Dr. Koskinen was able to see me immediately when I called with severe eye pain. He recognized that…read moreI needed to see an eye surgeon right away and got me in which saved my vision. I'm so thankful he was able to see me because every hour mattered. My surgeon said that he was a hero. Thank you Dr. Koskinen!!

I accidentally (don't ask) stepped on my glasses. Before I went to Koskinen, I had only gotten my…read moreprescription from them, then would go to Walmart for the frames. This time, I purchased a very nice pair (tho expensive) of glasses and was very happy with them... frames included! I knew I was probably out of luck, but I called anyway, wondering if they thought they might be able to repair the damaged glasses. The receptionist was VERY nice, and asked me to bring them in, and they would check them out. I left them there, and a few hours later, I got a call, telling me they indeed were able to repair them. I came in, they had me sit to get 're-fitted'. A little touch up here and there, and they were perfect! Yea!! The kicker?? They repaired them *perfectly* for No Charge! Is that Customer Service or not!?? Go there!

This Shopko Optical is my go-to for when I need an eye exam. I've never had any problems with staff…read morebeing unfriendly or unhelpful. I've had so many memories of some of the staff helping me pick out frames and providing an outside opinion! I recently had an exam with Dr. Laschen, and she was fantastic. I'm not someone who likes to talk a lot during any type of appointment, and it seemed like she was quick to pick up on that. I was in and out in a breeze. When I picked up my glasses today, the staff were super understanding of how specific I like my glasses to fit and were able to nearly replicate the shape of my old glasses.

The doctors are fantastic. The staff. Not so much. Very rude. Never can get on the phone in decent…read moretime. Ships the glasses to the wrong facility. They don't call when the glasses are ready for pick up. Not recommend

The doctor was great. Front staff, not very welcoming. Front door locked. You must wear a mask…read more Ok, I get it. But the interaction with them was not at all friendly. No customer service skills.

I was in from out of town and needed a pair of lenses last minute and Jordan was extremely helpful…read moreand knowledgeable. She really went out of her way to help me in a pinch. Fantastic service!

1 Star - Morrison Eye Clinic (Delavan, WI)…read more Very frustrating experience trying to schedule an appointment here. I needed to renew my contact lens prescription because my current contacts are getting pretty old. A few days ago, I used Morrison Eye Clinic's online chat scheduling system and received what looked like a confirmation for an appointment at 4:30 PM. The chatbot gave the appointment time and confirmation message, and I even copied the message and pasted it into my calendar so I wouldn't forget. What I didn't notice at the time was a small line of text underneath saying they would call to confirm the appointment and that if you don't hear back, it's your responsibility to follow up. When a system sends a message confirming a specific appointment time, most people would assume the appointment is actually scheduled. Burying that requirement in fine print is misleading. When I showed up for my 4:30 PM appointment, the staff told me there was no appointment in their system. They also said they didn't have any record of the chat conversation from a few days earlier when the appointment was supposedly scheduled. So in the end, I drove there for an appointment that apparently never existed and still need to get my prescription renewed. If the clinic cannot properly support online scheduling, they shouldn't offer it. Recommendation for others: call the clinic directly and do not rely on their online scheduling system.

Messed up husbands prescription, lied about it, & tried to charge to fix it. (Long time distance…read morecorrection left off an eye. We had multiple prescriptions to compare.) Total disaster on my glasses & unable to figure out, so I came out in a loss. I have a family member very experienced as an optician that helped me see the issues. The lie is really the end of taking my family to this place.

Sad to report in 2026 that Dr. Slattery is deceased - in 2004. He was a life member of the American…read moreOptometric Association. He was a member and past president of the Elkhorn Lions Club. He was also a member of St. Patrick parish and Knights of Columbus. He was a Navy veteran of WWII where he served as a corpsman with the Marine Corps in the Pacific. He served his patients in Elk horn for 48 years. A "five star" life.

Family eye Care of Woodstock Illinois (same owner, same business) charged a contact fitting fee…read morethat should not have been assessed. At that time I raised an objection, because I had never paid that fee in five years with the same insurance carrier. They now fully admit the mistake, but are offering no remediation. They advised me to call my insurance carrier. This is not their problem to fix, it is the optometrist's office. I have made now, three attempts to rectify this. Once while present, twice via phone. They are refusing to refund the cost that they fully admit we should never have been charged. Comically they suggested that I should have known that we shouldn't be charged that fee. I responded that I did know that, that's why I objected in the office, when it was presented. Once the circular reasoning starts, there is no point in continuing a conversation. Keep your money. I hope not having returning customers is worth it to you.

This is my 2nd year going to Family Eye Care. From the front desk to the doctors, I have had a…read morewonderful experience. Finally have an eye Dr. to get it right. Thorough exam, courteous service. Highly recommend!!!