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    Johnstone Supply

    1.0 (1 review)
    Open 7:00 am - 5:00 pm
    Updated 1 month ago

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    7 years ago

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    Home Appliance

    Home Appliance

    (59 reviews)

    $$$

    Bought 5 appliances pd for them to measure doos and drawers i kitchen did not open They blamed…read moreme.They were a nightmare to deal with. Every appliance had a problem. I had extended insurance buy Home was worthless I beg anyone not to buy anything thereSeems other people said the same

    I was gifted a Webber BBQ from home appliance in June. Three months into having the BBQ, the flame…read morewould drop off causing a propane build up under the hood of the bbq. Confused as to why my grill stopped heating I touched the knob to see if a friend had maybe turned it off and it led to a big explosion. After contacting Weber, they hit me with a legal waiver and said they won't come fix my practically brand new grill unless I sign it. Home appliance was made aware how ridiculous that request is because all I am asking for is for a professional to come and fix it and they're doing absolutely nothing about it. Really shitty customer service. As a long time resident of Oceanside I hate to bash a local store but the owner Jeffery didn't help at all with the situation. The least he could do is send someone to back their products and warrantee. Since the owner is now trying to turn this situation on me (on my google review) I am adding to my original post. I never threatened to sue, being there is nothing to sue for lmao. They asked me if I got burnt and I was honest and said my eyes and hair were burnt but then responded how grateful I am that no real injuries were a result of the explosion. Get your facts straight home appliance before trying to turn it on me. You sold me a malfunctioning grill and are letting Webber play games with me. Your own employee's exact words were "one thing has nothing to do with the other and they should repair the brand new grill". My advice: purchase from retailers who back the product they sell and if there are issues within the warrantee they honor that. Any other appliance store would take back the BBQ or replace it. All I was asking for is someone to come and fix it. Costco's just around the block and you won't have to deal with this !

    P.C. Richard & Son

    P.C. Richard & Son

    (53 reviews)

    $$

    I bought a Frigidaire stove that offered a rebate up to $100 for the extra cost to make their…read moreFrigidaire stove fit into my existing kitchen. When the installers arrived with the stove, they had no clue how to install the stove beyond plugging it into the wall. They just left it to us to figure out what to do. We had to call an electrician to make some changes and someone else to cut out a space in the counter top. After it was all said and done we spent well beyond $100 to install it. The worst part is that I had to provide an invoice for proof of purchase in order to receive the rebate, but P. C. Richards could not even provide me with an invoice. I asked several times and they kept emailing a delivery notice instead and insisting that this was all the proof of purchase I needed. When I went online to provide my information for Frigidaire, it would not send. I tried numerous times on different devices and asked others to help, to no avail. The send button simply did not work. I finally sent my information with a copy of my credit card statement as proof of purchase, as well as the delivery notice in a certified mail. When I did not hear back, I searched for Frigidaire contact information, which was not easy to find. When I called Frigidaire's phone number, I was put on hold for nearly an hour. I spoke with someone who told me that I was denied because I did not have an invoice. I asked why I did not receive notice. They said they could not send me an email telling me that I was denied, because I had not emailed them with my email address. Now I am back to square one again, asking P. C. Richards for an invoice. I actually would have bought this oven without the promise of a rebate. I would have been happy with my oven, but I now feel tricked into buy it and then lied to. I feel like they never intended to honor this incentive anyway. When I called for the fourth time, I asked for the manager, who was not available and never returned my call. I don't ever want to do business with the Oceanside, NY P. C. Richards ever again. I will certainly not ever buy another Frigidaire product. After I wrote this review, I called the P.C. Richards in Norwalk and they provided me with the invoice within less than a minute. I wish I had gone to them first.

    Customer service and the best price.Sales representatives always take the time to answer questions…read moreand provide accurate information on the product we're interested in purchasing

    Johnstone Supply - hardware - Updated May 2026

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