Bought a new truck from Carl MCDOWELL. They were great. I was financing with my own bank , so they…read moresent me paperwork to e-sign. When I came back , truck was cleaned and gassed up and I was in and out in 5 minutes. Great experience

I had been working with this dealership for nearly a week on a Mach-E they had in stock. I was…read morehonestly surprised to see an EV available at a rural dealership. In my past experience shopping for EVs, many salespeople don't seem particularly motivated to sell them, and follow-up can be minimal. I've also found that buyers often know more about the vehicle than the salesperson. One salesperson at a different dealership even told me they receive very little EV training. Unfortunately, that pattern continued here. I had originally messaged to come do a test drive and stated I would not be purchasing the vehicle that day. John G, for some reason was under the impression that I was purchasing that day. I explained to him that I needed to do more research on this vehicle before I would consider purchasing it. Trying to get information from John G felt like pulling teeth. The only times it felt he was quick to respond was when it came to money. I requested detailed information about the vehicle that wasn't listed online. The only documentation I received was a service sheet from 12/25 when the dealership inspected the car for general issues. There was no information about the battery, which is a major component of any EV. After receiving the out the door price, I counted. John replied, "We do not negotiate on internet pricing." The vehicle was already well below market value so I knew it would be tough to get the price lower. A few days later I noticed the price dropped on the website so I asked for update numbers and John G provided those. I told John I would be there Thursday morning to purchase the car. I asked if I could leave a deposit to hold it--again, no response. While reviewing the original Arizona listing, I noticed the car already had tinted windows and floor mats. However, the pricing sheet I received included an additional $549 for those items. I messaged John to ask that those charges be removed since the dealership had not added them. I did not receive a response. In hindsight, I probably should have walked away due to the lack of communication. The night before pickup, I called to confirm the car was still available, as I live about 45 minutes away. I was told it was on the lot. I messaged John to confirm I'd be there at 8 a.m. Thursday. I do take responsibility for leaving my house late. At approximately 8:10 a.m., John called to say someone else was there to buy the car. I told him I was about 10 minutes away. When I arrived, the car was gone. John explained that when I called the night before, the salesperson I spoke with contacted another interested buyer to let them know someone else was coming in the morning. Because I arrived 29 minutes after opening, I missed out on the vehicle. When I asked why my deposit request was never answered, I was told they no longer take deposits due to past issues with buyers backing out. What was disappointing was the lack of communication throughout the process and the fact that I had clearly stated my intent to purchase. I understand how sales works--I was in the field for years. I know things happen, and sometimes deals fall through. It's just frustrating when communication is limited and expectations aren't clearly managed. My advice to anyone considering doing business here: do your research, ask direct questions, and if you're serious about a vehicle, show up in person as soon as possible. If you feel that you're saleperson isn't working with you, go elsewhere.

The service department is awesome!! Jeremiah worked me in at the last minute, because we were…read moreheaded to the mountains tomorrow

Took my truck up because the engine had a tick they kept it 3 months and told me it was the fuel…read morepump and my exhaust.. took it to a actual mechanic has bad lifters called carter seevice manager told me to drive it till it fails he wont fix it without me paying 2000 for a engine teardown and I can call to get warranty to pay me back. Girl ho takes truck in is no good she just makes stuff up

Over the years we've bought several cars here. The prices aren't very negotiable but that's simply…read morebecause they're pretty fair to begin with, no artificial inflation to psyche you into thinking you got an extra special deal. A couple times if a certain car caught our eye, we'd be instantly cautioned: "you don't want that one", because he knew we weren't looking for "a project". Once, the car my daughter bought behaved strangely on the highway, making her nervous; another time one I bought showed an oil leak in my driveway after a few days. In both instances, even though the cars were sold "as is", returning them to either have the mechanic look them over, or to choose something else, was not an issue at all. I appreciate a guy who treats people decently. This is always the first place I'll stop when looking for a second hand automobile.

By far the best used car transaction ever in my almost 70 years. He is very knowledgeable,…read more professional, and personable. The Avalanche was every thing he said and I'm beyond impressed. Highly recommend this Dealership to anyone. Was treated like a friend and I am definitely going to remain a friend from now in. Go check him out if looking for a used car/truck. THANK YOU SPANKY!!!