I have purchased three cars through Newby-Vance Mobility. I highly recommend Marcus for an accessible vehicle. Marcus is great, friendly and more than fair guy. I drive ~ 22 miles for service including oil changes. Service has always been excellent when bringing my vehicle to Guthrie. Jeff, service department mgr, has a lot of irons in the fire each day and I don't know how he keeps up with all the cars (customers) needs. Jeff does an excellent job and I know that the service will go smoothly while he is there. (You won't find this review on google or facebook - they suk) read more

Call to schedule an appointment for an oil change an get the run around. I actually talked to a person and got sent back to an automated system. I can go somewhere else and get better service then that!!!! Thanks John Vance! read more

I bought my 2018 Ram 1500 from John Vance in 2018. I have had all services done by the service department. The service department has been mediocre from the start, the only reason why I use them is for the life time Drivetrain warranty. Last week took my pickup in for an oil change and tire rotation. The service advisor came to me with a list of things that were due. One of them is a transmission flush at the cost of $268, I told him would back next week to have it done. Today I came in to get the flush done, when it came time to pay the bill it was over $400. I'm glad I got a copy for estimate and only paid $250. I'm looking for another shop even if it means going to OKC. read more

We took our vehicle to the service department and can not say enough great things about our experience. Gabe & Nick Cohlmia are the guys to work with. Nick has a reputation as one of the best service techs around. They kept me updated. Fast turnaround time. It was worth the drive from Shawnee and will do it in the future. read more

How much does John Vance pay for good reviews? Product Knowledge: F I had to figure out how amazing the 2019 RAM is all on my own because neither sales person could answer my questions. Luck for them that truck can sell itself. Customer Service: F Waited for literal hours to sign papers for the vehicle. Plenty of people standing around, only to be told that my NEW $70k wouldn't be detailed even though it sat there for 3 hours. I left my truck with them for 4 hours to get detailed on another day only to have them tell me that it would need to stay overnight. Meanwhile...guess who had to scrape stickers off the windshield and wheels and peel plastic off the chrome....definitely no one at John Vance! Customer Satisfaction: F After 4 weeks of back and forth on a small plastic snap grommet on the floor mat that was missing when I laid them out, I was finally told that they can't do anything for me because it would have had to be replaced before the truck left the lot. So them not detailing my truck and laying out the floor mats that were smashed under the back seat is MY PROBLEM?? It's not like I bought some old used POS of the lot! IT"S A BRAND NEW 2019 RAM! Mind you, I got home at 9:30 PM, installed the floor mats myself, noticed the missing grommet, and called my salesman the next day! Parts Department: F Don't expect them to answer the phone even if your salesperson tells you that they have talked to them and they are waiting for your call. Don't expect them to call you back if you leave a message either. THEY DON"T WANT YOUR MONEY NOR YOUR BUSINESS! Customer Care: F You will get plenty of emails from a lady named Julie Peterson, complete with a title, and phone number. The email is asking if you would like more information on your truck or any of the additional products. I called the office and asked for Julie in hopes of getting in touch with the parts department, and was treated like I was stupid for asking for her because Julie is just a computer response. Nice guys...great job. Sales Team: F I was told by both the salesperson and sales manager that there are issues with communication at John Vance, but they would personally take care of me. Don't wait for the phone to ring anytime soon as they take care of your issues. Lifetime Warranty Confidence: F They say that they are providing a no-cost lifetime powertrain warranty...uh-huh...I can't even get a missing snap grommet on a floor mat valued at $1.50 replaced....how can I trust that they will take care of any powertrain issues!? Do yourself a favor....BUY A 2019 DODGE RAM...IT IS TRULY AN AMAZING TRUCK! JUST DON'T GO TO GUTHRIE TO FIND ONE! YOU AREN'T WORTH THEIR TIME! read more

I have not bought a car from John Vance. But I have taken my Durango there for a recall and some damage I did when I hit a pot hole. They have been great! They called me before they ordered any parts, told me up front what the price would be with the labor included and did it all while talking to my insurance company. I could not praise them enough. read more