Terrible experience. Larry is clearly looking to scam people and do as little work as possible. I…read morehad a generac water pump that I took in for a warranty repair. The seal on the intake was no longer working and stuck open so the pump would not hold a prime and had no suction. His shop is two hours away from us but the closest authorized dealer. I dropped the water pump off on 11/20 and explained what the issue was. He called me on 12/04 and told me that he tested the water pump and it was running fine. I assumed this meant it was ready for pickup since it was within the timeframe I was given when I dropped it off so my husband and I drove to pick it up. When we got there, he asked questions that i had already answered when I dropped it off, and had us wait for about an hour while he claimed to submit the warranty paperwork. Once he claimed to have submitted the paperwork, he told us that we actually could not take the pump home that day unless we paid him for the work otherwise we would have to wait for generac to send him a check. We obviously would not pay so we left. I heard absolutely nothing from him for weeks, and after a couple months I started calling, but he would not speak to me. I was told by a woman that worked there that he was always out or busy, but that they would contact me when they received payment from generac. I was also told that the claim had already been approved and they were just waiting for the check. At the beginning of March I finally reached out to generac support to check the status of the warranty claim since I could never speak directly to Larry and they informed me that not only did he not submit the claim until a month after he tried to get money from us, but that he had not even properly filed the claim and someone from generac would reach out to him to help walk him through the process. About two weeks later I finally got a call from a lady at his shop saying they received payment and we could come get the pump. My husband and I drove to his shop today to pick it up, and immediately noticed that the flap on the intake was still not closing. We tested it, and sure enough the pump is still not holding the prime. So not only did he lie to us about submitting the warranty claim and attempt to get money from us in addition to generac, but he was attempting to get paid double for not fixing the pump.

I paid over 100 dollars for installation and all the guy did was drop it off and shrug his…read moreshoulders. Claimed I needed to get all these parts. I paid over 40 dollars for these parts and guess what?? It was the wrong size that he gave me and there was nothing wrong with my "fitting" I went to request my money back and the guy argued with me. Refused to give me to the manager. After 4 phone calls, I get the manager just for HIM to argue with me that dropping it off is as good as install. Then he started to be rude when I disagreed. They were unprofessional, and were SO happy to take money from a pregnant single mom of 4 and only doing HALF a job.

Great personal expertise and professional products. Very good at matching paint and finding odd…read moreitems.

