great service. Staff was very friendly and I recommend to anyone who lives in the area they have a…read morewide va of options to cho from

Friendly staff, and the best ejuice selection and prices ive found in town. you can usually get a…read more50ml bottle for $10-$12!

This business now goes by Tobacco Store. This review is based exclusively for their employee Pam…read more Pam is such a gem. I came to her with an unusual issue. She took the time to understand the issue and offered several ways to help me solve the issue. Any business wanting to excel in customer service will cherish employees like Pam who will promote your business and build company loyalty through exceptional service. Thank you, Pam! And congratulations on a job well done!

The staff are kind and knowledgeable. They take the time to get to know you and remember what you…read moreusually come by for. Decent prices, lots of selection, and again great people. In response to the previous comment, that person should know, at any store when you buy something discounted you cannot return it. This isn't their problem, it's yours!! Haha

I was in there on 9/1/21 and was about to buy a discount vape, and was told that even if they are…read morefound to be detective even before I leave the store no refund would be given. I would just loose my money. She rudely me she has worked retail and that they can do that. Well, I have bought vapes before, but I won't be back there. They have just lost about 150.00 A month in sales.

I wish this place was better, its location is convenient, and the employees seem friendly, but if…read moreyou have issues, they drop the ball. I bought a vape mod from them in October, and had issues with the mod within a few weeks, when I went in and asked if they could help, they said it was too long to do anything about, and i'd have to go through the manufacturer. Initially I thought, okay fine, I can understand it being too long. That should've been my hint. Now Sunday I bought a new mod kit from them this weekend, spent nearly $200, and in less than 24 hours went back because the tank on the mod was leaking like crazy, and spitting hot juice (not vapor) into my mouth. The employee was helpful and tried to mess with the tank to get it better, which it appeared to be, till I went home and started vaping for a bit, and once it got warm, it started leaking again. The issue comes down to their return policy. Even when I came back within 24 hours of purchasing, they told me they couldn't do anything about it, because the mod was used. How am I supposed to know that you sold me garbage without using it? Especially frustrating when they didn't have the mod I was looking for, and this was the mod they specifically recommended in place of it. On top of this, after the shop was unwilling to help me, I looked online to see if anyone had similar issues with this mod, and apparently the mod I purchased, at the recommendation of the shop, is KNOWN TO START ON FIRE! So not only did they sell a product i'm unhappy with, that they will not stand behind, but they knowingly sold an unsafe product. Apparently I need to find a new vape shop that stands behind the products they sell, and not just sells a product for 2x markup and then leaves you high and dry.

I've been going here for my CBD cigarettes and my first time there, the gentleman was very informed…read morein the best ones I could get and I loved them ever since. I've tried other tobacco places but Rapids carries my favorite brand. 2 times out of 3 the employees are pretty nice.

I came in to get 2 ohm coils. The Lady hands me 4 ohm and I…read moretell her no they'll be too big. She looks at mine and compares it to the 4 ohm. She says no it's the same. So I buy them. Of course they're too big. I'm out $20 bucks