If I could leave less than 1 star I would. The sales lady is money hungry and doesn't want to do…read moreher job and she puts HER issues on her customers rather than taking responsibility for her work.

The service department of this dealership is a sham. They had my 2024 F150 Hybrid for 2 weeks and…read moredid nothing. They lied to my face about it as well. I dropped off the truck with 18000 miles on it because it totally shut down will driving. I was told by this service dept that only one tech knew how to work on this type of truck. However, each time I tried to talk with him they would tell me he was "out to lunch". I got FMC involved and they told them the same thing when they asked to talk to the tech working on my truch - "he is out to lunch". The caseworker at FMC advised me to seek out another service department and thankfully I was able to get it to one and they went to work the very same day I delivered it. Vance Ford Service Department continually lied about the issues with my truck as well as when I did go to look in on it had it parked unlocked on their back parking lot. They couldn't even find the key when I asked for it. I have never had such chaotic service from a dealership in all my life. This department works on deception and come to find out they are extremely incompetent. The person I was stuck with was Scot and he continually manipulated and lied about the status of my truck. Had I not got FMC involved my truck would still be sitting on their back lot. I drive Ford Trucks. Needless to say I will never be back at Vance Ford in Guthrie nor any other dealership that bears that name. Beware of this dealership my friend!

Overpriced and crappy service. Tried to charge $80 dollars for an air filter change. I bought one…read morefor $15 bucks did it myself in under 5 minutes. I had a leak in my moonroof. I had to take it to them 3 times just for them to fix it properly. Every time I take my car to them. Shortly thereafter I have another automotive problem that requires me to go back. I just wouldn't if I were you.

Just received a scam ad that told me I won $1,000 only to find that the number to call gave you no…read morefurther information. I called the dealership directly and they said I would win "something" just very likely not the $1,000 promised in the ad. It was sort of like a scratch off card and my card was what I thought a winner. Just a scam. I will never do business with a company like this. Ever.

I have purchased three cars through Newby-Vance Mobility. I highly recommend Marcus for an…read moreaccessible vehicle. Marcus is great, friendly and more than fair guy. I drive ~ 22 miles for service including oil changes. Service has always been excellent when bringing my vehicle to Guthrie. Jeff, service department mgr, has a lot of irons in the fire each day and I don't know how he keeps up with all the cars (customers) needs. Jeff does an excellent job and I know that the service will go smoothly while he is there. (You won't find this review on google or facebook - they suk)

Call to schedule an appointment for an oil change an get the run around. I actually talked to a…read moreperson and got sent back to an automated system. I can go somewhere else and get better service then that!!!! Thanks John Vance!