Bought a 2018 GMC Acadia, best deal I found anywhere. The people seemed to be truly interested in my concerns and were a pleasure to do business with. Had the car in for the first oil change, had the same great experience. I'll be back read more

My 2024 Ford Expedition rear window defogger cable soder joint broke about 6 months ago. The design and tension against the soder joint is flawed. The Body Shop repaired the soder joint. About 3 months later the joint broke again. I have been dealing with the Service Department and Dennis for over 2 months, who continues to blame Ford Corporate for approval to replace the rear window. After leaving mutiple messages with no return call I contacted Ford CRC (online complaint) and the Rep handled my issue immediately, gave me a case number to take to a different Ford dealership to get repaired. He also told me Ford Corporate does not approve warranty repairs - the local dealership does. If you have issues with John Vance service don't wait like I did - get online and file a complaint. One great note is the guys who do the Mobile service are fantastic. read more

I reached out to John Vance auto as I was interested in a vehicle they had at their Guthrie location. I live in Missouri currently but am from Tulsa. I reached out and Erik(salesman) reached back out, I set a day aside for me to come to the dealership to test the vehicle I was interested in . When I arrived at the dealership, (after a 1.5 hour drive) I was told they didn't have the vehicle on the lot and that it had been moved to their Woodward location. Which was 3 hrs from my family's home. All in all I sat at the dealership , for over three hours, when we came to an agreement that the salesman (Erik) would drive the car to my home in Tulsa and let me test drive it after he got it from Woodward. I did decide to purchase the vehicle. But when Erik, arrived I asked about paperwork, and he said "there was only a couple things that needed to be signed" well several days later I get a call from the finance person Luis and he states I didn't have the paperwork signed after I was told , there was nothing else to be done the day before. Everything else was sent to me electronically but then the links didn't work. Overall this has been a pretty frustrating experience . read more

We bought a Gladiator here today and were super pleased with our salesperson, the sales manager and the entire process. Tim a/k/a Skinny was a pleasure to work with. He was honest and made the buying experience as pleasant as a vehicle buying experience could be. Definitely recommend for an honest dealership! read more

John Vance Auto Group - Our new Gladiator. Good price and sales personnel. - Auto Repair Near Me - Guthrie, Oklahoma

Vance Ford treated me with respect!!! they heard the needs of what I wanted and actually made it so easy. It's unreal. Highly recommend this Ford Dealer. Highly highly recommend. read more

Went and got new tires on all wheels and they did great as well as the alignment and balance. Fabian is a great technician that notified me about my alignment being perfect instead of them charging me without doing it like other. Highly recommend John Vance Auto for any automotive needs. read more

The salesman and I made a deal on a car and plans to make the sale the next day before "another customer" that was interested could buy. The next morning the salesman told me that customer was willing to pay more so our deal was off and the price went up, but if I got there quickly I could still buy. Please don't fall for these shady tactics! I waited a few days and the car is still for sale! read more

Purchased a 2013 Corvette Grand Sport convertible have signed buyers order from general manager call lemonsquad to have the car inspected then they stated the car was sold it is not sold the car is still available for sale at this dealership they're very dishonest Liars that you should stay away from do not trust or purchase anything from this dishonourable dealership. read more

John Vance Auto Group - Auto Repair Near Me - Guthrie, Oklahoma

Have tried repeatedly to talk to someone about an extended warranty that was bought. 11 calls now and not one return call. I would not recommend this business to anyone that might need service. They will not return a call read more

On point with your needs friendly I have had my vehicle three many times for service I Recommend they're a lot cheaper than others

Absolutely terrible! Looked at a car yesterday with Luis. Decided today the car was the car for me. Got in contact with Luis around 2 p.m., made it VERY clear I was ready to buy the car with the money in full. Worked out an agreement to have a small window chip fixed, would be ready when I got there at 6:30... 5 minutes before showing up, he had sold the car. Mind you, I drove all the way from Norman, Oklahoma to get this car. He knew all day I was going to be there at 6:30 to buy the car. To sell 5 minutes before I show up is poor business. Not once did he mention anything about a deposit, which I would have gladly made to hold the car. This is a terrible way to do business. Will NEVER go back. I'm truly disgusted with this place. read more

Do not use this dealership. Sold me a car that wasn't serviced except changing oil and tires. After driving a week found out it needed front brakes a 2 catylists converters. You might expect that from an individual but not a dealership with a service department. Very disappointed wouldn't never refer. read more

