Went in to get screens repaired but ended up walking out. I was basically discouraged by the first…read moreemployee warning me about how backlogged they were on screens. I think having business is what they want but they sure discouraged me. Two employees were clueless as to what to tell me as we all waited for "the manager" at the register with another customer. I get it....help your customer....but with a very lengthy check out you might want to at least acknowledge there is another customer waiting while 3 employees stand there helpless to do anything. Guys....it is a simple screen repair. Take the screens....give me an estimate on when they will be done and a promise to call when complete. Bought a very expensive Weber from these guys last year but I am done with this store.

Awesome and friendly customer service every time I go in there! They have hard to find items and…read morehave special ordered things for me.

Great customer service! They always have what I need and will order items if they normally don't…read morecarry. Best knowledgeable staff around.

Went to purchase a table saw blade and they were out of the one I wanted when i spotted another one…read moreand on sale for about $15 off. Went To the register and sale price didn't go through after a few tries. Clerk went over to the blade display and took off sale slip. In small print, sale ended on the last day of February. The clerk pointed it out to me and stuck to the regular price. After a little complaining, he offered to take off $5. Decided not to take the offer since it wasn't the blade i wanted in the first place but the sale price made it doable. I can get the blade i wanted at the big box store for the same price. I'm not sure what Ace's policy is about pricing, but I'm not happy. I try to purchase at Ace and i go there a lot, but this is not the first bad experience at a Ace Hardware, although the first at this location.

This is not a big store - but they seem to have everything I need. Garden supplies - yep…read more Get ready for snow supplies - yep. Holiday supplies - got it! Tools and hardware - of course. Nice store. And so handy to my location. If I am working on a project and run out of something, it is just a couple of minutes away and I am back at work.

We lived this great store! Hardware, grocery, pharmacy, department store and even guns…read more This store has it all! Great selection and friendly staff.

Wow!! A REAL hardware store, which is not so easy to find anymore. Large selections of whatever…read moreyou need and an awe-inspiring array of hardware pieces like bolts, nuts, screws, lag bolts, turnbuckles and whatever, each in its own little bin and available by the each, not pre-packaged. And they have helpful employees who actually know the stock and are ready to help. Such a nice change from the big box stores.

my go to location for finding hardware. The assortment is the best in town, and the staff is always…read moreready to help in the search.

They seem to have everything I ever need and they know exactly where it is located. Customer…read moreservice is going the way of the dinasaur everywhere but not my local True Value. Sure hope they never close the doors or I will be lost. Where else can you find a metric bolt every time with the right size and thread angle? Never had a key cut that didn't work. Keep up the good work and thank you for your service to the neighborhood.

I stopped in to pick up some grilling supplies and a bag of concrete. The prices seemed very high…read morebut I thought well thats small business...When I got home I found both items roughly 50 percent cheaper at a big box in town. I refuse to buy local if it means an extra drive and vulgar pricing. No way to be a good neighbor. I won't be back.

I enjoy coming here. The staff is super helpful and friendly. They have most everything you'd need…read morefor a typical project around the house, and unlike , say Lowe's, it's usually in stock. I've come here for supplies for most of my home projects and am never disappointed.

This hardware store has it all! My family has been using Big John's in Cedaredge for years now for…read moretwo reasons: 1) knowledgeable, friendly staff; and 2) they have always had great variety and selection at very reasonable prices. We have depended on Big John's for paint, electrical, plumbing, patio furniture, propane, home and auto cleaning supplies. The store's holiday supplies are second to none too! Thank you Big John's for all you do.

Always have what I need, answer the phone without a computer!read more

I've been working with and shopping at Farm and Ranch stores for over 40 years and this store not…read moreonly has the best selection but has an amazing team to help you at every turn. Eli elevated my opinion even further today with his incredible service. Above and beyond. Thank you Eli! Rick Ungersma should keep you on his list of future managers!!!

Nothing special. High prices on everything that you can get cheaper elsewhere here in town. Looks…read moremore like a glory store for wannabe Rhinestone Cowboys rather than a serious working, clothing store like Western Implement. You can order the same clothes and shoes in Murdoch's online cheaper and with free delivery! Good place to get propane....

Home Depot has reduced employee head count, which makes shoplifting easier. So everything is locked…read moreup. If you want to buy something, an employee needs to unlock it. Good luck with that. Plus, they want you to pay for that product immediately. It's no wonder that buying online looks so attractive.

I placed an online order to make it faster to get in and out of the store. I waited 20 to 30…read moreminutes. The customer service representatives would not let me get the panels off the shelves. The workers couldn't find the product. The customer service people were no help. They kept telling me the crew is on the way. I finally went to the isle where the product was. They were just starting to load the product. They said they couldn't find it.

I needed a replacement for a security light, and an employee on the floor (Chase, I think) was very…read morehelpful. He answered a couple of my questions, left me to ponder (as requested) , and then came back by to check on me. I bombarded him with more questions (electrical novice here) and he spent a good 15 minutes helping me understand how to install it. I left with the confidence to do so; very different than how I walked in the door. Excellent customer service - even for this old gal's small purchase. Kudos to Chase!

Picked up about 60 big retaining wall bricks and was loading them into the truck, John out doing…read morecart returns saw me working and stopped over to offer assistance, was super nice, helped me load the bricks and then took my cart back. Thanks man great job!