I have only great things to say about Immediate Care. The staff are professional, helpful, and…read morekind. I truly felt they cared about my health. Angelica helped me with a referral and took time to talk to me about it. Dr. Mike took time to listen to me when other doctors didn't. I'm finally getting the care I have been asking for because Immediate Care employees cared. Thank you!!

Very efficient and Anthony, the physician's assistant was very caring and attentive, asked the…read moreright questions and guided me in the right direction. Front staff was always helpful.

Yelp Review for Dr. William Hovick's Office…read more **1/5 Stars** If you're looking for a doctor who actually listens, cares, and follows basic medical protocols, **this is NOT the place for you.** When I first visited this office, I was dealing with **severe, cyclical inflammation and pain** that left me **debilitated for two weeks every month.** I was actively seeking answers and relief, but instead of being seen by **Dr. William Hovick himself**, I was assigned a **nurse practitioner** who, to put it bluntly, seemed more like a **part-time clown than a medical professional.** After explaining my symptoms in detail, his response? **"Boy, you have a lot wrong with you."** - Really? That's the kind of dismissive, unhelpful comment you'd expect from someone completely unqualified--not from someone responsible for patient care. Despite my **clear and serious symptoms**, his only "insight" was that I was just **"getting old."** No real investigation, no concern, just an outright refusal to acknowledge that something was seriously wrong. Then, after **handing me a sample of Voquezna (a new stomach medication at the time), they FAILED to record it in my medical file.** Could you imagine if I had an allergic reaction and they had no record of what they gave me? That's basic medical malpractice right there. For **two years**, I **begged** for a referral to a specialist. They dragged their feet, ignored my concerns, and only after persistent pushing did I **finally** get referred. Now, under a specialist's care, I'm on **Celebrex and Sulfasalazine, and my pain levels are significantly improved.** So much for it being "just old age," huh? **Fast forward to today**--I was **8 minutes late** to an appointment due to road construction **right in front of their office** (which they should be aware of), and they **acted pleased to tell me that the "doctor" had already left.** Clearly, they **prioritize rigid scheduling over actual patient care.** ### **Bottom Line:** **This office is a perfect example of everything wrong with the healthcare system.** **They don't take patient concerns seriously, they fail at basic record-keeping, and they act dismissive instead of diagnosing real conditions.** **If you actually care about your health, find a doctor who does too.** **Avoid this place unless you enjoy being ignored, belittled, and misdiagnosed.**

I am updating my rating. Unfortunately I walked in a couple weeks ago to see if I could schedule an…read moreappointment for a routine exam. I was applaud to see the staff being treated so poorly by the providers! They are people who are trying their best. Shame on you! The hateful remarks and tone that the receptionist had to deal with by her boss was absolutely ridiculous! How is this person allowed to treat patients? Who refers to their staff as "people like you"? I will absolutely find another place. I don't deal with racists!!!!

I have been going here for a few years now & I can say that everyone working there are very kind &…read morecaring! Just what I need when I need immediate & routine care! My Dr. Is amazing as are the other 4 Dr's. I have seen. I don't think you can go wrong with whichever Dr. you have or get! They're all wonderful! Great Dr's.,& staff work @ Riverway Medicel Group!

I give Jarod 5 stars. He is incredible and such a great provider. Would recommend everyone to him…read more The front desk, I would give -5 stars. Unhelpful, no sense of urgency, and quite frankly needing to be replaced. It's unfortunate that you can have such excellent care with such incompetent administration.

A choice of negative stars would be appropriate for this horrible person. This is not a a health…read morecare professional by any stretch. When, on my second visit, she learned I'd been in a serious vehicular accident, she made inappropriate jokes. On my prior visit, when I said I had not had a pap smear in years since I'd had a complete hysterectomy more than twenty years earlier, she said "you might have cancer anyway" flippantly, and then laughed. I took my husband with me the second visit to witness her horrible behavior. I hope no one else has to be talked down to the way she talked at me.

Terrible bedside manner. The way she spoke to my wife and son was completely unprofessional…read more Patronizing and insulting. Do not recommend

Nurse practitioners are amazing, staff is horrible and is a reflection of the management. It's a…read moreshame.

Highly recommend you look elsewhere for care: bedside manners are poor, phlebotomist is unskilled,…read moreand referral lab work billing is a disaster: two lab work referrals and two lab works billed incorrectly. Getting the issue fixed is a multi-week game of phone tag where little action is taken.

Dr. Holvik is a good Doctor Who Genuinely Cares About his Patients…read more I have been a patient of Dr. Holvik's since he came to Visalia to practice medicine. I have always received the best professional care from him and his staff. When you schedule an appointment to see Holvik or his other medical staff your waiting time is minimal.  He doesn't overbook his schedule so he can take the necessary time to see you and to listen to your concerns and to address your symptoms the best way any doctor could. Over the years, Holvik has proven to embody a wealth of wisdom, knowledge, and experience.  I'm writing this because it saddens me to read about the loss of someone's father.  Losing the one you love is always hard to deal with but placing blame on a doctor's actions or a lack thereof is not fair either.  I hope in time you will see Holvik provided the best professional care your father could have ever received.  Holvik would have diagnosed the disease, but it would have taken time for testing to find out what was causing your father's symptoms and diagnosing his disease. My observation is Holvik has always delivered high quality health care in the diagnosis and treatment of disease.  I and many others patients who know him believe he has the ability and judgement wherein you may place your trust in him to do what is best.

