I needed a replacement for a security light, and an employee on the floor (Chase, I think) was very helpful. He answered a couple of my questions, left me to ponder (as requested) , and then came back by to check on me. I bombarded him with more questions (electrical novice here) and he spent a good 15 minutes helping me understand how to install it. I left with the confidence to do so; very different than how I walked in the door. Excellent customer service - even for this old gal's small purchase. Kudos to Chase! read more

Picked up about 60 big retaining wall bricks and was loading them into the truck, John out doing cart returns saw me working and stopped over to offer assistance, was super nice, helped me load the bricks and then took my cart back. Thanks man great job! read more

If you are buying an appliance, buyer beware. Lowe's only gives you 48 hours to return it. If you have issues with it after that, it is a manufacturers problem. Bought a Frigidaire induction stove/oven and it would not bring water to a boil. Appliance tech came out from Frigidaire and replace parts. Said my induction cookware is not good enough for their stove. Now it won't even turn on, the technician scratch the stainless steel and put a gouge in my new flooring. Not to mention I found a left over screw. And now I have to wait another week for another Frigidaire Tech to come out and figure out why it will not turn on. So just be comfortable with your purchase, because Lowe's will not let you exchange it. BS, it has been less than 30 days and now I am stuck with this. read more

Lowe's Home Improvement - Stove - Hardware Stores Near Me - Grand Junction, Colorado

Frigidaire Glass Top Stove defective. This is not Lowe's fault been very happy with the store and all the nice folks that work there. This is a Frigidaire issue . read more

Lowe's Home Improvement - stove top used for about a month - Hardware Stores Near Me - Grand Junction, Colorado

When I tried to report a guy littering in their parking lot to the cops they told me Lowes would need to ask him to leave. Instead of being honest with me the management and staff at this location told me that it wasn't their parking lot and the "MAN" would be allowed to stay regardless of said littering. They lied to an honest man and they should be ashamed. read more

Lowe's Home Improvement - Hardware Stores Near Me - Grand Junction, Colorado

A lot of things could've been better but still not satisfied with their workmanship and lack of professionalism. Very disappointed with them. Lesson learned for me is do not use them again for future projects. Irate to me is zero. read more

Placed an order on Friday night, because I live out of town and had someone available in Grand Junction to pick things up. At 3:00 PM on Saturday it was still not ready, and they said it would be another 3-4 hours. They were really busy and had to finish TOMORROW'S orders first. read more

Lowes in Grand Junction Colorado on their Website says that they are Veteran freindly. But my son who is a Veteran was treated so badly that it put a ugly taste in my mouth. Lowe's don't claim you treat Veterans with care when obviously you didn't treat my son with care and concern. All I have to say is stop saying you care about our Veterans when you don't. I will definitely take my buisness elsewhere. Anyone else who has been wronged let your voice be heard. read more

Ok went into store in Grand junction Colorado to apply for a credit card because I needed to purchase a water heater arrivedat service counter greeting was okay and cashier started helping us to which she couldn't because we didn't have an order number nor was explained to how the process and procedure was to get a Lowe's rewards card and pay for our water heater. Mind you I was with my 80 yr old aunt that can't hear very well and we were having to use my smart phone to make calls to plumbing company and other places to receive a work order well none of the employees knew exactly what to do and that would have been okay but none of them even bothered to ask a manager what to do so about after 2 hrs I had about had enough mind you I hadn't had water since the previous Thursday so it wasn't the most pleasant time so am associate named Cheri worked in appliances and heard this whole situation and told us to come back the next day and we would start this ordeal all over again. . So be it me and my aunt arrived the next day before noon and asked to speak to Cheri. She arrived at the check out counter and proceeded to tell us that again we had to call the bank we were getting the Lowe's rewards card through. That was another saga! They were beyond rude and I was wondering why all these people were so angry and rude and why were they working with the public in the first place. Me and my aunt said that was okay but at the same time voiced that we dreaded speaking to associates at that bank any way we agreed toand I was politely trying to tell Cheri I might have an order number and so forth and may be able to help us to which she replied this has nothing to do with what we are trying to do. She cut me off very rudely didn't even give me a chance to speak or even see the info I found that might be of help. She slammed her hand down on the counter! She was so very rude and by thern I had had enough of her so I didn't say a word a chose to walk away. Thank God for stellar employees like Sarah Candace and I can't remember her name they were so kind and helpful! If Cheri would have listened to me instead of being rude we would have resolved the issue in a timely manner but props to Sarah she resolved the matter with Patience professionalism and kindness. Candace was also kind and understanding. I can't say thank you enough to these employees that truly care the first associate that helped us when we arrived the first time was also very helpful but I can't remember her name thanks to these three awesome employees that truly care about their customers read more

