I am so glad. Dan was responsive and was able to get my…read morequote within a few days. After that the process of switching over was easy. I definitely recommend you giving him a call.

Very easy to get new quotes for all my insurance needs. Dan Meyers was very knowledgeable and…read moreresponsive. His rates were way below my current insurance renewals. I highly recommend that you contact him for your insurance needs.

Great service and super helpful explaining your options. Brett is always trying to save you money…read morewhere you don't need to spend it.

Brett is amazing, very trustworthy and helped get me the proper coverages for my needs. Highly…read morerecommend.