Robert from Jolly Rogers is an absolute Pro. He owns the company and handled all of my booking arrangements from the very first phone call up to the final text the night prior to our scheduled date. I was impressed with Robert from the start.
On the morning of our dive, Robert met us at the boat with all of the requested equipment. At that time, I informed Robert that one of our divers had to cancel at the last minute. We completed paperwork and we were on our way. Unfortunately, due to unforeseen problems, we were not able to complete the dives and could not reschedule. Initially, I told Robert to keep our money for future dives because we were planning on returning to the area in the near future. After returning home, plans changed and we decided that we would not return to Pensacola anytime soon. I contacted Robert and asked for a refund even though I had made a different verbal agreement with him. Now this is during the Covid-19 situation and as a small business owner of a tourism based operation I am sure things were strained. Robert never hesitated. He even refunded the money for the diver that had canceled well past the refund date. Robert and Jolly Rogers impressed me and has earned my business from this point forward.
I regards to diving, Robert has a top notch boat and equipment. Additionally, there is always a dive master on Jolly Roger charters to provide as much, or as little, assistance as is needed. This is a top notch operation driven to provide the best experience to its guests. Don't hesitate. Take the plunge with Jolly Roger Dive Charters. read more