1/5 Stars - Unprofessional scheduling and complete lack of patient continuity.
I have been a patient at Dr. John R. Gavini's office for over 15 years, but the level of patient care and staff professionalism has severely declined.
Because Dr. Gavini requires monthly in-person visits to refill my necessary medication, I carefully maintain my appointment schedule. Today, I had a 3:30 PM appointment scheduled a month in advance. At 1:20 PM--just over two hours before my appointment--the office staff called asking if I could arrive by 2:00 PM because the doctor wanted to leave early.
When I explained that I was at work and unable to leave on 40 minutes' notice, I was told I would have to reschedule. I informed the staff that I was almost out of medication and that missing a refill would disrupt my treatment. The staff checked with Dr. Gavini, who refused to approve a temporary phone refill, yet the office could not offer another appointment until the following week as he would be out of the office.
To make matters worse, the staff member giggled while informing me that there was nothing they could do, showing a complete lack of empathy for leaving a long term patient without essential medication over the weekend.
It is unacceptable for a medical practice to enforce strict late or cancellation policies on patients while offering zero flexibility, professional courtesy, or emergency coverage when the doctor decides to shorten their hours at the last minute. read more
