I debated on whether or not to respond to this business owner. Some of his statements are completely false. I had absolutely no idea our unit wasn't purchased from his business, but on the "marketplace". I don't know what that is. I never once went to his home and picked up the unit. I signed a contract, we had a date for the install, he came on the date - bringing the unit with him, and installed it. We shut it down for the winter and when we started it back up the following spring, it would only blow out warm air. Jim did come down to our home in June of that year with a temporary fix. He had to order a part , said it would be in quickly, and would be back to fix it. We never heard back so I messaged him several times. I was told he was working on a huge job and couldn't get to it just then. I waited a while and messaged him again. I was then told his family had suffered the devastating effects from the hurricane last year and he was helping them. I still have the messages I replied to him with stating my concern for them and to take care of his family. This spring rolls along and I messaged and called him with no reply. It wasn't until I placed this negative review on yelp that he finally came and fixed it. At no cost. Of course it's at no cost. He told us last year it was covered under warranty. Would not recommend. read more
