I had been searching for a company to drain my septic for some time now. My family had used Johnson Environmental Services for many years so of course the company was on the top of my list. However I looked at the reviews and was shocked that all were 1-star reviews about how they were treated when they called and about the people who came to drain the septic. And then there were only 4 reviews. Needless to say, I moved on to another company. Although that company had many reviews with 5-stars, when I called I was basically chastised for being on septic and questioned how that was possible because everyone in my area was required to be hooked to sewer. After some discussion I was told that since I called after a holiday, someone would call me back on Friday. No one did. And because I do not chase any person or company to give my money to, that 5-star review company was scratched off the list. I then decided, to call Johnson, because I just discovered 5-stars mean nothing. So maybe 1-stars don't either.
I called yesterday and was connected with Dionne. What a surprise! I didn't get a rude person on the phone as indicated in the other reviews. She was professional and had a wonderful spirit. I explained to Dionne what I needed, she asked me a few questions and said she could have someone come out the next day; between 9-2. Ughhh the dreaded "time block". But hey it could have been between 10 am-12 midnight; I was just happy it was finally getting done. I told Dionne about how reluctant I was to call because of the reviews on Yelp and she was very concerned as she stated it puts a bad reflection on the company. I told her that I'm glad that I took the chance and called. We ended the call, but less than 10 minutes later she called back and said that she had moved me to be the first appointment. Well yipee-ki-yay!
Mr. Alex and Mr. Gregory arrived at 9:00 and got right to work. Did I mention that it had need a VERY long time since I had my septic drained? Well, Mr. Alex is "THE MAN"! He knows his stuff! And Mr. Gregory was very nice in explaining to me what was happening. They probably thought I was crazy as I was videoing and taking pictures; like who takes pics of a overflowing septic being drained? (You have to know my family...we share every moment to laugh at, even a $*** hole) LOL.
Overall, I am very pleased with the customer service on the phone with Dionne and on site with Mr. Alex and Mr. Gregory. I told them all that I will never have to see them again because I will be hooked up to sewer, but I'm SOOOO glad that I decided to give Johnson Environmental Services a chance. And yes, usually 1-stars and 5-stars are indicative of what type of service you will receive, but sometimes it's quite the opposite and you'll end up pleasantly surprised as I was.
THANK YOU! Dionne, Mr. Alex, and Mr. Gregory! :) read more