my son was doing his sick sister a favor trying to sell her car. he talked to a salesmen named…read moreBrody. he explained the situation an the price she had to have. he also explained it was a 21/2 hour drive and if he could not get close to $8000 we would not make the drive . he said worse case he would have nock $400 off for tiers . long story short the pice of dirt offered $5000 . thinking we were desperate and drove 21/2 hours we would sell. my son talked to Brody this morning and told him I was concerned he was going to low ball use once we got there. that exactly what he did . both me and my son wasted 51/2 hours and $80 dollars worth of gas because this unethical pice of dirt thought he could profit off my sick daughter. karma is something he will learn about don't deal with preferred auto advantage in grand haven mi.

Broken Promise to customer The dealer did not keep their…read morepromise and it cost me $384. I was promised a spare key when I purchased my vehicle. The first salesperson was fired before I could complete my transaction. I was then referred to the Used Car Sales Manager Brian Speck who has been very nice through phone and email conversations but has repeatedly misled me and failed to resolve my issue. I ended up buying a spare key under the promise that the dealer would reimburse me. It has been 4 months now and no resolution.

‼‼DEALERSHIP FRAUD !!!!!! ‼‼ Bought a 2023 Honda Accord from…read morethem 83 days ago they gladly took my money but in return have not provided my bank or myself with title or no true explanation to why this is happening (besides rambling on on voicemail to why this is not benefiting them and giving me excuse after excuse) oh and my bad I decided to use my own bank for financing instead of their financing companies. I have lost wages due to this, have had to get rides for work and for my kids appointments . I haven't been able to drive my car since March 9,2026 because my dealership plate has expired. Andrew and Andre both assured me that it's okay to drive with expired plates. Andrew have your spent your commission from the sell of the car I purchased? The "office manager" Katie Brown has also not returned any of my phone calls. Good job running your business. ‍

Staff are very friendly. But their repair prices are pretty extreme. Recently, went in for repairs,…read moreand they swapped out a battery cable as part of the requested repairs, which reset my center console. Now my center console is stuck frozen on one screen, and they insist on charging me for any repairs to it. I would not recommend going here unless you have no other choice. Don't know how the sales side looks.

I went to Tony's office one day at the beginning of the year telling him that I'm graduating from…read morecollege soon and was wondering if he could help me find a reliable car. I gave him a list of choices within my price range, style and make. He went out of his way and found my dream car. On top of that Tony also had it ready for me at the time of graduation. He made sure the car was clean, waxed, full tank and cute little helpful gadgets along with the purchase. I suggest Mabrito Motors for everyone! Plus, when purchasing from him you're helping a local business!

If anyone needs a good used car or van this is the place to go. Tony Mabrito is friendly,…read moreprofessional, and gives the used car salesman image a whole different look. He has clean and dependable vehicles. We bought a van from him and he not only was pleasant to work with but threw in extras. Like a yard stick, snow brush, letter opener, flashlight, and gift certificate to Bob Evans!!

Purchased 2026 Rav 4, sales experience was very good and on time. Also perform service on my other…read moreToyota which is also very good

Terrible buying experience at My Auto Imports. I bought a used Jeep that they claimed had a clean…read moremulti-point inspection. Within a week, the engine started ticking, and a mechanic told me it likely needed new rockers and valves. After initially ignoring me, the manager finally told me to bring it in and that they would "take care of it." They kept my Jeep for over a week, I spent almost $500 on a rental, and then they told me there was nothing they could do--completely going back on their word. They wasted my time and money, and I can't trust anything they say. Always get a used car independently inspected, and don't rely on the dealership's promises.