I am a Marine who is stationed in California. I saw a listing on Car Gurus and found a beautiful 2015 Honda Fit. I took a loan out in February, while I was still out of state, and the salesperson still pressured me by saying the car would be reserved for me, but "there are a few customers looking at it". When I went to Kansas for vacation, I drove a couple of hours to Oklahoma to pick the vehicle up. Test drive the vehicle and it worked fine. They gave me two sets of key; one that doesn't work properly (the computer doesn't recognize it as a genuine key) and one that works fine. I ended up paying a fee for some paperwork preparation, which I don't understand why they charged me that fee because I was not given the title or registration that day. Overall, the salespersons are amazing; they will help you and do anything to get a sale. When it comes to the administration side of things, I was pretty upset. I was not given the proper documentation to be able to register my car in Kansas during my 11 days of vacation. I purchased the car on March 11 and received the title and registration on April 10th. I had turned 21 years old on April 1st, which made my drivers license invalid for registration. This inconvenience was pretty upsetting; due to the dealership's deficiency, I had to wait until I could renew my driver's license (by mail) to send in the paperwork to get it registered through Kansas. It is now June 15th, and I finally got license plates for my vehicle that I purchased back in February. Fantastic. read more

I couldn't ask for a better experience than the one I just had with Marcus Newby of Newby-Vance Mobility Sales & Service. Marcus was friendly, honest, helpful, and forthright. I can't imagine giving my business to anyone else. read more

If you are in the market to buy, go see Marcia. Now. Best buying experience I've had...And I've had quite a few. I traveled from out of state and felt secure during the entire process. Bought a new Platinum F250 two weeks ago and love it. Go. Now. read more

What a day! Drove to Guthrie to see a car at John Vance. Worst experience ever! Called them first thing, they told us to come down, and they'd have it ready. We got there and they not only had sold it, they didn't once apologize or attempt to make it right. I understand completely that they don't have to hold it, but they could have at least called us to tell us, rather than trying to push other cars on us, and being shocked when I told them we were leaving. Don't go there, don't waste your time. We ended up finding a better deal at a local dealer who was extremely helpful! Thanks to South Pointe Honda, Shannon was able to get an awesome car! read more

How much does John Vance pay for good reviews? Product Knowledge: F I had to figure out how amazing the 2019 RAM is all on my own because neither sales person could answer my questions. Luck for them that truck can sell itself. Customer Service: F Waited for literal hours to sign papers for the vehicle. Plenty of people standing around, only to be told that my NEW $70k wouldn't be detailed even though it sat there for 3 hours. I left my truck with them for 4 hours to get detailed on another day only to have them tell me that it would need to stay overnight. Meanwhile...guess who had to scrape stickers off the windshield and wheels and peel plastic off the chrome....definitely no one at John Vance! Customer Satisfaction: F After 4 weeks of back and forth on a small plastic snap grommet on the floor mat that was missing when I laid them out, I was finally told that they can't do anything for me because it would have had to be replaced before the truck left the lot. So them not detailing my truck and laying out the floor mats that were smashed under the back seat is MY PROBLEM?? It's not like I bought some old used POS of the lot! IT"S A BRAND NEW 2019 RAM! Mind you, I got home at 9:30 PM, installed the floor mats myself, noticed the missing grommet, and called my salesman the next day! Parts Department: F Don't expect them to answer the phone even if your salesperson tells you that they have talked to them and they are waiting for your call. Don't expect them to call you back if you leave a message either. THEY DON"T WANT YOUR MONEY NOR YOUR BUSINESS! Customer Care: F You will get plenty of emails from a lady named Julie Peterson, complete with a title, and phone number. The email is asking if you would like more information on your truck or any of the additional products. I called the office and asked for Julie in hopes of getting in touch with the parts department, and was treated like I was stupid for asking for her because Julie is just a computer response. Nice guys...great job. Sales Team: F I was told by both the salesperson and sales manager that there are issues with communication at John Vance, but they would personally take care of me. Don't wait for the phone to ring anytime soon as they take care of your issues. Lifetime Warranty Confidence: F They say that they are providing a no-cost lifetime powertrain warranty...uh-huh...I can't even get a missing snap grommet on a floor mat valued at $1.50 replaced....how can I trust that they will take care of any powertrain issues!? Do yourself a favor....BUY A 2019 DODGE RAM...IT IS TRULY AN AMAZING TRUCK! JUST DON'T GO TO GUTHRIE TO FIND ONE! YOU AREN'T WORTH THEIR TIME! read more

