I do not give high ratings often, but this business is exceptional in expertise, efficiency, and…read moreexcellent customer service. I have worked with Mr Madhavani regarding very complex tax issues following the death of my mother. He is an expert by far in his field. He spotted errors right off that others had made on her taxes. He knew exactly what was needed for some complex issues I faced. He took time to call me personally to explain things in a way I could understand. Let me add that this has been my experience with every person in his office that I have encountered from the time I walked through the doors. You can not go wrong! You will feel absolute confidence right away that you have chosen the best place for your needs.

My husband and I were looking for professional help with our tax return, and were recommended to…read moreseek out this group. We had an absolutely excellent experience with Raymond, who helped us file our 2023 taxes and also answered a ton of our questions we had for 2024. He was very friendly and knowledgeable. He helped us understand why we kept owing money, and how to change it. The cost for the service provided was a great value in our opinion, and we'll be going back to Raymond for 2024! Also, thank you to Victoria, for being very responsive and helpful! Overall wonderful people to work with, which everyone could use when it comes to tax season.

We used them for years with no issues. Last year they didn't report/ file something very important…read morethat was in all of our tax documents we dropped off. We found out the following year, when we were told we had to amend our previous year taxes in order to file our current year. I immediately contacted them thinking they would know what to do. I had to make an appointment to see our CPA, after presenting the situation he said "What do you want me to do?" Needless to say we had to fill out our own paperwork to fix the problem. I was happy to find out we only owed $150 in interest/ penalties. The secretary is very helpful and friendly, and they're great at taking your money. God help you if they make any errors, or you get audited.

I've been banking here for just under two years and, until today, I had been very happy with my…read moreexperience. That changed when I came in to open a Rocky Raccoon savings account for my son. We arrived with all the required documents and were genuinely excited about what should have been a positive milestone. Unfortunately, we were told that opening the account would take 25 minutes and, since we arrived 15 minutes before closing, we would need to come back another day. This was extremely frustrating, especially because the day before I had been told that all we needed to do was bring the necessary documents and the account could be opened as a walk-in. We left disappointed--especially my six-year-old son, who couldn't understand why we couldn't be helped when the branch was still open and customers were continuing to come and go. That situation irritated me beyond belief as I watched his excitement be replaced with sadness. Because of this, I turned back and approached the same teller to ask whether there was enough time--about 10 minutes at this point--to close both my business and personal accounts. At that point, the branch manager quickly intervened and stated that they "actually" did have time to open my son's account. Unfortunately, by then the damage had already been done. I was left feeling that my business was viewed as a hassle rather than a priority. What's most disappointing is that had there initially been even a good-faith effort to begin the paperwork, I wouldn't have felt so clearly dismissed. It's sad that there wasn't time to open a new account and accept our money, yet in a matter of minutes they lost thousands when I closed both my business and personal accounts. The takeaway is simple: treat your patrons as a priority, or you risk losing them altogether. This is especially unfortunate because I truly believed Valley Strong was better than this and genuinely focused on member satisfaction.

This new location is so nice and located in the Walmart parking lot. Always receive excellent…read morecustomer service. They have an ATM in the front entrance and also one you can drive up too. I love that they also have a drive through teller. Sometimes I just don't want to go inside. If you are looking for a new bank, highly recommend

Filing taxes can be a stressful experience, but Michelle made the whole process a breeze. She was…read moreincredibly professional and knowledgeable, and it was clear she knew exactly what she was doing. She answered all my questions patiently and thoroughly. On top of her expertise, Michelle was also very friendly and put me at ease. Great that the whole process was done remotely as well!

Michelle was amazing! She took such good care of me, walked me through all my questions, and…read morehandled my taxes with ease. Highly recommend and will be hiring Michelle for next year!

Helpful people ready, willing and able to help. Fast service. Clean environment. Hood parking.read more

Everyone is really nice here. It's fine for a regional bank. I'm on some business accounts here,…read moreand I opened some personal accounts. I think they are revamping their app and online access. That will be helpful. They need better interest rates on savings and lower thresholds on CD balances, offering better rates, too.

I wish there was a zero star!! Dont waste your time!! I contacted this woman by phone during…read morebusiness hours. Gave her my name, phone number and what services I needed. She texted me fairly promptly, we set up a meeting time. She then suggested that I go another route, which i explained that I had already researched and I had gotten legal advice to support what i was looking to do. Her demeanor then became hostile and demanding which lawyer i had spoke to, stated that i must have a "real issue" if the specific lawyer refused to work with me (fyi not the case, i just was looking to save a little money and use a paralegal to type the forms) then she cancelled our appointment about an hour and a half prior. I thought maybe she had me confused for someone else, but no, she is just not a professional person. Don't make assumptions about people you do not know, and no one needs additude.

I contracted Barbara Reynolds to create our living Trust Mar 2017. Trust was file July 2017. The…read moreTrust had numerous syntax errors, wrong titles, reference incorrect and property was distributed to a son we have had.. These errors were correct in Jan 2019. In Sept 2019 a serious error was discovered, one of the properties we thought was in the Trust was not. This was correct but we had to file the paperwork with the County Recorder in Feb 2020. Granted some of the delays was our fault requesting explanation of the terminology and references because we did not have a good feeling our Trust was being handled professionally. This was annoying to Barbara which contributed to the delays and almost 3 years later finalizing the Trust. As a result of this stunning performance, we contract a professional to redo the Trust.

The fast n easiest and cheapest tax service I have had in over 30 yrs. I came out happier than when…read moreI went in the two times I have been there so far. The lady is very easy to talk to and she seems to me flawlessly keystroking as she asks the questions and enters the answers. Both times I left with more return than I expected. In town and easy parking and a good place to eat at on both sides of the office. My experience is 5 star and fun to boot!

The first time I went, I was pleased. However, we wondered upon returning, when two things…read morecompleted everything, why the high rate. To us, given they have a program, they could insert two things for the service, yet charging over two hundred. Another friend explained over five hundred. Both of us have gone elsewhere. **I would have given a higher rating, but when I asked the question, we got no appreciation for our concerns, just that that is what they charge no questions asked sort of manner. Well, that was it for us. With all difficulties, economy and all, one would think consideration. **With a little looking, found two other places that charge much less, but have also been around quite awhile. Always research we say.