They also advertise on Reverb.com. I offered to buy a guitar full price (less shipping). Drome…read morelisted the guitar for more than the street price it sold for new in 2015! They wanted $80 to ship?! Really!? Monster Music in NY ships for free! Guy at Drome told me they would get a proper shipping estimate. They let my Reverb offer expired. I didn't hear back from them. So I put in another offer, they rejected it almost right away. I sent them a PM message, that I wasn't happy. I called them on the phone and the guy said he was too busy and he was a little rude. Bad customer service people. No one wants to hear excuses you obviously had time to reject my offer! There are literally thousands of guitars on Reverb. You can find great deals for almost anything. Don't buy from brick and mortar stores they are outdated, lack selection, overcharge and sell new crappy guitars. Find a dealer on Reverb that has a return policy. Use USPS it's $30-$40 to ship a guitar. UPS and Fedex are the worse companies, porch thieves love them cause they dump and run. Bad music stores pass those high costs on to you and don't care. This doesn't make brick and mortar stores competitive. FedEx and UPS are in SERIOUS financial trouble for a reason. If you are a dealer and you use them, you will also suffer or continue ripping off customers by charging high shipping.

This place is amazing it has everything that you're looking for. If you are a music buff and you…read moreabsolutely love music than this is the store you want to go to. If you need anything for any type of musical instrument chances are they have it here. The customer service that is here is very friendly and they go above and beyond when they are talking with you to make sure that you have exactly what you were looking for. They have certain people that are in charge of certain areas, it's like their specialty areas and their knowledge is overwhelming. The reason why I dropped it down one star is because parking is a little strange you don't park in front of the building you park beside the building but there's two entrances and the one entrance goes in front of the building and if there's somebody who happen to be in front of the building you get stuck and you have to wait for that person to move that would be the only downside. Other than that this place is phenomenal. I would recommend this place for any music lover. Thanks for listening.

Cathy is amazing! She is able to work with me on what I want to learn on my own schedule. She is…read moreflexible and is willing to help me with whatever I need. Highly recommended. five stars!

I have been working with Cathy for over a year now and have enjoyed each and every class. Even…read moreduring Covid we have been able to continue our lessons online via Zoom without missing a beat!! Cathy can easily see and hear what she needs to in order to effectively teach the lesson. I'm grateful that in these times I haven't had to give up my lessons that I look forward to each week. Thank you Cathy for being a very patient guitar teacher, I'm lucky to have found you online!

I had my daughter's violin service by Frank. He was professional, timely, experienced, and helpful…read more I would most certainly utilize this violin shop again.

Very professional and helpful. Frank is experienced and a real craftsman. He repaired our old…read morefamily violin to our satisfaction.

What a fantastic experience! I recently purchased a Gibson SG Standard - Cardinal Red Burst from…read morethem and I could not be happier. The entire process was flawless. I had a number of questions prior to the purchase, and I posted them in the website's chat feature. The responses were quick, clear, and concise. I pulled the trigger on the guitar and the communication continued to be fantastic every step of the way. The guitar arrived EXACTLY as they had described. I could not be happier. I most definitely recommend these guys!!!

What a great place to buy an instrument. No pushy people, just nice folks that are super helpful…read more I have purchased several guitars here and have not been disappointed at all.

Everything you need in one place!! Lessons, instruments and supplies, repairs and recording and…read moremastering!! Scott Apicelli has done a great service to the community and for keeping music alive!

I met the owner when I wandered in looking for sheet music. Had such a nice time I ended up buying…read morethree instruments! We also brought three instruments donated to a music scholarship I was working on. They took the time to estimate the value and what each instrument needed. No charge. Will always go to them from now on - even though it's about an hour north of us.

I highly recommend avoiding the Guitar Center for lessons. Their system is designed make it…read moredifficult to get all the lessons you pay for. I wanted to take the summer off but still have make up lessons I was owed. They use automatic deduction for payment and refuse to refund any money claiming that they can't once the money has been taken from your account. So I was charged for four more lessons than I wanted but here's the thing - once you are no longer allowing automatic deductions they remove you from the schedule. Pretty difficult to get the make up lessons you may be owed if you're not on the schedule. I spoke to the manager about this and he personally scheduled a make up lesson for me for yesterday. I showed on time only to be told the teacher wasn't there and I wasn't on the schedule. Then he tried to blame the lessons manager. Another interesting thing that happened was that once I was no longer doing automatic deductions the teacher canceled twice. She had not canceled once since I started in September. Avoid this place for lessons.