When I first visited this store things seemed fine but after my experience with the equipment…read morerental side of the business I will never spend a dime here again.  I've rented heavy equipment from other businesses in the past but this was by far the worst. After my experience with this company I spoke to others in the community and they advised they had the same if not worst experience.  I had a friend that was helping me during my equipment rental and he stated before i finished my rental that he would rent the same equipment from them once I was finished but after seeing how they did business he went with another company.  First I will start off by stating i only rented from here because i wanted to help out local business but my mind has completely changed after this experience.  When I came in to check prices for equipment I was given a rundown by the equipment employee.  When I called to confirm my equipment rental I was told when to come in to get the equipment and I informed the employee I would be renting another heavy duty equipment after I returned the 1st.  I arrived to pick up the equipment and paid for it. I was only informed later by my buddy after loading the equipment that they took out a damage deposit which is understandable.  After getting to work with equipment it was apparent that the equipment was not 100%. It made a sqealing noise and was hard to turn.  Later I needed to rent the jackhammer attachment and it was brought out. I guess it was charged to my card because I don't remember giving my card information on the phone but later saw I paid for it.  While using the attachment the metal bent slightly  and broke the bolt holding the metal on the machine, it seems like a manufacture error or the equipment isn't meant for the attachment im not sure. The damage was only cosmetic and it appeared that all was needed was a bolt and the metal to be bent back. When I contacted the equipment employee to pick up the hammer the damage was so minimal that he didn't even notice it.  I gave him the bolt and metal and told him what happened.  He advised that it happens and it was nothing.  I continued using the machine until the track came off, remember the sound I was hearing when I first started, it was the bearing and it broke in half. I called the equipment employee and let him know what happened and he advised that it was already making that noise before and it wasn't a big deal and the mechanic was called to fix it. He eventually picked up the machine and took it back to the store.  Later when I called to get my deposit back, I spoke with the equipment employee but he was acting strange and told me to give him a call tomorrow.  He wasn't acting/talking like the same nice guy I had previously talked to and did business with. He was not really talking much and trying not to reply to questions about my deposit. He informed me that I would not be getting my deposit and that he has my card on file for future payment and would use it without permission.  Later that same week I was handed over to the owner and the owner spoke a different tune.  He told me that I wasn't getting my deposit and that I possibly owed them. I advised him that I payed the damage deposit and wouldn't that cover any damages even though I told him I didn't damage anything but the metal and that whatever damage he saw was probably from the previous rentals.  He told me that I wasn't getting my deposit and wasn't polite at all about it. He talked about the paint being scratched and a few dings. I told him I didn't remember anything like that but isn't that the reason why you have insurance because people renting aren't pros normally but diyers. Anyways to make this long story shorter,  I didn't receive any deposit and he kept telling me to come in to talk and see the pictures even though I informed him I was busy working and out of town but that he could send the proof through email.  I understood that he wasn't going to email me and seemed to be threatening. He wasn't very helpful, but more argumentative than anything. He basically told me that the insurance was for them and not for the customer. The owner stated I owed them a couple thousand even though the equipment employee picked the equipment up and said everything looked fine and I should get my deposit back, only to find out all of this later. The owner seems to be super arrogant and rude and have no customer service or just not care in my opinion.  I will never buy anything from this company even though I have to drive an extra 30mins to a big company.  I've had huge company treat me better than this small mom and pop store. I know this is long but I wanted you to know my experience and let you decide if you want to do business with this company.  Thanks for reading all of this and I hope it helps you make your decision.

They have patio & walkway Stones and grilling supplies. They also have some gardening items. They…read moreare a bit limited on space. The staff are sometimes helpful, but not very knowledgeable on what items they do have. They are a "Green Egg" retailer. They do have one of some items. Mostly, many are not available and must be ordered. The grills themselves are more accessible, than their accessories. Disappointing. 2020JUL15 Masks worn, but not properly. Of no use, when improperly worn.

Is so turned off by the way they advertise a sale on a product and don't bother to stock it or have…read moreit available to buy online. I feel like it is false advertising and just bad business thinking they can trick you into the store. So disappointed and probably am done doing business with Ace.

They had what I needed, when I needed it! The guy that rang me up was very kind and friendly which…read moreI appreciated. Thank you.

Small but I love it. Everyone is always friendly when you walk in. You never have to search for…read moresomeone to help you with any thing. Someone is always nearby every where you turn. Smells good in there too!

I have ALWAYS had a really good shopping experience at Hiegels. I have never been treated badly. I…read morehave always been treated with the utmost respect and help. Shop here with confidence and find many things you'll never find at the big hardware stores.

I've relied on Hiegel's since they (and their famous water tower) were located at the corner of Oak…read moreand Harkrider where Walgreen's is now. Unlike Lowe's or Home Depot, this is a full-service hardware: customers walk up to the counter to ask for the items they need. The customer service representatives will ask questions about the job to ensure you're buying the right tools for the job, and then you follow them through the store as they pick up the items, checking to make sure you're getting the right thing. I've never had to return anything. They also have a full range of services: knife sharpening, key copies, propane exchange, carpet cleaner rental, and ice. I do wish they could extend their Saturday hours and allow their employees Sunday and Monday off...that would mean a lot to those of us who work 8-5 M-F. Also, I know the first reviewer. He has some issues.

Service is good and employees are great, but they're obviously overworked, and understaffedread more

This store is a specialty store a true hardware store I have been to the big block stores like…read moreLowe's and Homeme Depot and these places have a lot of new things but no hardware for repair or to add to something else thanks Homer's ace hardware for haveing it all