1. Keystone Tag and Title

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    Temple Hills, MD

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    Keystone Tag and Title

    3.0 (2 reviews)
    Open • 9:30 am - 6:00 pm

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    Andrews Federal Credit Union - The ATM

    Andrews Federal Credit Union

    (208 reviews)

    Since nearly nothing is perfect, a four star rating. Andrews FCU is as close as it gets. We have…read morebeen banking with Andrews for over fifty years. While other banks wouldn't give a young GI a car loan, this bank just asked how much. I pay bills through AFCU on line, The website is enough for most transactions. I have called a few times in fifty plus years with no problems. Courtesy and professionalism is the norm. I hope never to see the issues that were listed as one stars. What happened?

    I'm giving Andrews FCU 1 star only because 0 stars wasn't an option…read more This credit union has been extremely disappointing from a customer-service standpoint. I worked with Andrews FCU for nearly two years while planning to purchase a home, and when it came time to close, they were unable to match the rates and terms being offered by competitors. The closing process was also unnecessarily long and involved what I felt were excessive requirements. During the process, I was made to feel guilty for considering another lender, and ultimately I stayed with Andrews largely because of that pressure. Unfortunately, my experience after getting the loan has been just as frustrating. During the loan process, I was specifically told that a recast would be an option and that it could be completed immediately after making a large principal payment. However, once I actually requested the recast, the process became unnecessarily difficult and drawn out. The delays ultimately cost me approximately $1,000 in additional interest. This was especially frustrating because the ability to recast quickly was one of the factors I relied on when choosing Andrews. Another major concern is the lack of transparency regarding mortgage servicing. The mortgage remains with Andrews FCU, but Andrews outsources its mortgage servicing/customer calls to another company. This was not clearly explained to me during the loan process. When I later needed to make a large payment, I received an email with wire instructions from a company I was unfamiliar with rather than directly from Andrews. The communication did not clearly identify Andrews FCU, which created a serious security concern. Given how common mortgage wire fraud is, I found it extremely concerning that the process could leave a customer questioning whether a communication where a large payment is made is legitimate. Overall, my experience has been frustrating from the loan origination process through mortgage servicing. I expected much better communication, transparency, and customer service from a credit union I had worked with for such a long time.

    DC Financial Services

    DC Financial Services

    (11 reviews)

    Introduction: When…read moreyou just move here from West Coast, it can be a challenge trying to find someone you trust to do your taxes. I literally called 15 Tax advisors, until I got lucky and found Delisa. Customer Service: 5/5 Talking about the best service we've ever received, not just as a tax advisor, but in general. Delisa goes above and beyond for us, more importantly, flexible and super easy to work with. Knowledge: 5/5 There's a reason why I came back the second year and plan on using Delisa every year as our tax advisor as long as we live here. Obviously, Delisa is super knowledgeable with every aspect, but what's impressive is how current Delisa is in staying up to date with all the new laws, guidelines and rules. You can clearly see how genuine Delisa is when helping us. She gives you 110% of her attention. Furthermore, her attention to details is stunning. Price: 5/5 With the amount of work, details and service we got, the price becomes secondary. Office Cleanliness: 5/5 IMMACULATE! Even though there was three of us in the room, Delisa does not take any chances when we met in person. Delisa ensure that she met us at a larger conference room, so that we can comply and adhere to social distancing with ease. Tips: Once you give Delisa a chance, I am pretty certain she'll be your tax advisor next year and the next and the next.

    I had the opportunity to speak with Ms. Corbett and she was AMAZING. She was very kind and patient…read morewith me, which I appreciated because I had a number of questions. She was very thorough, and was able to assist me in all my needs. I recommend that anyone needing assistance to give her.

    Keystone Tag and Title - financialservices - Updated October 2026

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