No stars at all. Their own employee couldn't operate the self checkout to help me scan a rose bush that didn't have a barcode. Everytime she tried to punch in a price or an authorization code she couldn't even punch the keys with her metallic silverfish acrylic nails. Every button she pushed, her nails would hit the key pad somewhere on another nearby number rendering the machine useless with her nails. Her name is Kris or Cris. She could not help me at all. The left the merchandise behind and went to True Value. I haven't been to Lowe's in over a year because of this same crap. I gave them another visit and this happens again. To hell with Lowe's I won't be back. I will go elsewhere. Bye Lowe's and please fuck all the way off. One star is too many but your review software is shit too, because it would not allow me to enter zero stars. Get someone in there that can operate your own equipment. Fuck off read more

Worst service I have ever gotten at a retail establishment, Managers direct the employees to prevent customers from talking to managers at all cost. I tried to get help from a manager in the doors department and was told I needed to wait and wait I did for 20 minutes before I ended up buying a $400 screen door from Home Depot. Virtually everybody other than the cashiers act as if they're doing you a favor by being there. Another time I went to buy Paint at truly outrageous prices, when a manager stood right by me with either a friend or family member and directed the paint mixer to mark it down as a mismatch to provide further discount, no wonder they need to mark it up so much for their regular retail customers. read more

Placed an order online ( planer listed for $100 and on sale for $80) and was notified it was ready for pick up and when I arrived to pick it up I was told that corporate cancelled the order and will not sell me the planer at the price I ordered it for and the associate told me the best they could do is take $50 off current the price ($549) and that they could not honor the price I ordered it at I then called corporates customer service and was told they priced it wrong online and will not honor the price they listed it as and that there's nothing they will do for me. I get that they priced it wrong but they should still honor what they advertised it for and atleast should of notified me that they canceled the order and why it was cancelled so I didn't waste my time going to pick it up read more

I called here 4 times before anyone even answered the phone. After finally getting through and telling the kid what I needed he told me that he could look but all he would be doing is "going on Lowes.com" and gave a huge sigh. I asked when I could speak with someone who was willing to help me and he said someone would be in at 1:30. I'll take my business somewhere local. This kid was a prick. read more

I have loved shopping in this store for years after dumping Home Depot permanently. Went in today and loaded 2 large flat carts full of stuff PLUS two of the grocery store type carts full of items. Managed to get them all to the front of the store. Could NOT find a cashier. Was finally told that they went to 100 % Self Check Out. This is definitely NOT happening to this large extended family. I shoved all 4 carts down the nearest aisle and walked out. Went to Tru Value and bought about half of what I wanted and needed. Called corporate offices and was told that all stores are going to be 100 % Self Check Out in the future. I told them they have lost all 18 of us in this family as customers then. Such stupid corporate decisions. I will NEVER use self check out in any store for any reason. NEVER. read more

"Welcome to Lowe's" an employee said to a customer who reported that the wrong dishwasher was delivered to them. I was standing in the customer care line waiting for someone to find the assistant manager who had been helping me with my problem. My experience at Lowes showed me that the employees have no training nor empowerment to help a customer. "I can't do that because the computer won't let me schedule it" or "I don't know why you didn't get a call, I'm sorry" or "We can only give you a 12 hour time now for that delivery. They will call you the day before with a 4 hour delivery time." or "We can't refund your money until the damaged item is in the store"" I was explained the software limitations, the delivery system logistics, as well as the limitation of the assistant manager's empowerment. Doing business with Lowe's is on their terms and if anything goes wrong, they are sorry but I can't . . . The result is that the customer ends up feeling like a victim. And, in my case, having to start over. I was able to find the same model of range at a locally owned business and it was installed the same day. Who said small businesses will fail because of large chains? Cathey P Grand Junction, CO read more

Dominic went above & beyond in helping me get the right artificial grass. From being patient with me finding the right one, to the cutting & measuring. He was very helpful, answered all my questions, & took his time. He never made me feel rushed. Overall excellent customer service! Thanks Dominic!! read more

