Waited 20 minutes to check in, behind one person. Then the receptionist spent another 4 minutes on…read morea personal phone call. After hanging up she asked me to sign in, which I already had. She probably would have noticed if she weren't on her phone. We've been here 26 minutes now and haven't even been called to make our co-pay.

The staff is extremely helpful and friendly . The business is clean and they were able to see me…read moreright away

Nurse practitioners are amazing, staff is horrible and is a reflection of the management. It's a…read moreshame.

Highly recommend you look elsewhere for care: bedside manners are poor, phlebotomist is unskilled,…read moreand referral lab work billing is a disaster: two lab work referrals and two lab works billed incorrectly. Getting the issue fixed is a multi-week game of phone tag where little action is taken.

I have only great things to say about Immediate Care. The staff are professional, helpful, and…read morekind. I truly felt they cared about my health. Angelica helped me with a referral and took time to talk to me about it. Dr. Mike took time to listen to me when other doctors didn't. I'm finally getting the care I have been asking for because Immediate Care employees cared. Thank you!!

Very efficient and Anthony, the physician's assistant was very caring and attentive, asked the…read moreright questions and guided me in the right direction. Front staff was always helpful.

I have been going here for a few years now & I can say that everyone working there are very kind &…read morecaring! Just what I need when I need immediate & routine care! My Dr. Is amazing as are the other 4 Dr's. I have seen. I don't think you can go wrong with whichever Dr. you have or get! They're all wonderful! Great Dr's.,& staff work @ Riverway Medicel Group!

I give Jarod 5 stars. He is incredible and such a great provider. Would recommend everyone to him…read more The front desk, I would give -5 stars. Unhelpful, no sense of urgency, and quite frankly needing to be replaced. It's unfortunate that you can have such excellent care with such incompetent administration.

I do not recommend anyone to this Mylene Rucker. Her staff is UN-educated in their field and…read morehighly UN-professional. The office is ran by her son who cant even do something as simple as verifying insurance..I should have seen this coming. It hurts me to have to write bad review on Myene Rucker like this because I thought she is a educated black professional woman. This is why I wanted to be seen by this particular DR.But I was clearly mistaken. But after months of being her patient Mylene Rucker staff was not verifying my insurance properly and did not iterate the proper way for me to handle it, so that my visits would be covered.. I am a Medical patient and it is already extremely hard to find a good Dr that actually cares about the patient. Mylene Rucker has been prescribing me medication for my condition for almost six months, I was getting better. The down side is you cannot stop taking the medication abruptly because the side affects could be deadly. As was explained to me when she prescribed them to me. When I went in to get my refills and check-up, this is when they finally discover that the insurance had not covered the past visits. I asked if I could be placed on a payment plan. This is when this woman started yelling at me, told me she is in this business to get paid NOW and told me to get out of her office. What kind of Dr. with any morals would treat their patient like that. Also to just leave me hanging with my medication not even caring about the side effects that could happen. I am a single parent with two small children and health issues. I need a Dr. with compassion. Not a money hungry monster who obviously holds no value to the Hippocratic oath, and should have her licences to practice medicine taken away. She can not handle the stress of this type of position and then takes it out on her patients. I personally think this woman is to OLD and should retire because she has no patience for her patients. I have never been more insulted in my life.

I was looking for a primary doctor so I chose to start with Dr. Rucker based off of a random search…read morefrom my insurance website. I found them to be unprofessional. The front desk was rude and impatient. My needs and reasons for being there were not all attended to and I had to very much be my own advocate. Even then, there was very little response. I will not be going back and I've already made an appointment with another doctor in hopes of finding some help.

Dr. Holvik is a good Doctor Who Genuinely Cares About his Patients…read more I have been a patient of Dr. Holvik's since he came to Visalia to practice medicine. I have always received the best professional care from him and his staff. When you schedule an appointment to see Holvik or his other medical staff your waiting time is minimal.  He doesn't overbook his schedule so he can take the necessary time to see you and to listen to your concerns and to address your symptoms the best way any doctor could. Over the years, Holvik has proven to embody a wealth of wisdom, knowledge, and experience.  I'm writing this because it saddens me to read about the loss of someone's father.  Losing the one you love is always hard to deal with but placing blame on a doctor's actions or a lack thereof is not fair either.  I hope in time you will see Holvik provided the best professional care your father could have ever received.  Holvik would have diagnosed the disease, but it would have taken time for testing to find out what was causing your father's symptoms and diagnosing his disease. My observation is Holvik has always delivered high quality health care in the diagnosis and treatment of disease.  I and many others patients who know him believe he has the ability and judgement wherein you may place your trust in him to do what is best.

had a very frustrating and disappointing experience with a front desk employee named Marsha…read more She entered my daughter's date of birth incorrectly, which caused issues at her doctor's appointment and wasted our time. I want to be clear -- I provided the correct information, and the member ID was accurate and already in their system. My daughter even showed it in person. When I called to have the mistake corrected, instead of helping, Marsha was rude, argumentative, and passive-aggressive. She insisted that I gave the wrong member ID, which was not true, and continued to argue with me rather than resolving the issue professionally. Her tone was inappropriate, and others could hear the interaction, which is unacceptable in a medical setting. Mistakes can happen, but the way this was handled was completely unprofessional. Patients should not be blamed for staff errors or treated with disrespect when trying to fix an issue. I hope management addresses this, because this experience was not okay.

