We hired this transportation service to provide shuttle transportation for our family during a…read morefuneral. We expected professionalism, compassion, and respect during an extremely difficult time. Unfortunately, our experience was the opposite.
While family members and children were inside the funeral home saying their final goodbyes to their deceased mother, the owner and driver entered the funeral home to confront the daughter about rules regarding food and car seats. These rules had already been communicated to us, and we had already agreed to follow them. The timing and approach were extremely inappropriate given the circumstances.
After leaving the funeral home, the owner again confronted our family about the same rules. We calmly explained that we understood the expectations and were willing to comply, but asked for some empathy given that we were walking out of a funeral and preparing to go to the church. Instead of de-escalating, the situation continued to escalate.
As we were loading car seats, the owner physically pushed a four-year-old child out of the way in order to get to her vehicle door and close it, despite the car seats already having been removed. Multiple members of our group attempted to calm the situation so we could simply proceed to the church, but she continued escalating the interaction.
The owner then called the police and claimed she had been assaulted. Officers arrived, assessed the situation, and determined that her allegations were unfounded. Because of this incident, the transportation service we had arranged and prepaid for was not provided. Our family was forced to drive our own vehicles behind the hearse to the church and cemetery. Many people were unprepared for this sudden change, had limited fuel, and were left scrambling during an already emotional day.
During the incident, the owner stated that she had undergone brain surgery approximately three weeks earlier and suggested this contributed to her behavior. We cannot comment on her medical condition, but this statement, combined with what occurred, was concerning. Additionally, during a very short drive to retrieve the children's car seats, we personally witnessed the driver drive directly into oncoming traffic, creating a near-collision where another vehicle almost struck the van. This was alarming and raised serious concerns about safety.
After the incident, the company posted photos of our family on Facebook along with additional claims about what occurred. The posts included photos of crumbs left behind from children's car seats, which were presented as an issue. Considering the passengers included toddlers and the transportation service was never completed, we found these posts to be unnecessary and unprofessional, especially involving a grieving family.
We paid for this service in advance and have not received a refund despite not receiving the transportation we paid for.
We understand businesses have rules and expectations, and our family was willing to follow them. The issue was not the rules themselves, but the lack of professionalism, compassion, and appropriate communication during a funeral. Based on our experience, we cannot recommend this service.