I went into Lowe's and had so many people who worked there asking if they could help me. I was excited and told my husband how good the customer service was as compared to Home Depot. So, we shopped there for all the items we needed for our addition. We ordered the flooring through a manager associate, who ordered it while we stood next to him. He said that there was plenty of the flooring and said it would be ready to be picked up on Saturday. We told our contractor, who then scheduled his crew to be ready to install it. The flooring didn't arrive at the store. There was no order on file, which no one could explain. So, they ordered it again and said it would be in a week later. Again, we had our contractor schedule his crew. The flooring didn't arrive. This time, we were told that the warehouse wouldn't allow us to buy the flooring unless we bought it in certain quantities, which was more than we needed. Then, we were told that we could get it from another Lowe's in Glenwood Springs. It would cost over $200 to ship to us, or we could pay big bucks in gas to drive over and back to pick it up. We have given up dealing with Lowe's...ever. In addition, we have friends and family members who are building. I have told them about our experience, and they are no longer going to shop at Lowe's. read more

Apparently if you buy a fridge that fails after 10 days, Lowe's won't replace it. I was unlucky enough to have it fail at around 12 days. Frigidaire won't help me either. I'll never again buy from Lowe's and I will never again buy a Frigidaire. read more

Went in to Lowe's this morning to get what ended up being 400$ in material. There was not 1 person on a check stand. The older lady in the self help line got me an extra cart which was as much as they let her do. I checked a basket full of items then told her the reason they don't have staff at the checkstands is because of profits. At that point some young bobble head that works in management argued that the computers are expensive to keep up. I asked him 30k a year expensive. No answer to that. Complete brainwashed idiot. Next stop Home Depot. Will not shop here again. read more

I am a fan. I got such great help here from the very friendly employees. And I found everything I needed. I really like the garden area. Plants are well cared for and once they show the slightest sign of getting past their prime, they are deeply discounted. I love that Lowe's does this instead of just discarding the plants as some other big box stores do. read more

Lowe's Home Improvement - Fall bulbs! - Hardware Stores Near Me - Grand Junction, Colorado

Went into the garden center and ask a cashier where something was. She was sitting on the counter on her cell phone and told me to look on the back wall for what I was looking for....WRONG! I had to hunt it down and she never got off her phone read more

Spoke with Mitchell over the phone regarding the need for a new toilet seat to replace one that was cracked. He was SO helpful!! I live a distance away, and wasn't going to be making the trip of over 100 miles to Grand Junction, so he gave me the item number and checked to make sure that the item was in stock so that when my daughter took the trip, she could pick it up for me! (She did come home with the right one!!) Mitchell was so kind, and, again, SO VERY helpful! Love this Lowe's...always a good experience here!! read more

This place was a horrible experience. All I tried to get was a charger and battery for a drill I looked for 20 minutes straight. Then I asked 1 person they led me to across the store and all around it maybe even as far away as I could be from what I was looking for. I couldn't find that so I asked a different person they led me across the store again just to tell me that they were locked away because they were so expensive. So I grabbed the paint I also needed which was possibly the only good thing that I got out of that trip. So that person who did paint that day and hour I thank. So when I got to the register to ask for the charger and battery it took them 10 minutes just to unlock they were in So when I came back they made me move registers and then I had to wait another 15 minutes for another person to come to that register so I can check out my items. I was so mad that I left my bag there. So I asked my daughter to go in and grab it so whenever she walked in the people who I checked out my things with were standing at the door with my bag and they looked straight at my daughter recognized her and then they walked towards the exit to see if I was coming back for it and when my daughter said " Excuse me " they said " oh there you are then dropped my bag then walked away. So with all this trip took me about two hours to get about five items so I definitely do not recommend I repeat do not recommend coming here because none of the employees know what they're doing nobody knows where anything is and nobody can keep track of time so I will never be coming back to Lowe' s ever again but if you want a nice hardware store go to Home Depot thank you for reading my story. I also have many more bad experiences with Lowe's. read more