Low rating is for the corporation. This GC location itself is good. The people that work there are…read moreunderpaid and asked to do an awful lot. But they still are pretty cool people who genuinely care about instruments and want to help you. They're really cool. I like to sometimes bring nice guitars in to them that I have no intention of trading in. I do it just so that the employees can take a few minutes free break just to jam on a nice guitar. But the GC corporation itself just grows and grows taking on more and more debt that they're not planning on repaying. They're just gonna use bankruptcy protection and will have wiped out all the small stores in the meanwhile. If you're in the albany/saratoga area take your business to Parkway Music in Clifton Park instead. It's a small business but their facility and inventory makes GC look crappy. But these folks that work at this GC are pretty cool, as is their management that I know of anyway.

Just bought a digital piano (Roland F107) from Hilton Music store in Colonie Center and could not…read morebe more pleased! As a total piano novice and with limited space in my house, I wanted something compact but with full functionality - 88 key weighted keyboard, etc., and this fit the bill perfectly. Owner Bob Hilton worked with me and was terrific - pleasant, knowledgeable, and not pushy. We asked about delivery and turns out he lives not far from us so he delivered it himself on his way home that very same evening! Also very impressed with the sturdiness of the "console" that comes with the keyboard. I have it free-standing in a room (not enough wall space) and was concerned that my rambunctious cats would jump on it and knock it over - no worries after putting it together with the cover closed over the keyboard.

Occasionally we buy things here…read more There was a set of drum sticks. Some sheet music. We even bought a ukulele once. But mostly, we come here to browse. My son is really into music, but even more into music shops. And the staff at Hilton has been marvelous about encouraging his interest. Perhaps his favorite thing to do is sit down at the electric guitar pedal board and experiment with different pedals and settings. Should he ever want to pursue lessons, I might send him here for that too. It's certainly convenient. I'll also be bringing my own guitar there for new strings soon. Speaking of which, I found out that on Tuesday, August 11, Hilton is having "Restring Day" starting at 6pm. That means free strings. It's unlikely I'll be able to make it. But it's just another cool thing about the small mall music shop that could.

MDM did not put my daughter's feelings about her singing first. They did not listen to her when…read moreshe was trying to explain to them that a certain singing situation made her uncomfortable. I was so hoping that MDM would be a place where they cared about my daughter's singing and her confidence. Management did not follow up with issues or get back to me when I asked questions. Very sad situation and experience for our family.

Our family loves MDM! The staff are so friendly and approachable. I have had nothing but great…read moreexperiences since I sent my inquiry into vocal lessons. Ms. Nicole is such a patient, attentive, and professional coach. I love the diversity at the center; it makes it welcoming and comfortable. MDM also communicate with parents via a communication portal. I never knew how much I needed something like that until they sent me a video of my kiddo singing her first song. Had no idea that was gonna be a remember forever moment. I'm glad I have copies of it. Soooo affordable and very accommodating with online lessons to help support the community during Covid. Love what they are doing to keep us all safe! Thank you thank you!!

I can't speak highly enough about my experience learning guitar and piano with Malcolm Moran! He…read moremade the pace manageable and I felt like I was always listened to when I struggled. I've only been in his program for the last couple of months but I can say that it has really been fun how quickly I have progressed. If you're looking for a music teacher in the Capital Region, look no further!

From the owner: Pianist, guitarist, organist, vocalist, and composer Malcolm Moran has been performing and teaching…read morein the Capital Region since 2015 . A native of Schenectady, Mr. Moran earned an Associates Degree in Music Performance as a guitarist from SUNY Schenectady, a B.A in Music as a pianist from the College of Saint Rose, and a M.M in Music performance from Kent State University. A highly sought out accompanist, Mr. Moran has performed at many venues and events in the area. Additionally, he has performed extensively as a recitalist in the area. In 2021 Mr Moran was the winner of the annual organ scholarship from the Eastern New York chapter of the American Guild of Organist when he studied organ with Neil Keen F.A.G.O. Mr Moran has been singing as a member of Saint Peter's Episcopal Church Choir in Albany since 1997.