Refinanced my mortgage: 1) Urgently asked me to upload…read moredocuments 2 times while I was traveling on business after I had already provided the info. 2) Morgage person didn't bother to show up for the closing. 3) The person at the RMS office kept me waiting for a half hour past the closing appointment time while he sat in the restroom reading the newspaper. 4) They sold my info so I received countless solicitations despite me indicating in writing not to do so. 5) They sold my Mortgage to Penny Mac almost immediately after closing yet continued to send me mail as if I was a customer.

Jason Lavallee is all around, the best mortgage lender you will ever find. This guy dug us out of…read morea really bad situation with our bank where they dropped the ball and left us hanging weeks before we were to close on our new home. We felt helpless and weren't sure how we were going to get out of this mess. Our realtor Denise Rice (who is also amazing) introduced us to Jason and I can't say enough about Jason. He got to work for us right away and expedited the whole process personally so we could close on time, all in a matter of a couple of weeks. Jason is professional and courteous, explained everything on our level, and kept the lines of communication going throughout the entire process. It's hard to find someone these days with all of his qualifications. He turned the bad experience with our bank into a happy and positive outcome, adding extra surprises that we were not expecting! I would recommend him on all levels!!!

Our landlord was selling our current apartment and we were tired of renting. We had gone through…read moretwo companies that offered mortgages and had been doing business for well over ten years with. Don't ask because I won't tell you which companies due to the day and age we live in. But one went through the quick approval process for the mortgage and said sorry but you don't qualify due to the minimum credit score required for your application. I knew this wasn't true so I said ok fine. Talked to the next company that we liked and after about 3 weeks they denied us through an email not even a call. Next we had a family member advise us to call KIM RIDDELL AND REGENCY MORTGAGE. Kim Riddell told us up front that we might not qualify but we at least will know what is wrong and I meaning Kim would tell us what to do to fix it and about how long before it gets fixed. We started the process and were denied; my wife and I of course got depressed. But Kim said don't worry that was the automated we are not done yet. At this point as she says "she rolled up her sleeves" started to dig into why I was denied. She found out the reason I was denied we went through a few weeks of calls, and emails. Paperwork requests signatures explanations of what was happening next etc. After we gave Kim the paperwork she requested in an timely manner we were preapproved. You heard me after being denied twice recently and as many as about 4 to 5 times over the course of 5 years Kim got us pre-approved. But the hard work wasn't done and everytime I mean everytime we had an question via cell phone or email kim called us back in an very timely manner. We eventually found the house of our dreams went through more paperwork and closed late last month. ALL BECAUSE OF THE HARD WORK KIM RIDDELL and the fact she said no if you are going to deny these people I want to know why. If I can ever do business with Kim I would in a heartbeat. Again Kim we appreciate what you did for our family. http://www.regencymtg.com/planners/list/kim-riddell/ Sincerely J and J

I worked with Andrea Baldwin out of Regency's Bedford NH office. I met Andrea at an open house in…read moreearly March 2018 when I was just a curious possible first time home buyer. Andrea instantly made me feel comfortable with her witty sense of humor. Andrea was also knowledgeable and explained the many options for first time home buyers. I left the open house with just her card that day. I kept up with the search for several more weeks until I knew I needed to jump off the ledge and into home ownership for the first time and soon. During the search I met several loan officers/brokers with various mortgage lenders at a lot of the open houses but none of them made me feel as at ease as Andrea did. As a single woman and first time home buyer, having that "at ease" feeling throughout the entire daunting process was an absolute MUST. No question, text, email or phone call went unanswered. There were quite a few nights that Andrea was on the phone with me nearing midnight to go over estimated closing sheets for perspective properties. Even after the million and one questions that I'm sure I asked more than once, Andrea still kept her sense of humor with me, thus putting me even more at ease. I recently closed on a property and Andrea stuck with me every step of the way. Every person I've encountered within Regency thus far has been extremely patient, helpful, knowledgeable, professional and simply awesome.

As a real estate broker of over 40 years, I had about four "Go to" loan officers I would so highly…read morerecommend, and I will now add Shawn's name to that list. He and Movement Mortgage close to pulled off the impossible for my new construction customers, how will now be able to celebrate the holidays in their new home.

Shawn was amazing! Shawn and the team commitment, attention, knowledge, availability, and work…read more were outstanding. Shawn did everything he could to make all of this happen. I will highly recommend him without hesitation. Thank you for the Great experience

Lynne Haney and the rest of the RMS team consistently provide the very best service, and I trust…read morethem completely with my clients. Lynne does an exceptional job guiding borrowers through the loan process and communicates clearly with me to assure that everyone is up to date at all times. I know I can count on her to keep everything on track and to stay focused on the ultimate objective. Lynne and RMS consistently exceed my expectations and I highly recommend them to my peers. Ron Talon RE/MAX Bayside, Meredith NH

Do not even consider using this company. I have been a realtor for over 20 years in NH. Made…read moreapplication on May 10 2016 for a 280,000 refi on a $640,000 house. Perfect credit no issues at all. They promised me a June 30 closing. It was very important to me to get a $200,000 equity line.They said they could do that in house and close both same day and funded 3 days later. Come to find out they do not even have a equity program.They just wanted my business on the 1st mortgage so they lied to me. the appraisal came in the June 15th right on time for a Jue 30 closing. But no they lied again as this did not close till the 3rd week of July. They sent all my papers to a credit union in NY. This equity line just closed in September. It cost me huge money as I needed the equity loan to close on other properties I had under agreement. I have been told there is nothing they can do to help me out. The loan officer quit so nobody is accountable. One lie after another. Buying a home is stressful enough. Do not get involved with a company like this that just makes it even harder to close.

THIS PLACE BLOWS!!!!!! Service is horrible! you have to try to track them down and no one ever…read morereturns a call. And when you do get a hold of somebody they give you the run around. I went somewhere else and got my preapproval in a few days.