My wife and I spent over $10k for title floor and installation service. We found very nice tiles and we were excited. But, the excitement didn't last long. To make a statement, their contractor sucks! They tell us they would come at 9:00am but they showed up at 10:30am. Once they are here, they take 1 - 1 1/2 hour break for every few minutes. Either my wife and I have to keep eye one them to make sure they would do their jobs. Really? Do We have to babysit the workers??? In fact, we know they take longer break than doing their work. Although they don't show up on time, they leave here at 3:00pm on time. Then, this weekend... Yesterday, three of them were supposed to be here but only one showed up. The one didn't know why the other two didn't show up. Today, only two showed up. It was very obvious that they didn't want to work today and they did very sloppy job; see attached pictures. They again visited each other longer than doing their work. Also, we found out why didn't show up yesterday. They worked on another job. If they had other work to do, why didn't they tell us that they could not work here? Not acceptable! I complained this to Lowe's today. I understand that not all managers work on Sunday. But, it is even more upsetting that no one assured me that they would make it right. We paid $10k+ for this?!?! Kidding me, right!?!? At this time, I am ok with the products they sell but their installation services are not good at all! read more

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I'm unimpressed. We bought and paid for a washer and dryer weeks ago. Two days before the scheduled delivery, they call to say they can't make the delivery date. In fact, they aren't sure when they can deliver the washer and dryer. They have it in stock. It's on a trailer. But they have no answers. It will be a long time before they get any more of my business. read more

Don't bother shopping here if you want help. It's horribly understaffed as usual. Leaving now to go to Home Depot

Never helpful, never around, lines are long and the cashiers don't know what they are doing. My phone was dying I was waiting so long to make a major purchase, so when I went to leave to get my phone charged (I work on call), they wouldn't let me out that door since it's the designated entrance. I greatly dislike this store. read more

Ok no more shopping at Lowes for me. We waited for help in the door department for 30 mins for help and never got it. Went to the register to talk to a manager and waited another 20 mins. Manager came up with attitude and gave us the same answer we found on tag and was like are you done now. The whole experience sucked. read more

We went to Lowe's to pick up some flowers and mulch for our spring yard work. They have a lot to offer, some stuff that we didn't find at Home Depot. We couldn't find an associate to help us find what we wanted. They had moved the location of the mulch, so we had to wander around to find where they moved it and there wasn't anyone working in that department to help. The staff wasn't that friendly. Will I go back? Yes, because they have items that I can't fine anywhere else, but I would prefer another store. read more

What a disappointment! Lowe's used to be my favorite home and improvement store but it's been years since we lived anywhere near one. Home Depot has been it for us and although lacking in selection and some of our favored brands, the customer service/experience has consistently been good. They went astray a few years back but put some real effort in changing their ways to emphasize a more customer centric model and it has worked well for the company as a whole. Seeing a Lowe's here in Grand Junction while in town on vacation we were excited to head in and enjoy all we miss by not having one close to home. WOW, is all I can say. We must have walked around looking to items for at least a half hour and not a single employee acknowledged us. No "hello," no "can we help you find something?" Nadda! And to be clear, their was not a shortage of employees walking around not helping a sole. What a disappointment...I guess customer satisfaction is not high on the list here. I will stop being sad about not having one close to home and just appreciate the Home Depot we do have which has excellent customer service! read more

Just bad, really really bad, regarding the Store Manager and his business practices. Maybe there is a reason his initials are B.S.

The Lowe's in Grand Junction was outstanding!! This was a completely different experience than the one we had in Glenwood Springs the day before. Patty, Anthony and Jeremiah did everything in their power to treat us with excellent customer service and respect. Everything about this experience from start to finish, having our supplies loaded, on a Uhaul we rented to make it thru the canyon we had to go thru for the additional distance we had to drive was excellent. Doug, Jake and Hayden did an absolutely wonderful job loading the truck. Everyone was so professional and kind unlike Glenwood Springs where Don told us to take our business elsewhere, even suggesting Valley lumber!!. We even had to get the truck back to Uhaul in Junction that night so round double round trip we didn't get home till midnight and it was still worth it, the customer service in Glenwood Springs was so bad!! Also we noticed the next day we didn't have my husband's insulin and meter so I called the store thinking we left on the desk in Pro, but they are closed on Sunday. So a lovely associate from Home Decor named Deanna went all over the store looking for it. She went above and beyond just like everyone at Grand Junction. We will never step foot in Glenwood Springs again, but Grand Junction restored our faith in Lowe's customer service. read more

Lowe's is average at best the customer service sucks pretty much the Walmart of hardware

