On time arrival (with a text and call to alert), really quick response to unexpected problem - much…read moreappreciated. Ended up with replacing garage door opener, which went quite smoothly. Service tech, Ryan, was personable, tidy, and quick. Only frustration is now needing 2 remotes, as gate and door are different manufacturers - though Ryan was able to help us set up the remote that was available in our cars. That was above & beyond, and really appreciated!

Service requested, quality, value, prompt arrival, professionalism, and overall customer service…read more Ryan was great! Would recommend and use their service again!

Great customer service. Perfect installation works as expected. Definitely would recommend these…read moreguys!

Eric and S&S came highly recommended by another local contractor. Our project was to convert an…read moreattached "garage" back into a garage with actual doors after the previous owners did a shoddy job removing them and covering it with siding. Eric was easy to communicate with, very friendly, kind, showed up on time, worked quickly, did quality work, and left everything clean and tidy. He transformed the look of our home all in a matter of hours and I will definitely recommend him to other folks in the area!

Quoted me to program and cut my Toyota key fob. Once my truck started, he then tried to charge me…read moreextra for the keyless entry feature, taking advantage of my situation. Shady business.

Paid $380 for a key fob that died within 4 days! Got locked…read moreout my car, can't start it and all I'm being told is go to auto store for batteries. When I pay for a key I'm expecting it to work properly. Don't waste your time! Call another company! Money wasted on Ubers to and from auto store as well as the price of batteries- terrible customer service

This is a tough review to write because I think Zach, owner of Family Man Handyman, is more than…read morecapable of doing beautiful work and he is good with communication. However, my overall experience (including cost) have prevented me from hiring him again or recommending Family Man to others. I contacted this company to install a gliding garbage/recycling drawer behind a lower kitchen cabinet. In our new home, there isn't a pantry or really a good spot to put garbage, and I didn't want it out in the open! In addition, there were smaller jobs/odds and ends I wanted the handy man to look at IF he had time after installing the garbage drawer. In communication with Zach and on his recommendations, I purchased a glider system, appropriate garbage and recycling cans, and specific drawer handle from Home Depot prior to the appointment. Zach sent a fellow employee, Tom, which is where it started going wrong. Even with pictures and videos provided, Tom did not set up what we requested. Instead Tom apparently LEFT the house to go to the hardware store for some period of time to buy a completely separate system without asking me - he had my phone number and had been texting - and installed it without the drawer handle or any of the items I purchased! (Why am I charged time for him to go to the store?) Then, he did some of the smaller items on the list to mediocre results. For example the garage door that was stuck? Still stuck! Etc. I emailed Zach my disappointment and that Tom didn't accomplish what we asked at all. Zach then set up a time to come out himself and basically created my vision perfectly. Pictures included. To this day we LOVE our system - he even made the drawer "soft close". It's exactly what I had in mind. He also adjusted the invoice to fairly reflect 2 hours of Tom's time plus his day in our home. The final issue is the cost. In my mind, a "handy man" shouldn't cost an arm and a leg.. for a sliding garbage can behind a kitchen cabinet, it cost us $500 plus materials. It also irks me that we pay $75 for commute when his business is designed to come TO your home, and we live 15 minutes from Family Man. When Comcast comes out, do they charge you for commute? When we hired roofers from Tacoma, for example - a farther distance - they did not charge us $75 for the time it took to travel to our home. Zach is great at what he does - hence the 3 star review, you could still get exactly what you want - but quite honestly I'm not sure the people he's working with or the cost of services makes Family Man worth it. I wish I would have read a review such as this before spending $500.

Remember when a "handyman" service was the cheaper way to get a small project done? Not if you hire…read morethese guys. I opted not to hire them after I received a $2,100 estimate to replace a single 15"x2.5" floorboard, caulk around a single window, and examine a rattling attic fan. I hired someone else to replace the floorboard for $250. The prices begin to make "sense" when you receive their fee schedule: $75 just to give an estimate (Don't worry though - if you hire them you can put it toward paying one of their many other fees!) $50-$100 "trip fee" per day that they do work $75-$250/hour per employee per hour There's a 25% markup for materials - even if YOU provide the materials! Of course, since they don't provide a line-item breakdown on their estimate, I have no idea how these exorbitant fees even got to $2,100 for what should have been no more than 5-7 hours of work. Please learn from my mistake and don't bother asking this company for an estimate unless you plan to wildly overpay for a project. Update: I added a star because they refunded my $75 ($81 after tax!) without my asking, after I responded to their bid with an email expressing my displeasure.

Sherman saved me when I locked my broken FOB key in my car. Not only did they open my car up but…read morethey were able to program a new key fob for my Mitsubishi! They are the only place in town that can provide key fobs for most vehicles and reprogram them!! Charge was reasonable too! Same day service too and they are so knowledgeable and so nice! Call them first! I am so happy I did!

Sherman security lock was polite and friendly when my daughter locked herself out of her car. they…read moregave me a reasonable timeframe and price. If I ever refer anybody for a lock out experience it will only be Sherman!!!!

I received an estimate of $3,500 to repair our garage opener, who said we needed a new system…read more A technician from a different company came the next day, moved some items blocking the sensors, and everything works.

We just had our garage door springs and drums replaced by Thurston Garage Door Repair & Services…read more $950 for parts and $250 for labor. This is far more than we read it would cost online. They had us write our check out to ASB Group. The emailed receipt gives a company name of Garage and Gate. None of the phone numbers match. We aren't sure if we have been ripped off, and hope the warrantee is legit. We called and confirmed with Hector, so are hoping for the best.

Our service technician, Rob was dispatched quickly to help us when our heater kept blowing fuses…read more He inspected the indoor and outdoor components and discovered a shorted wire in the outside unit. It was bumped up against a copper wire and literally melting. He quickly repaired that, explaining as he went along. Discovered some other glitches and needed to come back a second time, in 2 days with an ordered part that he replaced. Now the heater is working correctly and that was well worth the money. I liked the office staff and their excellent communication skills. Highly recommend their service.

Great service and friendly staff. I've been using them since 2006. They have my trust.read more

We started hearing rats or squirrels in attic, could not find where they were getting in. Got…read moreestimates from two other exterminator services who wanted to get us on a contract and keep setting poison boxes forever. My wife found Jack who was up on the roof right away, found the spot the rats were getting in, gave us a full itemized list of recommendations (some of which we ended up doing ourselves like trimming shrubs, some of which we had him do), secured that corner of the roof with flashing and did a couple other things, and said let's see if we keep hearing rats. We did keep hearing rats, so Jack returns and finds one more place where rats were coming in and secures that location. Both places he placed a one way exit door so they could get out but not back in, and placed traps where we heard them. I was really impressed by Jack's knowledge of animals and construction, his philosophy to secure the house and get the pests out of the house because you can never get them out of the area, rather than just keeping poisoning them, He also has a great can-do attitude. I'm hoping not to have to use his services again, but if I ever have a pest problem I'll call him right away. Oh yeah, his prices were very reasonable too, less than the other quotes I got plus his was a one time deal rather than ongoing expense forever.

My neighbor paid for these guys services. The technician was outside making loud noises such as…read moredrilling, slamming ladders around and (Whistling the same tune over and over again.) all before 8am. The thing that pissed me off was the "locker room talk". Talking about "getting some last night". Talking about their "situationships". It was a hot night last night so all our windows are open. So this is how we were woken up this morning. Don't know if the service is good. But that guy was a douche. We live in an apartment complex and there were more than just our windows open. Hopefully in the future he conducts himself with respect and represents the company better.