Billing Practices Paid the bill after my initial office…read morevisit, before I got the glasses. Then after I got the glasses I got billed again for something extra that Medicare doesn't cover or my insurance. Then I noticed a financial charge on the original one that had a finance charge of over $10??? I would definitely advise anyone who goes to Finley optometry clinics in any city(this one was in Willard) to go through the written, typed, bill with a fine tooth comb in Great Detail. I was Not Aware About the Willard Optometry place being connected with Finley optometry clinic???

This affiliation is amazing! Wonderful service with top reminders when needed! Highly recommendread more

As I told the "eye doctor", I would rather have my teeth cleaned!! It's not the eye exam itself,…read morebut the way the staff act & talk --- not very welcoming! They must think because they talk fast & very ABRUPTLY that they are being efficient. Not so! It is not only annoying but makes you feel like they are stressed or being bothered by having to deal with you. During my recent appointment, the only two staff members who actually acted in a pleasant manner were the OD I saw & the lady who checked me out. This staff is in much need of "customer service" training--------this is not Mc Donald's!!~~!!!!

TOTALLY USELESS! My husband went in for a floater in his vision. It was explained to them when appt…read morewas made that he was ONLY there for this. Not for everything else. Well he explained again why he was there. It took them three hours for all exams. Why? Because apparently they decided to do a full diabetic eye exam even though they had been informed he was not there for this. After his eyes were dilated then he was given paperwork to sign, told it was consent to treat etc. Ok, upon leaving he was told he owed a 45 dollar copay. He paid thinking this was odd as he has Medicare and normally is billed after insurance is billed, he had no standard copay for anything. Got a bill from them asking for a 21 dollar payment after his insurance was billed, zero on this bill showing he had made a 45 dollar payment. I called, that bill was for a eye exam for glasses and new prescription for glasses. He gets his glasses and exam for glasses elsewhere due to Spectrum's cost. When I called I was told he was given paperwork explaining that Spectrum was doing an eyeglass exam and it would be 45 bucks. I asked him he said No he was not because he would have told them no. He was only there for the floater in his vision. I was further told that this had been explained to him and he agreed, nope! He further told me he was given the paperwork after he could not see to read it. Again, if he had read it he would have refused. I explained this to woman on phone who said it was their policy because they needed to find out why his vision was only 20/40. Now how did they find out his vision was only 20/40 without having done the vision eye exam for glasses? Basically they lied. He wears glasses, he went in wearing glasses so obviously he has vision issues. But he went in ONLY to find out why he had a floater in his eye. While on the phone going over charges I was told he also had been given this glasses exam because they found bleeding behind his eyes. Number one, nobody told him that, number two I'm looking at the paperwork they sent him home with,NOTHING about a eye bleed on it! This is something you think a patient needs to be told. I was told no he did not need to be told he had bleeding behind his eyes because they cannot treat it only monitor it. WTH? And again the glasses exam was done prior to them finding this bleed. Soooooo lie much Spectrum? As far as I am concerned they owe us a refund for the 45 dollar eye glasses exam. I'e requested his medical file from them. I'll be taking him elsewhere. He was sent home with a note to go buy over the counter eye drops, told the floater would disappear. I took my Mother in law to her appt at Spectrum, guess what, nobody told her they were doing an eye glasses that she'd need to pay 45 dollars for either. But office manager insists this is explained to everyone. No it is not, it is in with the consent to treat paper they point to signature area and say sign here, it is only consent to treat. Run, flee, go to any other place! This is one of only a few eye doctors offices in Findlay so go to Toledo, Lima, anyplace but here!

Everything! Let me start with I had never seen this doctor nor visited Eyes on Main before.... I…read moreexperienced some loss of vision in one eye over the weekend, so I frantically called and left a message explaining my situation. The first thing Monday morning they called and got me in immediately with Dr. Moyer! I honestly cannot say enough good things about this practice and especially about Dr. Moyer! From the moment you walk in, you feel welcome! I highly recommend Eyes on Main!!

Getting new glasses is rarely a good experience for me. Eyes on Main in Findlay made it…read morepleasurable with their welcoming staff, patient doctors and the opticians, especially Julie, working with me until I was satisfied with my prescription and fit. I know I am a difficult patient but none of them ever made me feel that way. If you're looking for all this plus the best selection of fashion frames, you will not be disappointed at Eyes on Main.