Wish there way to leave negative stars! On Feb. 2, 2022 I ordered online a Kitchen Aid dishwasher from Lowe's in Grand Junction, CO. It said the dishwasher was in IN STOCK at the store. This was to include the dishwasher, delivery and installation and haul away. After not hearing anything, I called them on Feb. 8th. The lady at Customer Care said the order never went thru. What the heck does that mean? She started the process of trying to get a dishwasher to that store. Don't know what happened to the one that was "in stock". Kept checking the order status but evidently that means nothing. She opened up a case # and said someone would call me within 24 hrs. Yeah, that never happened. Today the order status was changed to "Ready for installer pickup". I called and was transferred to Dora in Installation. I was told the earliest install date available is March 29, 2022! This is Feb. 11, 2022! She said she'd work at getting a better time & call me tomorrow. Yeah, right! Don't even think about shopping this store! read more

Horrrible customer service!!! Manager refused to give a matching discount on a full patio set, outdoor rug and lights. Home Depot had all patio sets 15% off. He said it has to be the same brand but they don't sell the same brands! Just lost a customer and a $1000 purchase! Thanks for being so rude. #itpaystobenice read more

This Lowes just sucks! Never anyone around to help you and when you do find someone "that's not my department" or they do not have a flippin clue. I despise this Lowes and honestly cringe every time I am forced to go there. read more

My husband went in yesterday for his work looking for a specific part that the website stated was in stock. When he got in there he asked an employee for assistance and he just told my husband "I don't know... it must have walked off" (sarcastically). He went to Home Depot today and they did not have the part, so he decided to call back to Lowe's to double check as the website still said they had the part. He called and got some gal that said she did not know and would have someone check and call him back. He told her he just wanted to wait until someone checked. She put him on hold and 8 minutes later another guy picked up the phone and asked he could help. He told him the whole story and apparently the gal just put him on hold and nobody was checking. The guy said he would check. My husband asked if he was going to physically go check it and the employee replied by saying " Well if you're going to be an A Hole (but the real word).." Great customer service! read more

Always super friendly and helpful employees! Awesome customer service. I always find what I need, and tend to leave with more. Great prices. I will keep going back and won't bother with the competition. ... read more

We got tired of poor service and a huge lack of floor employees and cashiers at Home Depot a few years back and switched to Lowe's. What a difference. Every since the Fake virus started Lowe's has cut their staff way back to below even a bare minimum. Bought $14,000 odd dollars of stuff in late May and early June and still waiting for the appliances to be delivered and have tried calling many times in the past few days. The phones just ring and ring for about 6 minutes then revert me back to the stupid long, very long menu. Finally got thru to a female and told her I really needed to talk with someone in lumber. She said she could help me. She had no idea what base or trim was. Not much help. Told her to find someone and she hung up on me. I called back and the same thing happened. Used the menu to get to the Appliances and same problem. No one answers. Got the same female for the 3rd time. Asked for a manager. Got a smart mouthed ( blank blank blank ) young guy named Ryan or some such name and started to tell him my problem. He immediately said if I was going to be ( then I could not understand the word he used ) then he said have a nice day and hung up on me. They still owe me several thousand dollars of appliances and I have 36 " door to return that was clearly marked as 32 inch. Tried to reach someone at a Lowe's main office and never could get thru to a live person. You can bet your sweet ( Blank ) that this family and contractor will never return to Lowe's again in the future except to return a bunch of stuff and to cancel the appliance orders and have it refunded on the spot. Then we will walk out and they can go to Hades during the next 20 plus years. This Ryan character has no business ever being in the retail / people business. He was instantly rude and condescending to me. This large family of builders will vote with our billfolds ( money ) and will never spend another dime in this store for sure and probably any Lowe's store. I see a post by AJ just a few days ago. Same problem Bye Lowe's. We will not miss your snotty attitude and lack of help. Many of the employee's are wonderful when you can actually find one to help you. This Ryan would be fired on the spot if I was the boss and able to do so. Just found out their customer service line is out of order until June 22nd. Ha ha ha. What a dump this place has become. Some wonderful employees and some truly horrible ones like Ryan. We will be so happy never to return. 6-19-2020 read more

If your wanting flooring, go elsewhere. Ordered flooring and it would not work because of our uneven floor. They did take the flooring back, but it took a week and a half to pick up. Now have to go back with carpet. Not sure if we will go with them since it has been almost 4 weeks total time with furniture piled up in most of the other rooms in the house. No wonder they are closing 99 stores! read more