Michelle Garner has been my saving grace in dealing with Allstate. Despite various issues with…read moreclaims and other parts of the company, I know I can always reach out to Michelle and she will make sure things are done right and get the ball moving, time and again. She's fast to respond, efficient and extremely communicative, even reaching out after seeing on social media that we were in a car accident to make sure everyone was okay. She defines what others within her company should strive to be.

Filed a recent claim due to hitting a deer, not necessarily a problem with this office but Allstate…read moreas a whole has very poor customer service and seems like they are trying to find every way to screw you. Body shop also sent out a supplement yesterday(thursday) and today I get a call from adjuster that he wont be out till Monday. Meanwhile when I know I signed up for rental coverage they once again screw me and tell me I dont have rental coverage. So I'm stuck paying for a rental while my truck is sitting and not getting repaired. I pay a pretty good amount and getting this kind of service is very disappointing. I had progressive before and ran into a similar situation and they actually made some calls and got someone out immediately, and my vehicle at the time was repaired within a week and half. Going on a week now and no repairs started due to Allstate.

The customer service is very poor. They never answer the phone, never return phone calls and have…read moreno office decorum. I will not continue doing business with Allstate at Veronica Howards office.

In my opinion I was treated very badly after many years of no claims and perfect driving and…read morepayment record. My recommendation is to not do business with Ms. Howard or Allstate

I want to THANK Jennifer and John for their patience and understanding .. I had a situation with my…read moreinsurance coverage .. They were prompt with replies and answering my questions .. Thank you and to the staff ...

We have been working with Gary Sjurset as our financial advisor at First Command. Gary has given…read moreus great financial planning advice. I appreciate Gary's attention to detail and focus on customer service. He has earned our trust. With something as important as future financial security, a person really has to build a relationship with their advisor. Gary continually develops solutions that make us feel safer and more confident about the future. We appreciate his help across various services: long-term care insurance, Roth IRA conversion, survivor planning, etc. I highly recommend Gary.

I met with John Exner at First Command and would highly recommend everyone to steer clear of any…read morefinancial services from him. I did a background check on him and found that he failed one of his financial exams and had to retake the exam. I would never want to have someone handle my finances if they can't even pass an exam. http://www.passfail.com/first-command-financial-planning-inc/advisor/joachim-wolfgang-exner/joachim-wolfgang-exner.htm#ID_Credentials Would you want a doctor to operate on you if he had to take an exam twice? It makes you wonder if he really knows what he is doing. He is someone who is untrustworthy and is only out to get your money and will not provide you with any great services. He is very pushy and tries to sell you life insurance and of course gets commission off of whatever he sells. The yearly fee is over $1000 and by paying this you are throwing your money away.

The best in the business. Responsive, customer oriented, and great rates. What else can you ask for…read morefrom your insurance agent? Everyone you talk to goes above and beyond to ensure you have all of the information you need to make decisions and most importantly insure your most important assets. If you're looking for a great office that will work for you, please give them a call. Thanks Mustafa and Secoyia!!

Review for Secoyia Wilson: My first interaction with Secoyia was on a Saturday morning, when the…read moreoffice is closed. This made a great Customer Service first impression as the answer was not, "can this wait till Monday?" Since then, over these many years, Secoyia has been my mainstay contact and has consistently been kind, considerate and very friendly! Communication with customers is a key competency for Agents; whether it be email or phone, Secoyia provides articulate, knowledgeable, instructive and timely information. When either she needs something for a policy update or vice versa the interaction has always been a good use of my time and the transaction is completed efficiently. It's a pleasure to have Secoyia as MY agent.

The best branch in customer service , Reyna the sales and service Representative is by far the best…read morerepresentative I have ever worked with. Thanks Reyna

This financial "advisor" provides absolutely no service at all. If you die with an account at…read moreEdelman Financial Engines they will not assist your family in dealing with the account.

I found this company by researching top financial firms in the DC metro area according to…read moreForbes.com. The parking isn't the best but if you drive around you can find metered parking. My husband and I had the opportunity to meet with Isabel Cooper the director of financial planning at this firm. Our meeting was over an hour long. She was personable, warm, knowledgeable, and professional. At the end of the complimentary session we inquired about payment, tips etc. and were surprised to find that she didn't accept. I would highly recommend her.

TLDR; Was giving incorrect information regarding double state taxation/refund request. Then asked…read moreto pay $75 consultation fee for incompetent and incorrect consultation by the rep who gave it to us after we informed her we would not be using her. Do yourself a favor and make sure you ask up front what their fees are and get it in writing. Also make sure you have a rep who has a reputation for knowing their stuff. If I could give 0 stars I would. My husband and I went to see about how to go about filing our taxes and what we needed to do as we had an unique situation where his new employer accidentally took out both VA and DC taxes. After explaining the situation and that we had fixed the issue to having only VA taken out-- but needed help to get a refund for DC payments, the Rep Izza, told us we would file for both states and maybe get some credit back, and that because his work was located in DC and we lived in VA we would be required to pay both. This is NOT TRUE. I even told her this was not to true and quoted from the internet but she would not entertain this possibility. What she should have said is we can fill out DC Form D-40B Nonresident Request for Refund (2024) as we were never a resident of DC. There were a few other questions I asked, and did not get solid answers on. It was at this point I should have gotten up and told her thanks. She said she would look up certain questions I had, and proceeded to ask us several questions from her computer screen. After coming home, I then decided to take the time googled, called and found out the proper form for refund myself. I then showed my husband and we agreed the rep was not knowledgeable. She then proceeds to call my husband and say we owe her a $75 consultation fee, a fee again for WRONG information. She would have also likely charged us to file for 2 state tax returns, when only one was necessary. I have since called the main customer service line and put in a complaint. If H&R Block wants to start charging for time (and not correct information/filing) then they need to have people sign a contract stating this upfront. I did not feel confident having this rep do my taxes and will likely not be back. Hopefully H&R block will take the time to train their employees. I don't know anyone who is willing to pay someone for bad advice or to file double charges for being incorrectly taxed twice. Talk about insult to injury. There is also a reason why they only have a few reviews...somehow all the bad reviews keep disappearing. BEWARE!!

Last year, I was looking for tax professionals on Yelp and I stumbled across this listing with an…read moreAMAZING review for Philip Disharoon. The review was so detailed, that I was like... Ya know what! I do my taxes once a year, I'm gonna drive down to Annandale and really see if this Philip Disharoon character is all he is cracked up to be as a Tax Professional. Well, as you can tell by the 5 stars, he is that and more. Not only is he a kind and friendly gentleman, he is very skilled in tax knowledge and law. He is authentic, he calls for necessary help when he needs it, he is an outstanding individual. He nearly made doing my taxes fun. It was such a pleasure chatting with him, that I'm actually looking forward to going back and doing them with him again this year. In fact, I've already booked my appointment. Most HR Blocks are the same. It's a small room with a bunch of cubicles and some basic desks. There's no differentiation there as far as this HR block goes. They don't bring you a glass of champagne and a foot massager ( like my eventual tax preparation services store will do) ;) I mean... come on people... we're dealing with a lot of stressful things #TheGovenement. Bring us some comforting things. But honestly, at an HR block it's the person that makes all the difference in the world. And I can happily report that Philip Disharoon did that. I will be driving down to Annandale for the foreseeable future to do my taxes, and I couldn't be any glader.