Do not use this company! I purchased a new furnace in October 2021 when they were Service experts,…read morewith a 3 year plan. Bought by Enercare and No sign of them after 12 months and finally in march they said that they would "honour" the plan. However, they would not be in to service my furnace till 2024!!! I told them to forget it and I would go with Exclusive Cooling. As a realtor i had recommended them in the past to people needing a new furnace; that boat has sailed too.

Chris was helpful & went out of his way to do the little extras and take time to explain everything…read morehe was doing as he updated on our existing equipment (2015) to help it function better. Very pleased with his professionalism & experience.

Excellent! David came to my home And was very professional,…read moreHe went above and beyond to make sure my boiler was up and running during this cold winter. Davis was friendly and very knowledgeable. fantastic and a great experience. Will absolutely use again! Highly recommend!

From the owner: Servicing the Upstate New York area. Providing emergency plumbing and heating services, along with…read moreinstall and service needs. Contact today for more info.

Poor knowledge....expect to have repeat service of your initial issue...over bill and will show up…read morewith extra manpower that they insist you pay for.

I recently had Jaynes Plumbing to the house to help me with a flooding issue with my washing…read moremachine. Not only were they kind and friendly but they resolved an issue that another plumber couldn't. I would highly recommend them. From start to finish, it was a pleasure. Thank you Jaynes!

This is a two part story starting with an old situation and ending with a recent situation…read more How this company remains in business after scamming so many people and after so many of their sales and technician staff leave because of the scams blows my mind. Years ago I contacted them for a quote for purchase and installation of central air. Nothing specifically unique about the quote, standard industry cost. What I didn't know was they put liens against people's homes, its in the fine print. Most people incl their own customers don't know. The lien is likely not needed alot and its probably invoked very little, but its there. What upset me was the sales person never told me it was there. And that its not industry standard. A work colleague warned me. When I called Reliance back, they confirmed they put liens on homes to protect their interest in being fully compensated for expensive equipment. I advised them I would not be purchasing with them (I had 2 other quotes from 2 other places). Spring forward to 30 Nov 2025. Our furnace won't kick on. My wife calls multiple places, Reliance answers. She books an appointment. They arrive about 5hrs later. Technician suggested when they first arrived at the front door, after hearing my wife describe how the furnace sounded, that it could be an issue with the flame sensor. We noted that furnace started just fine after we booked the service, and it ran fine all afternoon. Technician said they'd still check everything. I wanted to monitor the Technician but my wife said no, it will make the Tech nervous. After the Tech went to the basement, I told my wife in a serious tone, that we were not buying a brand new furnace no matter how much the Tech insisted. Cause I knew once the Tech saw our 15yr old Concorde furnace, that they would see $$ opportunity. After about 15mins, the Tech came upstairs telling us she had to turn off and lock out our gas cause the secondary heat exchanger was leaking and there were tube aldehydes present. She said we need a new furnace and she can have a salesperson contact us the next day. How did I predict this?! She also told us the system is running hot, and that our fan motor had seized bearings. She said that the styrofoam support that someone installed under the motor was dangerous (although she did't remove it). That is really when I knew she was scamming us, cause I knew the motor worked fine and the foam support was there to eliminate the small vibration caused by the fan spinning that echoed in the hollow system. I asked her to explain the aldehydes again, which she did. I questioned how we can go overnight without heat and she explained she had no choice cause if the system blew up, it would be on her if she didn't lock out the gas. I asked her to text us the photo of the aldehydes, which she did. She left after my wife paid the $115 bill. Too bad all of what she said about our furnace was lies. I called Enercare Service Experts the next day. I had worked with them multiple times before. They had a technician arrive by 3pm the next day. The furnace was still off. I showed him the aldehydes photo. He said that is not aldehydes, its dust and normal discolouration of the metal caused by the heat. He said if aldehydes were present, they would be on the seam, which in the photo were clear. He then asked me where she drilled into the furnace to snake the camera into the secondary heat exchanger. I said there is no drill point. He then suggested he check for leaks both externally and internally. I watched him measure the CO levels- 25ppm outside and 0ppm inside. In other words, no leaks. He then looked at the motor fan. I asked him to prove to me its not seized. He said that I would be able to see and hear a seized motor but he took a measurement of the amps it was using- 1.9, where the furnace was using 5amps as a whole system. He said a seized motor would be using way more amps as it struggled to run. He also confirmed there was no danger to the system to have the foam support the motor. He pulled out the flame sensor and it was covered in black carbon. He cleaned the sensor, showed me the clean sensor and put it back in. He recorded all his measurements on the 35B Violation form and sent it immediately to Enbridge. He turned our gas back on, and the furnace lit with no issues. He waited 5mins to watch and listen to the furnace run. He agreed my furnace is old so I will want to consider upgrading sooner rather than later. He also said the furnace is running good, it shows no state of rot, rust or aldehydes. So don't use Reliance for anything. Lied to our faces. Just wanted to sell us a new furnace. We can't prove the photo she took is even from our furnace. She didn't even clean the flame sensor. I have now signed up for Enercare's maintenance plan. They didn't bill me for the service call.

Reliance Home Comfort ABSOLUTELY DISGRACEFUL SERVICE…read more The reason I had to give one star is Yelp wouldn't accept my zero star rating. We have rented our hot water tank from Reliance for 29 years. In October we had a new water tank installed, and it's broken down three times. Yesterday we had two technicians come to fix it again as the thermostat valve is defective. It would change the temperature from 120 degrees to 150 degrees as it was broken. The two technicians accused me of changing the temperature, then said "it was probably your wife changing the temperature and she doesn't know how to do it properly.... How dare them accuse us !!! He couldn't diagnose the problem but did say it's probably the valve... wow go figure!!!! He said he had one in the truck but didn't. He then said it's probably not the valve. When I questioned him he said "those valves are over $600 and I just can't replace it or order one".... It's a brand new tank and we rent it and it's broken!!!! The valve wasn't changed and the water temperature is 150 degrees on my digital thermometer !!! As they were leaving the tech told the other tech "we're not replacing parts and building a whole new tank just because the customer wants it done. Can you think of anything else?" The other tech said "let's just give him a sugar pill". They didn't know that I have surveillance cameras with audio all around my house AND THEIR CONVERSATION IS RECORDED I called the tech "Chris" on his cell and told him what I heard after they left. He denied saying anything until I told him I recorded them. I demanded the make of his manager and he flat out refused to tell me. I've laid a formal complaint with their head office and I'm supposed to hear back today. Immediately I called DOWS CLIMATE CARE and they are removing the reliance tank this afternoon and installing a new one. Immediate and honest service like I've said before. When I called to cancel my Reliance account I was told there's a $65 fee for Reliance to come and pick up their tank... needless to say I told them where they can file the unpaid bill !!! The lady on the phone then said they. waiving this fee.... It's up to you who you deal with, but this is the disgraceful service I received from Reliance after being a customer for 29 years. DOWS CLIMATE CARE.... locally owned, well established for years and fantastic service and honest Doug Norman Belleville Ontario