had a very frustrating and disappointing experience with a front desk employee named Marsha…read more She entered my daughter's date of birth incorrectly, which caused issues at her doctor's appointment and wasted our time. I want to be clear -- I provided the correct information, and the member ID was accurate and already in their system. My daughter even showed it in person. When I called to have the mistake corrected, instead of helping, Marsha was rude, argumentative, and passive-aggressive. She insisted that I gave the wrong member ID, which was not true, and continued to argue with me rather than resolving the issue professionally. Her tone was inappropriate, and others could hear the interaction, which is unacceptable in a medical setting. Mistakes can happen, but the way this was handled was completely unprofessional. Patients should not be blamed for staff errors or treated with disrespect when trying to fix an issue. I hope management addresses this, because this experience was not okay.

After being with for 30 years she moved to KDDH Ergent care and we were told she could no longer…read morebe our primary provider. Kaweah doesn't have contract for primary providers through Blue Cross Medicare Advantage plans. no warning. Now we have to start over and find someone else.

This doctor has been my family's primary care physician for almost 30 years. She has been able to…read moremeet our needs and would quickly refer out to specialist as needed. We trusted her judgment. However, in speaking for myself, and in hindsight, there have been a few issues she failed to properly address which I believe has caused me harm. For years I had issues with painful and restless extremities that went unaddressed until finally her nurse practitioner diagnosed me with RLS and prescribed Mirapex. This was a God send! Sleep was and still is nonexistent and in 2021 I believe I was finally referred to a sleep specialist but was unable to complete the study because of all the wires and stuff I was hooked up to. Rather than finding a different approach this was just forgotten. I 'have felt widespread pain throughout my body for many many years and due to my continued advocating for relief I was tested and come to find out I have Rheumatoid Arthritis that in the doctor's words the levels were "Off the chart!" I am finally being referred to a Rheumatologist. Maybe this is the reason I would not be able to sleep as I would wake up in pain? The fact that in 3021 and 2022 I had to have both hips replaced as there was no cartilage in those joints. Hoping to finally get medicated for this disease and finally get some sleep! As of late, she has been trying to diagnose a painful issue that began in Feb and she has been at a total lost telling me "I'm sorry" as I would leave her office in pain. She did finally refer to an OBGYN because I was having those type of symptoms and thankfully in talking with him, my pain is more than likely diverticulosis which would make sense as I was hospitalized with this about 13 years ago.... And finally, when we stopped by her office to find out why stuff was not getting referred and a procedure on the schedule, she came out into the waiting room where other patients were present and began openly talking about my medical issues right in front of them. She also made a comment at a recent visit after asking me how I was doing and I said I was in pain, she replied "Well of course you are. Aren't you always in pain? I asked her what was that supposed to mean and she replied, "Oh don't be so serious!" All this to say this is one relationship that has run its course as I am currently seeking a new primary care. So sad to end a 31 year relationship in this manner. But I have to do what is best for me.

Waited 20 minutes to check in, behind one person. Then the receptionist spent another 4 minutes on…read morea personal phone call. After hanging up she asked me to sign in, which I already had. She probably would have noticed if she weren't on her phone. We've been here 26 minutes now and haven't even been called to make our co-pay.

The staff is extremely helpful and friendly . The business is clean and they were able to see me…read moreright away

I have been seeing Dr. Castillo for many years. When he was at Omni I absolutely loved him as a…read moredoctor but I hated the Omni facilit, the way things worked was horrible. When you needed to speak with someone in the office you could never do it you had to go through a call center. But when he told me he was going to be going to his own office I found him and followed him there. He doesn't treat his patients like cattle in and out as fast as he can. He sits and spends the time required to listen to you order what you need and gets you on track again. He is the best Doctor I have ever been to in my entire life and I would follow him anywhere. When you call his office you actually get to speak with a person in his office and they are always very nice and helpful NOT rude . I love Dr. Castillo and recommend him to everyone.

Dr Castillo was assigned to me by my insurance carrier. I met Dr Castillo for the first time…read moretoday. His staff greeted me warmly and walked me through new patient pleasantries. I was seeking treatment for an injury and was already in pain. Dr Castillo compassionately assessed my needs and took time to speak to me as a human and not just a number. He addressed all my concerns and explained what was needed and the plan of care. He was thorough, compassionate, and kind. I will send anyone I love to Dr Castillo.

Dr Tomooka has been my son's pediatrician since birth for the past 10 years. He is always easy to…read moretalk to and available. He was patient with us even when we were new parents . He is very knowledgeable and likes building a relationship with his clients. Always a professional and easy to book an appointment with. I highly recommend and trust him.

Dr Tomooka is an experienced and very friendly physician. I choose Lance based on my experience…read moreworking with him several years ago. My wife and I feel comfortable with Dr Tomooka caring for our new daughter. The check in was very fast, we only waited in the waiting room for 10 minutes before we were called back to a room. The check up was very fast and scheduling our next appt was also very fast. Im glad to call Dr Tomooka my daughters physician. Steve out