Found a used vehicle that we were interested in as a second car for our family of 5, and we did the research and thought it was a good enough deal to drive 2 hours for. We Called first thing in the morning to make sure the vehicle was available. Salesman assured us the vehicle was available and he would have it ready for us to look at, as we would have to load 3 kids (6 yr., 4 yr. and 2 yr. old) into the car and drive 2 hours to see the vehicle. Obviously driving 2 hours one-way, we planned on purchasing. Got there and were seated in an open seating area to be told they had sold it just before we got there, so it was no longer available. The salesman was able to "detail and pull around 2 comparable vehicles," but somehow not able to call us on our long drive and tell us that it was no longer available and offer us options. Blindsiding customers is not good people skills. I understand they have no obligation to hold the vehicle for us, but they offered No apologies, never asked us what we wanted in a comparable vehicle, just assumed. When we told them we were leaving, they were shocked. To add insult to injury, the salesman then emailed me to thank me for viewing a vehicle and provide me the vehicle detail report in case I was still interested and would reconsider- and the vehicle detail report he sent was for the vehicle that was sold out from under us. Bad business, do not care for their customers, just looking for a sale. Avoid if you can. Have bought many cars in my adult life, and I can say this is the first negative "sleezy used car salesman" experience I have had. read more

After a 9 hour drive for a doctor appointment, Kevin the service department manager went above & beyond to help us with car problems! Thank you so much for helping us with a very stressful situation! read more

We had a great experience buying two vehicles from salesman Curtis today. He was patient with us and didn't mind us test driving several vehicles on the lot before finding the best ones for us. We were in and out of the dealership in a relatively short amount of time and not once did we feel pressured at all. Great job! read more

This review is for the service department at Dodge. We came in for a indicator light that came on while we were driving from California to Oklahoma. John Vance diagnosed it and told us to come back the very next day and get it fixed. We came first thing in the morning and we were done in 3 hours. We tried going to the dodge in Oklahoma City and they weren't able to get us in until the day we were supposed to be leaving OK! They were friendly, fixed the problem, and did not overcharge. We also had our back brake pads replaced while we were there (it needed it) and it was only $238 out the door! Coming from California where everything is over priced we were so pleased. Wish they had one where we live! read more

John Vance has always been a pleasurable experience! The staff is awesome from sales to service! I love John in service, he always takes time to explain what he has done and what needs to be done! read more

This has been the best car buying experience of my life and I've purchased at least seven cars in the last 20 years!! Most of the work took place over email and text with my salesman, John Hamm. I showed up today to sign papers and the car is mine! The deal is UNBELIEVABLE it's so good! Pat in finance worked miracles with my situation and I'm leaving with a newer/better car, with warranties, and a full tank of gas! I'm blown away! John Vance listen to my needs AND then made my needs tangible in the vehicle of my dreams!! I'm beyond thrilled! I'm beyond happy! I'm giddy! I will never go anywhere else!! read more

Just purchased a used vehicle from John Vance Auto Group. Our salesperson was Marcia Watson. She went out of her way to be helpful. I never felt pressured, just encouraged. Because we live nearby, we have used John Vance's excellent service department for years. However, this was our first experience at buying a car there. You can be sure our next car purchase will be with Marcia Watson at John Vance. read more

My wife initially dealt with David Larremore over the phone. They traded pictures of the car she wanted and the trade in we offered and we got a trade in value. David was highly respectful, kind, courteous, and responded promptly to any questions she may have had. When we got there at 7 p.m. that evening David could not be there, so we dealt with Al Guerrero and it was a seamless transition as he had most of the information regarding our purchase. He was kind, accommodating, and extremely concerned with our satisfaction. As we moved into the finance portion of the deal, we were in the care of Robert Savage and Rick Sanders who were already ahead of our purchase with the paperwork ready to sign. Robert and Rick were efficient and thorough and treated us as people, not statistics. They had our purchase car ready when we arrived and gave us exactly what they offered for our trade in. I felt so comfortable with them we opted to buy our second vehicle before we planned and they stayed after closing hours and in the icy cold to accommodate knowing that we lived 2-1/2 hours away. After narrowing it down to 2 options I decided to come back the following Saturday to purchase one of them. We came back Saturday afternoon and once again we were in and finalized within a couple of hours. Excellent service. Excellent people who seem down to earth and relatable. Desmond Green was a huge factor in our second purchase and proved to be an outstanding instructor in the use of our on board features for both vehicles. Thanks to the Vance family, thank you David Larremore, thank you Al Guerrero, thank you Desmond Green, thank you Rick Sanders, and thank you Robert Savage for your efforts and services. Gratefully Sincere Jamie and Traci H. read more

