Paul, Nick, Tim, and the entire team are amazing. I have purchased two SUVs from them and also…read morereferred friends, and every experience has been excellent. They are honest, transparent, and truly work within your budget. Their customer focus is outstanding, and it clearly shows in how they treat their clients.

This dealership has repeatedly shown poor customer care, but one experience stands out. In August…read moreor September 2023, I brought in my late sister's car after the brakes failed. I was told it was due to a manufacturer's defect--but because the car hadn't been serviced "on schedule," I was required to pay out of pocket. My sister had passed away from cancer just a month earlier. Understandably, car maintenance wasn't her top priority. I explained this, but there was no empathy, no flexibility--just policy. Most recently, I used the shuttle service for a simple tire change. When I called for a return ride, no one showed up. I was put on hold repeatedly and eventually had to arrange my own transportation before closing. When I arrived, I was met with a hollow apology and was told they were short-staffed. I was handed a bill and told to return to have the tires torqued. I've given this dealership multiple chances (there are more examples of poor service I could name). It consistently feels disorganized, dismissive, and transactional. I submitted a complaint to Kia directly but haven't received a case number or any follow-up. I'm not holding my breath. I wouldn't recommend this location to anyone who values reliability, communication, or basic human decency.

Service, service, service... Customer experience is very…read morepositive. This Peterborough location is easiest to book appointments with for service, compared to GTA locations that are weeks or sometimes a month away. Fixed things free of charge that I thought wouldn't be on warranty. Worth the pleasant drive to Peterborough. Keep up the good work!

Sales department is best to none and will offer very competitive pricing compared to the GTA…read morelocations . Worth the drive in the summer and delivers in the winter.

We were visiting relatives when the car broke down. The guy from Dave's Towing was so helpful and…read moreprofessional. I was glad that he was able to get our car to the dealer to be fixed.

From the owner: Dave's Towing & Recoveryread more

I am really sorry that I did not come to the reviews before visiting this dealership. Bought a…read morepreviously owned vehicle, sales guy, was the best. I believe his name is John, best guy ever. Helped with all the information for the vehicle, but we should have paid more attention to our first red flag. The manager, poor attitude, not friendly at all. Collected the car a few days later, loud noise coming from the engine. Took it back. Told us to check back in a few days. We decided to call, they said the parts was coming on Friday, we dropped the car the previous Saturday. They said they will call on Monday. Tuesday, we called, they said that it will be ready by Friday. I am waiting, will provide you some more feedback after friday.

From the owner: At Peterborough Subaru we strive to deliver quality and excellence when it comes to our new Subaru…read moreinventory. Our focus is to ensure that when you purchase your new car its hassle free, now and down the road. Please do not hesitate to contact us with any questions you may have. Our knowledgeable and friendly staff will be sure to assist you in finding the vehicle that's right for you. We are a no-pressure dealership, and we don't use sales gimmicks to sell you your vehicle. We base our business on referrals and repeat customers. If you haven't had the pleasure of dealing with our fantastic staff, come on by and see what we are all about. Located in the north end of Peterborough on Chemong Road we have been serving our community since 1984.

Unprofessional, unreliable, shady, and definitely not trustworthy…read more I really rarely ever write a bad review such as this and I've written many reviews but I absolutely do not recommend bringing your Toyota car here for any repairs and don't trust anyone in their service department. TL:DR SUV was recalled for paint, no technical/internal issues prior, after picking up it starts having issues. Then was told an option to replace the part with a used part onsite from another vehicle of the same model and year BUT was given a quote/estimate to have to PAY for the used part. Was then basically threatened to either pay half for the part or it'll be taken out and the old part be put back in and the issues would persist and be unfixed. This is very shady when no paperwork was provided beforehand of an estimate cost of this part replacement. You can't just assume someone will pay for the part when it was not provided in any paperwork or even an amount was told. Honestly disappointed that there are shady dealerships like this trying to scam innocent citizens.

Poor service - Deluxe car clean service at Russelle Toyota, Peterboroughread more

I have excellent service and treatment by the Sales and Service team every time. Dean walked me…read morethrough the purchase process, it was stress free and smooth. They delivered the vehicle in a timely manner, looked after my bike rack and my kayak racks for me, which was a huge help. They have provided exceptional service in dealing with my snow tires and shuttle service. And I love my Golf it's fun to drive and great on the highway. I would strongly endorse this dealership!

Everyone at this dealership is amazing - sales and service…read more We just finished a lease on a golf wagon TDI diesel and loved this car, the sales team just hooked us up with a brand new Tiguan with all the bells and whistles for LESS than our current lease! We are so pleased. The service department has taken really good care of us and our car and we can't wait to get our new Tiguan! We totally recommend the team at Peterborough Volkswagen, they are very knowledgeable, professional and overall great to deal with.

Never ever have I had a problem with these lads. I've had my mazda for 4 years now and I have…read morealways gone to them with any issues. Jeff in service is fantastic and is always willing to listen to my hunches about what might be going on with my car. The guys in the shop often come out to explain what is going on and give me options. They never do work without calling and asking for my approval, and if the work is going to take a few hours they're quick to offer the shuttle around town or a loaner car in some cases. I'm never worried about them ripping me off because I'm a girl. Fantastic crew of guys!

From the owner: New quality Mazda vehicles, pre-owned vehicles, parts and accessories, service department, mobility…read moreprogram, owner loyalty program, graduate program.

2016 Honda Civic Touring. Took it in for first(complimentary) oil change at 7000 kilometers…read more Driving home to Bancroft I noticed a new noise under the car. Jacked up the car and discovered the Engine Under Cover hanging down on the front end. Both front screws were missing and the front of the cover was hanging down. These screws are special Honda flanged screws. Drove back to Peterborough and complained to Service Manager. He crawled under the car and said I was right. He then looked around the shop looking under benches etc. to find the parts. He found one and crawled back under the car to insert the screw without putting the front edge over the lip and said that it was fixed. No offer to send the correct parts to me or any other type of follow up. Stay away from these people. Do your own oil changes.

If I could give this a -0 star I would! What a bunch of crooks! NEVER will I deal with Honda again…read more You lost a customer here for sure! Your mechanics are full of BS finding things wrong with my car when I had proof that I had my oil changed a new filter put in! What a bunch of crooks talking nothing but BS..anything to make a buck. Not a happy camper