While my experience with Enercare technicians was fine, my experience with the billing and account…read moremanagement was terrible. We canceled our maintenance plan in plenty of time but were charged for the entire month. They are expensive and definitely not worth the almost $700 a year for the msintenance plan. Try another maintenence company.

Do not use this company! I purchased a new furnace in October 2021 when they were Service experts,…read morewith a 3 year plan. Bought by Enercare and No sign of them after 12 months and finally in march they said that they would "honour" the plan. However, they would not be in to service my furnace till 2024!!! I told them to forget it and I would go with Exclusive Cooling. As a realtor i had recommended them in the past to people needing a new furnace; that boat has sailed too.

I was very happy with how prompt I was taken care of When my furnace stopped working and the house…read morewas too cold to stay in. Dillon, the technician that came was very pleasant, very polite and listened to my concerns! He fixes everything that needs to be fixed. Very fair with all the business dealings I have had with Dillon and Haven Home! I would recommend for sure!

We are very happy with the maintenance service we received from your technician, Isaac. Not only…read morewas he prompt and courteous, he gave us some excellent advice on setting threshold temperatures that should reduce our electricity bill regarding our heat pump. The service from your company has always been outstanding.

Mike hazelwoods guys just replace my hot water heater What a…read moregreat job they did! Working in a very tight spot And same day service keep up the great work. Matt F.

I'm not sure this business is interested in improving its customer service…read more They were servicing my neighbor's property on Wellesley Island closing her home for the season. Since their technician was already on the island, I called and asked if he could stop by my property before leaving to give me a quote. Later that day, after my neighbor's closing was finished, he called and told me he was already in Alexandria Bay but would come back to look at my property. I wasn't home, so I gave him the location and permission to walk around the property and provide me with a quote. After our call, I watched my security camera for approximately 30 minutes, and no one ever came to my property. No recording of anyone on the property I have 3 cameras! When I later called him directly and asked whether he had been there, he told me that he had. I knew that was not the case because I had been monitoring my cameras. He then told me the office would send me a quote. I never received a quote. What I did receive was a $68 invoice. When I called Hazelwood and explained that no one had come to my property and no quote had ever been provided, I was told that receiving a quote constitutes a service. I again explained that I had never received the quote--or the visit. I was never told that there would be a fee for a quote, which is ridiculous. I would've never agreed to that . When I said I would not pay for a service I did not receive, I was told they would never work for me in the future. After 30 years in business myself, I find this response very disappointing. Mistakes and misunderstandings can happen, but good customer service is about how a company handles them. Charging a prospective customer for a visit that, according to my security cameras, never occurred--and then responding this way when questioned--is simply bad business in my opinion.

Excellent! David came to my home And was very professional,…read moreHe went above and beyond to make sure my boiler was up and running during this cold winter. Davis was friendly and very knowledgeable. fantastic and a great experience. Will absolutely use again! Highly recommend!

From the owner: Servicing the Upstate New York area. Providing emergency plumbing and heating services, along with…read moreinstall and service needs. Contact today for more info.

Poor knowledge....expect to have repeat service of your initial issue...over bill and will show up…read morewith extra manpower that they insist you pay for.

I recently had Jaynes Plumbing to the house to help me with a flooding issue with my washing…read moremachine. Not only were they kind and friendly but they resolved an issue that another plumber couldn't. I would highly recommend them. From start to finish, it was a pleasure. Thank you Jaynes!