Upon picking up our 3 dogs from the kennel, we were distressed to find a significant sore on one of our pets' necks that appeared infected. Interestingly, our dog had received grooming services just before being placed in the kennel, and was in perfect health at that time. Despite our concerns, the kennel staff insisted that the sore was a preexisting hot spot, which we firmly believe was inaccurate based on our observations. Seeking immediate veterinary care, we learned that the nature of the wound, characterized by excessive scar tissue, was inconsistent with a typical hot spot. Despite reaching out to the kennel through multiple attempts, such as calls and registered letters, our inquiries went unanswered or disregarded. Regrettably, we have decided that we will not be entrusting our beloved pets to this kennel in t read more