Mike hazelwoods guys just replace my hot water heater What a…read moregreat job they did! Working in a very tight spot And same day service keep up the great work. Matt F.

I'm not sure this business is interested in improving its customer service…read more They were servicing my neighbor's property on Wellesley Island closing her home for the season. Since their technician was already on the island, I called and asked if he could stop by my property before leaving to give me a quote. Later that day, after my neighbor's closing was finished, he called and told me he was already in Alexandria Bay but would come back to look at my property. I wasn't home, so I gave him the location and permission to walk around the property and provide me with a quote. After our call, I watched my security camera for approximately 30 minutes, and no one ever came to my property. No recording of anyone on the property I have 3 cameras! When I later called him directly and asked whether he had been there, he told me that he had. I knew that was not the case because I had been monitoring my cameras. He then told me the office would send me a quote. I never received a quote. What I did receive was a $68 invoice. When I called Hazelwood and explained that no one had come to my property and no quote had ever been provided, I was told that receiving a quote constitutes a service. I again explained that I had never received the quote--or the visit. I was never told that there would be a fee for a quote, which is ridiculous. I would've never agreed to that . When I said I would not pay for a service I did not receive, I was told they would never work for me in the future. After 30 years in business myself, I find this response very disappointing. Mistakes and misunderstandings can happen, but good customer service is about how a company handles them. Charging a prospective customer for a visit that, according to my security cameras, never occurred--and then responding this way when questioned--is simply bad business in my opinion.

I recently had Jaynes Plumbing to the house to help me with a flooding issue with my washing…read moremachine. Not only were they kind and friendly but they resolved an issue that another plumber couldn't. I would highly recommend them. From start to finish, it was a pleasure. Thank you Jaynes!

Poor knowledge....expect to have repeat service of your initial issue...over bill and will show up…read morewith extra manpower that they insist you pay for.

I had been fighting with American Home Shield for 3 weeks ro try and get someone out here to fix my…read morewater heater. I finally gave up and found my own. Soft water by George called me on a Sunday afternoon and came right out that day to check it out. Need a new water heater. Gave us a quote and was willing to split the payment between 2 separate CC. They were her the next morning and now I have hot water again. These guys are a life saver.

Great company - outstanding customer service & pricing. They stand behind their work!read more

I was very happy with how prompt I was taken care of When my furnace stopped working and the house…read morewas too cold to stay in. Dillon, the technician that came was very pleasant, very polite and listened to my concerns! He fixes everything that needs to be fixed. Very fair with all the business dealings I have had with Dillon and Haven Home! I would recommend for sure!

We are very happy with the maintenance service we received from your technician, Isaac. Not only…read morewas he prompt and courteous, he gave us some excellent advice on setting threshold temperatures that should reduce our electricity bill regarding our heat pump. The service from your company has always been outstanding.

Excellent people providing Excellent service . Service was fast and done right. I'm recommending…read morethem to family abd friends.

From the owner: Residential Plumbing Solutions is a family-owned business in Watertown, NY, dedicated to providing…read moreexpert plumbing and HVAC services with unmatched care and hard work. What makes us unique is our personal approach—treating every customer like family while delivering professional, high-quality results. We specialize in everything from plumbing repairs to HVAC maintenance and installations, ensuring your home remains comfortable and functional. Our team is available 24/7 for emergency calls because we know issues can arise at any time, and we’re committed to being there when you need us most. As a family business, we value trust, integrity, and building lasting relationships with our customers. Our skilled team takes pride in their work, focusing on reliability, efficiency, and attention to detail to get the job done right the first time. At Residential Plumbing Solutions, we’re more than just a service provider; we’re a dedicated partner in keeping your home safe and comfortable. Trust us for reliable, friendly, and expert care, every time.

Extremely timely & attentive, with excellent follow up. Rick & his guys were able to diagnose and…read moreresolve an issue we had been having with our plumbing for several months in a matter of days. I will definitely be recommending Rick to my friends & family!