Yelp Review for Dr. William Hovick's Office…read more **1/5 Stars** If you're looking for a doctor who actually listens, cares, and follows basic medical protocols, **this is NOT the place for you.** When I first visited this office, I was dealing with **severe, cyclical inflammation and pain** that left me **debilitated for two weeks every month.** I was actively seeking answers and relief, but instead of being seen by **Dr. William Hovick himself**, I was assigned a **nurse practitioner** who, to put it bluntly, seemed more like a **part-time clown than a medical professional.** After explaining my symptoms in detail, his response? **"Boy, you have a lot wrong with you."** - Really? That's the kind of dismissive, unhelpful comment you'd expect from someone completely unqualified--not from someone responsible for patient care. Despite my **clear and serious symptoms**, his only "insight" was that I was just **"getting old."** No real investigation, no concern, just an outright refusal to acknowledge that something was seriously wrong. Then, after **handing me a sample of Voquezna (a new stomach medication at the time), they FAILED to record it in my medical file.** Could you imagine if I had an allergic reaction and they had no record of what they gave me? That's basic medical malpractice right there. For **two years**, I **begged** for a referral to a specialist. They dragged their feet, ignored my concerns, and only after persistent pushing did I **finally** get referred. Now, under a specialist's care, I'm on **Celebrex and Sulfasalazine, and my pain levels are significantly improved.** So much for it being "just old age," huh? **Fast forward to today**--I was **8 minutes late** to an appointment due to road construction **right in front of their office** (which they should be aware of), and they **acted pleased to tell me that the "doctor" had already left.** Clearly, they **prioritize rigid scheduling over actual patient care.** ### **Bottom Line:** **This office is a perfect example of everything wrong with the healthcare system.** **They don't take patient concerns seriously, they fail at basic record-keeping, and they act dismissive instead of diagnosing real conditions.** **If you actually care about your health, find a doctor who does too.** **Avoid this place unless you enjoy being ignored, belittled, and misdiagnosed.**

I am updating my rating. Unfortunately I walked in a couple weeks ago to see if I could schedule an…read moreappointment for a routine exam. I was applaud to see the staff being treated so poorly by the providers! They are people who are trying their best. Shame on you! The hateful remarks and tone that the receptionist had to deal with by her boss was absolutely ridiculous! How is this person allowed to treat patients? Who refers to their staff as "people like you"? I will absolutely find another place. I don't deal with racists!!!!

Dr Rodarte has been my doctor for over 10 years. He has been prompt with his service and treated me…read moreconscientiously and with respect. He is easy going and offers me options. I would recommend him to anyone. His office has moved to Hall Street.

Seriously, this picture is of his arrest and booking. Wow! He's horrible though he left my sister…read morewith an abscess and blockage in her intestines for a week in the hospital. we called another MD in and she fired him. Look on there are many good docs just not this one.

I have been seeing Dr. Castillo for many years. When he was at Omni I absolutely loved him as a…read moredoctor but I hated the Omni facilit, the way things worked was horrible. When you needed to speak with someone in the office you could never do it you had to go through a call center. But when he told me he was going to be going to his own office I found him and followed him there. He doesn't treat his patients like cattle in and out as fast as he can. He sits and spends the time required to listen to you order what you need and gets you on track again. He is the best Doctor I have ever been to in my entire life and I would follow him anywhere. When you call his office you actually get to speak with a person in his office and they are always very nice and helpful NOT rude . I love Dr. Castillo and recommend him to everyone.

Dr Castillo was assigned to me by my insurance carrier. I met Dr Castillo for the first time…read moretoday. His staff greeted me warmly and walked me through new patient pleasantries. I was seeking treatment for an injury and was already in pain. Dr Castillo compassionately assessed my needs and took time to speak to me as a human and not just a number. He addressed all my concerns and explained what was needed and the plan of care. He was thorough, compassionate, and kind. I will send anyone I love to Dr Castillo.

Great quality of service. Very friendly and helpful. I love the type of care they provide.read more

Love it here it's way better then any other FQHC in the Central Valley. Although the call center…read morecan be improved