Prompt professional service, impressed with electrical knowledge and ability to community options…read moreand estimated costs. Always pleased with their service! Special thanks to Eric Robeck and Austin

Love these guys. They've installed all my sonos speakers, IT rack, repositioned my modem and other…read moretech, installed security, planned out speakers for new home builds. They got their shit together. Use them!

Had a middle of the night heat emergency at on of my rental properties and superior was amazing!!!!…read moreKyle was great. Thanks for the top notch service!!!!

I'm writing this review as a strong warning--do not hire Superior Heating & Air under any…read morecircumstances. We had worked with Superior for years without issues under the old ownership. But under new management, the company has completely fallen apart. We hired them to handle HVAC, plumbing, and electrical work for our basement finish, and the experience was an absolute nightmare. Here are just a few examples: 1. Multiple Failed Electrical Inspections Superior failed their electrical inspection twice. After the second failure, they tried to claim it "wasn't in the scope of their work" to correct the violations--thankfully, the electric inspector disagreed. 2. No Hot Water for an Entire Weekend During a Friday afternoon electrical job, they cut power to our water heater and left without checking their work. We had no hot water for the entire winter weekend. Best part - zero apologies. 3. Lazy, Substandard Workmanship We paid them to move a toilet rough-in. They poured the concrete back unevenly, leaving us unable to lay flooring without additional work. When I asked them to fix it, their response was: "We're not flooring guys--we don't have to lay cement flat." 4. Shower Door Bait-and-Switch They agreed to install our shower door and confirmed the model I texted them in December. Then in April, after the return window had closed, they backed out--refusing to install it and refusing to credit us for the work we had to outsource. 5. Lighting Errors and Surprise Charges At the start of the project, I showed the electrician exactly where I wanted lighting--he raised no concerns. During an electric inspection, we found that seven requested lights were never installed. When I raised the issue, Chris gave me a hand-drawn floor plan I'd never seen before, which didn't even match our actual basement layout, and claimed that's what the quote was based on. Then they billed us over $1,000 for the "extra" lights. When I pushed back, Chris shrugged it off with: "Well, someone should have shown this to you." 6. Suspicious, Incentivized Reviews Since the ownership change, Superior has been offering $25 gift cards in exchange for 5-star reviews. This should be a red flag if nothing else--trustworthy companies don't need to buy praise. And sadly, these are just the highlights. There were many more problems I didn't bother listing. Bottom line: this company is incompetent, dishonest, and completely unaccountable. Save yourself the stress--stay far away.

Was able to get next day service swapping out a lock and the work itself took less than a half…read morehour. They are very responsive and happy with work they provided.

Very happy with the prompt, friendly service. For three key locks changed, one dead bolt added and…read more6 keys cut was $209. Showed up on time and cleaned up the mess. After calling a competitor, My Lock Doc, I was so disgusted by the hang ups when trying to setup an appt., trying to speak with a call center in Chicago (which sounds like I was talking in a barrel) and their guy was 1 1/2 hours late to the agreed appt I cancelled with them and I called Russell's. Boy am I glad !! My husband and I were very, very pleased!!!

I had Pat come out and give us a quote. He's great to work with! Communication was awesome. The…read moreservice we requested and we got a fair price. We will be using them again in the future. HIGHLY RECOMMENDED!

Outstanding job on putting recess lights in my older home…read more Very professional results and service! Happy Customer, Denise

Connected with Metro Lakes Electric on Tuesday for an odd list of Electrical work to be done at our…read morehome, including fixing the terrible wiring job from the person who finished our basement. He came out on Thursday and completed my entire list of 7 things within 1.5 hours. Wow! Amazing- I've been waiting patiently for 10 years for my dad to get around yo doing this for me... should have called Metro Lakes 10 years ago!

Kris and Jason worked on our guesthouse and now our home and they do awesome work for a reasonable…read moreprice. I recommend them for all your electrical work!