I'll start by saying if I could give this less than one star I would. Trying to buy a truck from this business proved to be the worst experience I've had to date with a car dealership. I live 2.5 hrs away (one way) I spoke with a salesman on the phone, we traded pictures and info about the new truck and my trade in, I explained all details of my vehicle, dents included, I left nothing out. I told him that I would drive out that day and purchase this vehicle if we could trade for xx amount, he said he needed to speak with his people, he called and said to head that way. I drove to the dealership and after sitting around for 2hrs he tried offering me $10,000 less. That's $16,000 less than what the exact same vehicles with same mileage are selling for. Needless to say I stood up and left. 8hrs I'll never get back. I should have known they weren't trustworthy when I was sitting in the office and the sales manager told the salesman (who was on the phone with a potential customer) "just tell him whatever, just get him in the store" hopefully I save someone a bad experience by this review. read more

Kevin & Dennis always see that top notch service is provided. Can't find better service.

I drove all the way from Texas to purchase a truck from John Vance. I called and spoke with a salesman and he sent me a video of the truck which I thought was very helpful. I highly recommend this dealership. I'll be a returning customer. read more

I have bought several new vehicles through out my life, and this was one of the most pleasant experience I had purchasing the GMC from John Vance Auto Group. All of you delivered what you promised, and on time. I will definitely buy my next vehicle form John Vance Auto Group, and recommend you guys as well. Special thanks to Sean Barns (Sales rep) who replied to my emails and called me back on a Sunday, and Pat Hayes (Internet Manager) for finalizing the deal. Thanks again for a pleasant buying experience read more

Do not trust (surprise) their used car salespeople. In particular, Drake Harness with whom I worked out a deal for a car, flew to Oklahoma to finalize, and he sold the car to somebody else while I was in the air. He refused to take a deposit over the phone and said we could finalize when I landed. When I landed and took a 45 minute Uber ride to the dealer they told me the car is sold. My mistake for expecting this company to honor their word. My biggest problem honestly is that Drake did not text me to let me know the car was sold after dealing with me repeatedly by text. He refused to respond to me at all. He probably knew when he made the deal with me that he had somebody else coming in. The owner refused to see me and remained in her office with the door closed, knowing an upset customer wanted to see her and (more importantly) why. You should take your business somewhere -- anywhere -- else. read more

DO NOT BUY FROM THIS COMPANY!! This is the WORST car dealership ON THE PLANET -- go elsewhere!! Anywhere else. We found a BMW online and agreed to buy it. We settled on a price and asked to put a deposit down on the car and come pick it up that day. The salesman said no deposit was necessary and that we would get everything finalized when we arrived. We flew from Dallas to Oklahoma City and Ubered it to the dealership to finalize the contract. When we got there, the car was being test driven by someone else WHO ULTIMATELY AGREED TO BUY it!! Instead of telling this person that the car was already spoken for, the dealership agreed to sell the car to the other person!! The GM was of NO HELP because he was already gone for the day (it was before 5 pm) and they REFUSED to call him!!! The owner stayed in her office and refused to come out and talk to us and fix the situation like a COWARD!!! What liars and cheats!! If I could give them negative stars, I would!! read more

Jonathan Hight was very helpful and able to answer my many questions. He went out of his way to make my vehicle purchase smooth and enjoyable. He will definitely get my business going forward. read more

they only care about money. they don't care about their costumers nor their employees. worst place ever!!!! plus their prices are way high compared to other places. read more

This was the best experience we had ever had buying a vehicle, and we have purchased several throughout the years. Rick with financing was probably the best I have ever dealt with. Honest, straight forward, no bs, and extremely helpful. I would have to say, the only complaint I have, which is most likely due to a newbie sales rep, was the fact that we left the dealership after purchasing our vehicle and the gas light came on within just a few miles and we had an hour drive home. It was just way to late to turn around and ask if they could at least put some fuel in it. The vehicle also had not been cleaned inside or out most likely since it was put on the lot, and I had to kick out a used band aid and sunflower seed shells from the back floorboards. We will have to detail it ourselves before we start driving it with our kids and such. Maybe when you purchase a used vehicle, dealerships aren't required to fill the gas tank up and make sure it is clean inside and out, but you would think with the amount of $$ we just spend with them it would be a no brainier common curtesy. Overall, we will be returning customers at John Vance in Guthrie for sure and I will recommend them to all of our friends. read more