I've been looking for a waxing place ever since I moved to Waterloo and decided to check this place…read moreout. Although my wax was ok, the whole experience just made me not want to come back. When I first walked in, the receptionist was there and was talking to someone else and failed to say anything to me. Being new, I didn't know if i was suppose to check in or not or what to do. But after standing there and still being ignored. I finally asked and was told sit down. The waxer came out and just asked if it was me, and just walked off assuming I knew to follow her. Didn't say a word to me the entire time. Didn't ask how I liked my brows or anything. She did an ok job cleaning up my stray hairs and getting the job done. So that's why I'm giving it a 3 instead of a 2. Not trying to be mean toward the business in any way, I just wanted to give an honest account of my experience there to anyone who is looking for waxing.

I got a Brazilian done by Veronica and she was AMAZING! It was the fastest me I've ever had (not…read moreeven 5 minutes) and it was so thorough! 100% recommend!! Thanks Veronica! Make sure you book an appointment before you go- they're busy!

Get my Lip injection done and hair extension done and absolutely love them. Great spa with very…read morefriendly and professional staff and great services. I also had laser treatments done on my face and underarms with great results, Amazing services and great price. Very professional and knowledgeable staff.

I been going to the New Age Clinic on Highland Road in Kitchener for the pass eight months and I…read morelove it. The service there is fabulous, the staff are very helpful and courteous. I have no problem recommending it to any one in need of their services.

beautiful space, amazing and talented technicians and the BEST laser hair removal in town!read more

What an exhilarating treatment and outstanding beauty boutique. The staff are wonderful, kait,…read moreManuela and Nancy deliver a variety of beauty and skin care procedures. They deliver a memorable guest experience every time we are in. Looking forward to the next of many treatments offered. Great job.

My daughter was fired on the spot after training her replacement all day. She worked there for a…read moretotal of 3 weeks and with no warning was fired. If this is how they treat their staff can you imagine how they treat their customers?

I'm heartbroken to be writing this review as I'm scrambling to fix my hair 2 days before my…read morewedding. I used to go to Pino's regularly and buy my mom gift certificates for this place, but after this experience I will not support this salon again. I went in to have my hair balayaged for my wedding in a beautiful chestnut brown ending in light blond highlights. I mentioned that I was anxious as my wedding is in two days and I was nervous something might go wrong. I was assured they did this all the time and it would work out perfectly. Fast forward nearly 4 hours and instead of a beautiful summer look, I come out with ashy black/grey hair with grey highlights that aged me 20 years. I pointed out that it was grey and that my hair didn't look anything like my reference photo. We toned it again and it was even greyer. I pointed this out again and that my hair is the antithesis of what I asked for, and rather than any offer to fix it or make it right, I got gaslit and was told that it's absolutely blond and it's just the lighting. I was then charged nearly $500 and while in tears in horror, I paid and left, too shocked that this is the level of customer service one of the most expensive and highest rated salons in the city offers. I burst into tears when I got home and my partner insisted we go back the next day to get it fixed. We show up and I point out nicely that my hair is still grey and I'm getting married in 2 days. The person who did my hair just looked at me and said "Well, you should have booked your appointment 2 weeks ago", as though blaming me for not having availability when they did is somehow going to fix the absolute horror of my hair and the fact that I'm out nearly $500 and I'm going to be scrambling to find someone to fix my hair at my further expense. They agreed to tone it again which made the light grey a slightly less grey (now an ugly platinum/grey colour) which with the ugly ashy black/grey still makes my hair looks awful. I will never return to this salon or buy gift certificates for my family again. The complete lack of care for the customer satisfaction and unwillingness to stand by their work is horrifying. My usual hair dresser charges half as much (with tip), does a better job and will actually make it right if I don't love my hair. I thought I'd play it safe and "invest" in a top quality experience since I knew my time was short. Huge mistake. I have no idea how this place is so highly rated if this is how they treat people. I will never return and I suggest if you have an important occasion you find a better quality (and cheaper) salon than this one.

In April 2023 my wife attended for a an augmentation consultation. She left insulted following…read moreDoctor ELMAGRAPHY's insinuation that she was a cocaine user because her nose was not perfectly straight, but collapsed somewhat from her unconscious habit of pushing her nose upward. When she shared her enjoyment of a frequent training routine he called her a "... gym junkie.."!!. The overall consultation was unprofessional, insulting, demeaning and offensive. Being in the legal profession, we are utterly appalled Doctor ELMAGRAPHY believes conduct of this nature is acceptable. The establishment is grossly over-rated.

I use to go to this salon to get electrolysis. When you first walk in you are greeted and feel…read morewelcome right away. In the winter they will offer to take your coat or offer you coffee or tea while you wait for your appointment. The salon is very modern and very clean and kept up really nicely. I enjoy going and even though was in pain from the electrolysis, the staff made sure I was as comfortable as I could have been. If you are looking to get electrolysis I would highly suggest recommending Katie to be the one to work with you. She is very kind and polite and make sure that you have everything you need to feel comfortable. She will answer any questions you have and takes her time and goes very slow by works very efficiently. Definitely would recommend this salon to anyone looking to relax and few rejuvenated.

I always passed Euro Reflections and have always wanted to try it. EuroReflections is a hair salon…read moreand spa (including laser hair removal) and Halotherapy (salt cave therapy) for those of you interested. I had been waxing my underarms for almost two years and had wanted to try laser hair removal because I had heard good things. EuroReflections has a sale on right now 20% off one area or 30% off of the price for two areas. The thing is, at Euro Reflections it's $20 (plus tip and tax) to wax once a month or $40 (plus tip and tax) to go bi-monthly - so I chose to try laser. I chose to try just my underarms. Tania is very efficient and answers all of my questions. The procedure only takes 15 minutes and does not hurt (you may feel a slight tingling). At first I had my doubts, but now after three sessions I see a noticeable difference. I learned that different laser hair removal machines work for different people, pop in and ask them before committing to anything. Tania will tell you right away if you're a good candidate or not. Tip: You have to shave the area you are about to laser the day of to ensure the laser doesn't burn your skin!