Amazing company! They helped me promptly and professionally. After searching for the right…read moreinsurance for weeks, I'm very happy with Rightaway.

I had a great experience working with Kellye, Juana, and the rest of the team. They were…read moreresponsive, thorough, and took the time to walk me through my auto, homeowners, rental, and umbrella insurance options so I could make informed decisions about my coverage. Communication was excellent throughout the process, and I really appreciated how helpful, patient, and attentive Kellye and Juana were every step of the way. I would definitely recommend them to anyone looking for knowledgeable, dependable, and friendly insurance service.

Great rate, experience and outstanding service! Special shoutout M.Gamez, Representative 5read more

Great service. Friendly and knowledgeable agents. Good at finding solutions! We've been a happy…read morecustomer for 8 years now.

Professional, friendly, and quick. I have multiple lines of insurance from Stare Farm, and I…read moreappreciate the many years of partnership. Thank you for the support!!

We have had nothing but an extremely positive relationship with this agency. Yvette has been our…read moreagent for home, auto, and liability insurance. She has always been friendly and helpful in every instance. Recently I was involved in a traffic accident. Erie, as a whole, handled it very professionally and we have no complaints about any phase of the whole process.

I agree with another reviewer's comments with regards to poor communication and customer service. I…read morespecifically had a dissapointing experience with Steve Biegler, who is the managing principal at KWC's Richmond office. I contacted Steve in February 2017 after he was recommended to be my a friend. I sent him all my paperwork electronically at the beginning of March and waited for him to get back to me after reviewing it. By the end of March I had still not heard from him, so I emailed him again. Apparently he had misplaced, deleted, or was unable to retrieve my paperwork, which I sent him again. We finally had a phone conversation lasting 30-45 minutes about my taxes at the beginning of April. I did not receive the paperwork to sign and submit my taxes until April 12th, and ended up paying a significant amount on both federal and state taxes to 3 different states. I then received an invoice that appeared way too high for a 30-45 minute conversation, despite my taxes including 3 different states. I asked Steve via email to call me to discuss the charges. He was out of town and said he would get back to me when he came back. I am yet to hear back from him, and while waiting, I have received a new invoice with additional finance charges. Needless to say, I will not be returning to Steve Biegler or KWC for my 2017 taxes, and I will not be recommending KWC to anybody for their accounting needs.

Dreadful customer communication…read more If you'd like to be ignored, this is the accountant for you. The company said their poor service led to an unacceptable outcome, then told me to get lost. They offered to apologize, but have not done so yet. They have not offered compensation for my time and inconvenience. On the good side, they have not yet charged me a fee. And all language has been clean to date. On a recommendation from a friend, we asked Kositzka Wicks to consult on our federal and state taxes to see whether we should do something other than follow TaxCut's advice. The senior staffer who had been recommended to us made an appointment to see us, and asked for copies of our tax returns for 2012 and 2013. About a month before our scheduled meeting I took a few hours to produce legible PDFs from TaxCut for those years and uploaded them to a site that she had provided. At the meeting she said she had not received my returns. When I said that I had uploaded them a month ago, she left us sitting for a few minutes while she went to check. She then said that she could see that we had uploaded the files, but that she could not retrieve them because the links had expired. We left with plans to again upload the files and return later for a productive meeting. At home, I could not find the PDFs and recalled that I had deleted them for security reasons. I emailed the senior staffer asking her to try again to recover the files from her site, so that I would not have to spend time regenerating them. After a day without an answer I emailed her boss, who told me that the company did not want my business. He said that the outcome of our meeting was unacceptable, and offered to apologize. I replied that his apology would be welcome if he chose to extend it.

Truly disappointed with the services render by this company. We were told one thing per our signed…read morecontract and the complete opposite happened with our taxes this year. The company stated they would handle everything, but a month later, that was not the case. Now we are stuck with a late fee on top of the money we owe back to the IRS.

If there is anyone looking for an amazing CPA, I highly recommend Norris Accounting Firm. Deon is…read morethe CEO and when I tell you that from the introduction he did everything that I asked to make me comfortable with him prior to sharing any of my info he did. I never hired one because I am so protective of my financial information so I required a lot of documentation and verification of his credentials. With my laser focus on my business goals and personal goals it was necessary for me to have someone in my pocket watching and assisting with my financial strategies and moves. Already he has provided value to my vision and strategy. For those not already using Quick Books he set it up for me and assisted me with properly categorizing previous transactions. I share my profile with him so he can give me proper guidance using a proactive approach to my decisions and accounting. His communication is clear, concise, and timely and the secured systems he used to protect your data and keep all things transparent is phenomenal. If you aren't in the DMV he also provide virtual services. I prefer virtual although he is only a couple of miles away. Lol

My family have been loyal customers of this agency for many years and intend to continue being so…read more The service is consistently outstanding. Dawn's professionalism, knowledge, and promptness are evident at all times. She promptly responds to emails and always does so in a warm and professional manner. Occasionally, I feel apprehensive about calling the office because I make multiple requests or inquiries. However, Dawn never appears inconvenienced but instead remains very pleasant and ready to assist. With this agency, I always feel secure and confident. They are more than like a good neighbor, they are like a family who is always there for support. I highly recommend this agency to anyone seeking exceptional service from an agency that genuinely cares. Many thanks

I have had such a great experience from this agent. When things are needed they hop right on itread more

Thank you so much Eric Coats. This is an insurance company every one needs. A company that is very…read moreprofessional and know how to take care of the needs of their customers. Eric Coats who is a very nice person to talk to with and gets the job done. Once again thank you Eric Coats and State Farm insurance for being my representative.