This is my first yelp review, and it's an important one. First, Jarrod and Kathy are some of the…read morenicest, most straightforward people you'll ever meet. They are not 'pushy' at all; they are knowledgeable, and truly care about their customers and trying to figure out how to make your purchase/experience a positive one. I first went to them in early September 2015 by referral from a friend -- I made my first vape purchase, but held onto it for another 10 days because I wanted to finish the carton I had just purchased and make the commitment to leave cigarettes a real one. I have never attempted to quit in my life, and I always said that I would by this age, then this age, and so on. Ultimately, the only thing I could commit to (to myself) is that when I decided to stop, that would be it. I had my last cigarette on 9/11/15 and I have never gone back. Not even a puff. And I credit some of that to Jerrod and Kathy's helpfulness, encouragement, and customer-centered approach that helped me to find something I liked and was able to stick with.
Fast forward 1 year, and just before my anniversary date, I invested in a new mod (one that was much more complicated than my first). Shortly after that day, I began to use the system and was overwhelmed by the increase in complexity/options I didn't understand. But, I played around enough to where I thought it was 'okay.' Then, I tried a particular juice and HATED it so much I had to dump it. After admitting to myself that I may not have a clue what I'm doing, I decided I had to go back to the store to find out why I wasn't liking the experience at all. As a result, I made it to the store a little before 'closing' on a Saturday night. Except that they had changed their closing hours and I was over an hour past that. However, since Jerrod was there, he welcomed me in and spent a long time (especially considering they had been closed for over an hour) discussing my issues and options with me.
It is truly rare to find people like Kathy and Jerrod, who wholeheartedly care about their customers and their business. With the new regulations, I really worry about places like this one losing out, and eventually folding all together. You just don't get service or an experience like this in the places that can afford to play the game with the Feds. If we lose Hugh G Vapes (and others like it), I guarantee utilizing a vape to quit smoking cigarettes will not be nearly as effective.
P.S., I drive from the East Side to Mequon to buy every single thing I use for vaping. That's certainly not because Hugh G. is the closest, or most convenient option.
