FROM LEMONS TO LEMONADE…read more From the time I purchased my soon to arrive item on December 1, 2025, my customer experience was a NIGHTMARE. (And, it confounded me because I have previously spent big bucks as an established customer and that this purchase was a high dollar product.) From misinformation on the website about the product being in stock (when it was not), to lies and false promises from the call center agents (the first 2x I called about my order) and then being told that employees of a sister-store (that actually had the item) would NOT communicate nor comply with a co-worker's request for help/information (which I found to be incomprehensible and totally shocking and unacceptable), it was frustrating, upsetting and nerve-racking because the clock was ticking to earn a Rebate from the manufacturer for the product by Dec. 31, 2025. And until about, the 15th, when I finally reached call center rep "Kevin" who kept his WORD and got me in touch with Isaac B., the Assistant Manager for Customer Service, who turned out to be my savior and the man who turn my disaster of a transaction from lemons to lemonade !! So, to sum up KUDOS to Isaac B. (who became my Santa Claus) and commendations to Kevin & Andy (in Billing) and honorable mention to Amanda the last call center rep who listened and followed-through. As a side bar, this gift to myself is sort of a Bucket List item to remotely bring a little happiness to myself due to the 39 year loss of my 2 children, who were kidnapped in 1987 and who have NEVER been found. (SEE: the links below.) So THANK YOU for a great man like Isaac and those members of his team who truly understand the concept of Customer Service and how it can impact not only a customer but also another human being. Video released by the National Center for Missing & Exploited Children: https://vimeo.com/200845229/ecf875f266 Here is a News 4 San Antonio video & full length article: https://news4sanantonio.com/news/trouble-shooters/father-offers-support-in-lina-khil-case-as-he-searches-for-his-own-missing-children-zaharias-christopher-lisa-mae-abducted Links for "Unsolved Mysteries" TV Show segment: https://youtu.be/Ha2m6njpDMI https://unsolved.com/album/help-find-the-zaharias-children/

Terrible service, waited for over an hour for representative to help. The only attendant working at…read morethe time said he was busy helping another customer only to see that they weren't actually helping a customer but asking them about what hobbies they liked. when the attendant was finally done then they ask what they could help with only to inform me after waiting an hour that they couldn't help me because they stopped selling firearms at that time

if you are going to the gun counter and dealing with an old woman named "melissa" or marissa" WALK…read moreAWAY. I went in with my spouse to purchase a firearm, and she was unfortunately the person we had to deal with. My spouse was asked for her ID and the old lady asked "is everything correct?" which the address was not because we had just moved. instead of politely informing us that she could not complete the purchase because of that, she rudely just said "i can't sell you a firearm, you need to get a new ID and it can't be a paper ID it needs to be the physical card" in a very rude tone. mind you i had to wait almost 10 minutes for her to eventually make her way up to the counter (there was no one in the store) she slammed her keys down and instantly had an attitude. Overall an unfortunate experience, i would suggest to shop elsewhere if she is working.

This is the worst run retail operation I have ever seen. Your expectations are probably pretty low…read moreas you enter the dingy, dilapidated storefront, but it just gets worse. There's no help to be found anywhere. They are always paging people to help out, but nobody shows up. Really sad since they have so much inventory - they make it hard for you to actually buy it. I blame the store manager for the mess. If you encounter her, you'll know. She's a real grump and it reflects on her team. The cashiers are constantly yelling at customers rather than listening. And forget about the "price match" policy. This Dunham Sports location doesn't participate in the price match policy.

These guys have been really helpful and have shown me things I didn't even know where out there!…read more Thanks!!

I took my grandson's to FishTech today to get them their first rod and reel combos. This place is…read moreawesome, I hope I can get them hooked (not literally) on fishing.

Offshore contacted Eddyline and changed their order with them so I could have two matching colored…read morekayaks, a Caribbean 12 FS and a Caribbean 14 FS, and delivered them to my home in Noblesville Indiana. My local Eddyline retailer was unable/unwilling to do the same. Great communication and pleasant demeanor. Highly recommend Offshore in Lake Bluff.

We spoke with Sam from Offshore, regarding repairs to our Zodiac boat…read more After much discussion with Sam his integrity became apparent in that his honest opinion was that spending additional money to repair this boat would not be worth while. He is to be commended for his honesty in appraising the return value for the expenditure for the need repairs. He took the time to honestly evaluate our Zodiac boat rather than turn just a "quick profit". We honestly would not have know the difference. He runs his business in a forthright manner to be commended in this day and age the "Quick Profit". Thank You M. Jens

It was a rough night for the man at the service desk. After about 5 attempts he completed my…read morespecial order. It was fine though and I wasn't in a hurry. He was clearly having a rough day but it happens! Special order will arrive in 3 days and I am excited to see it! Pricing is comparable but stock is limited as there's soooo many options for camping equipment! They have a membership deal which is attractive but I don't think it would make sense for me at this time.

Wanted to return items purchased on the web site. Brought into the store and was only given the…read moreoption of a gift card. Per their website and customer service number, should have been offered the option of them taking items, sending to their warehouse, and issuing a check. The employee who handled us, Bob, was very condescending and became agitated, to the point of the other employee on scene telling him "Bob, stop it!" . Not a good person to be the face of the company. It's too bad, we have several family members looking for RV's, definitely not sending them to Camping World.

Excellent customer service. Patient, knowledgeable, and kind. Picked up a little hatchet and some…read moreexcellently priced sale items. Love this store

Had a great time kayaking on lake Monona. It was super easy…read moreto book & pay online. They sanitized the paddles and life vests and everything & it's easy to socially distance on the lake. Will definitely be renting from them again!

I've had a hard time trying to frame this. I'll try this…read more I had to listen to a performative dood talk emanating from the floor worker to a customer about chain lubricant that went on and on and on and on and on and on and on and on and on and on and on. And on an on an on an on and on. And on and on and on and on and on and on and on and on and on and on. And on and on and on and on and on an on and on and on and on and on. It was a long time. I waited. And I waited some more. I did some serious waiting five feet away in a red sweater. No acknowledgment. No letting me know it might be a while. But that would've likely stopped the upselling I started to see. So I turned me and my bike around and left. It's hard for me to be on my feet that long. That's why I bike. Dood has a right to be into his subject matter. Usually shops want you to feel comfortable and respected as somewhat of a priority, even if you aren't being directly pitched at the moment... it just was not a good vibe. All doods working there when I was in. Way heavy on the dood vibe. Captive audience syndrome. Sigh. Dood has to do what a dood does. I avoid places like this. Going to the bike collective in Rogers Park instead next time.

Tailwind has been my family's go-to bike shop for six or more years. Some years I find myself…read moreshipping them a new bike to build for a kid's upcoming birthday. Other years we've adopted a used bike that needs some TLC. This week they are working on upgrades to my kids' road bikes to make them better suited to racing on the velodrome in Northbrook. As always, the guy who helped us (Kyle) was knowledgeable about the options and had good advice about how to proceed. I knew that would be the case and knew that the shop is always fair about labor costs, which is why I brought the bikes back from Northbrook to have the work done. Long story short, this place is great, and you won't regret giving it your business.