Very professional location, staffed with very competent, knowledgeable employees from door…read morereception to medical assistants Macie and Kelly through to end with Dr Jimenez, very comprehensive and through. Pain free examination. Wait was minimal, but would say opt to have documentation mailed so you can complete in comfort of own home and not get frustrated trying to remember it all. There is about 8-10 health history/Hippa pages to get through. Hence why they mention coming 30mins prior to appt. Parking was easy to find and navigate. Also note it's free for visitors. There is tunnel between parking garage and main building. Try to park on 4th level for shorter mazes walk to it. Elevators pretty much right there to take you down one level to 3 where their suite 365 is at.

Was in a bad car accident with my parents and after being discharged went to say goodbye to my…read moreparents but their doctor was talking to them. A security guard got nasty and called for "backup" and when the doctor finished I said goodbye and one of the security guards actually followed me out- imagine a patient being followed out- also when the ambulance brought me in they had me in a wheelchair in the hall for over 2 hours before taking vitals and examining me- pic below of the toy cop following me out

Spouse spent 2 days/nights of hell in the ER and 4 days/nights of hell in neurology. After multiple…read moreMRI's and Cat Scans and daily blood work, the results were "inconclusive." Terrible. On the last day, after the final MRI was performed, the nurse attending my spouse began pulling/yanking out the IV. My spouse yelled and said, "Your hurting me." Also, Heaven help you if you get this other one, Nurse C. She is undisciplined, entitled, UNPROFESSIONAL. When is it acceptable for any medical staff person to yell at a family member, "WHAT IS YOUR PROBLEM?" When is it acceptable for the nursing staff to block that family member from leaving? The incident is more involved but the staff did not act in the interests of my spouse or me. After sending a complaint letter to five heads of the hospital, the patient advocate responded. She stated after an investigation had occurred regarding the letter I sent and nothing was substantiated. This is not surprising as the patient advocate is really a "staff advocate." And of course the nurses will deny any wrong doing. Winthrop/ NYU Langone Mineola is a bad hospital. I will never allow my spouse or myself to be admitted again.

I accompanied my friend to her treatment appointment at Sloan Kettering, and I was truly impressed…read moreby the compassionate, patient centered care provided by the entire staff. I know this is hard on my friend as she fight this cancer. I felt that she is in great hands. Being care for, respected, and truly support by her team. The doctors, nurses, and entire staff are exceptionally. From the time we checked in to the medical team, everyone was kind, professional, and attentive. The doctors and nurses took the time to explain everything clearly and made my friend feel comfortable and supported throughout the visit. The facility was clean, organized, and welcoming, and you can tell they are deeply committed to providing exceptional care. It was a very positive experience during a stressful time, and I'm grateful for the kindness and professionalism we experienced. Highly recommend Sloan Kettering to anyone seeking high-quality care.

MSK is the only place I would recommend for cancer care and treatment…read more They are compassionate and educated in the most critical medical care.

I'm seeing longer & longer waits for bloodwork & chemo infusion. I'm seeing more & more illegal…read morealien Medicaid patients. You need to inform management when the intake support people at the desks are slow & lazy. Management responds. The Medical staff is wonderful but seem overworked due to this patient pressure!

Corporate industrial mega cancer pharm treatments tinged with wellness vibes…read more I may be cynical about how everything is big business in our nation and Cancer is no different. So much med complex .

Infusion room is very short of nursing ( I know this because the nurses were very verbal about it)…read more the RNs are rushed and this leads to rushed IV starts and lack of observation by them. These nurses also are responsible for mixing drugs - cleaning chairs and preparing waste for pick up Prohealth can do better staff the room

I have been a patient at pro health for 5 years. I received top care from Dr. Citron and his team…read more Since the office changed to Optum it is disgraceful how patients are treated. The gross unprofessional I have experienced is so disheartening. The head Nurse Jill has no business treating cancer patients. She is rude and disrespectful. The atmosphere is so negative. I saw Dr. Schwartz for the first time a few months ago, the exam was not through and I never received a call to review my test results. I had to send multiple messages and call several times before getting her on the phone. How can I trust my life with these unprofessional people. I would recommend you find an oncologist office other than here!

My wife was diagnosed with Stage 1, Grade 3, triple-positive breast cancer, and we have been…read morereceiving treatment at Memorial Sloan Kettering for the past several months. We initially chose MSK because the cold cap treatment was covered by our insurance, and we expected the high level of care and coordination that a world-renowned cancer center is known for. Unfortunately, our experience has been extremely disappointing. The biggest issue is that the facility appears to be severely understaffed. It is not uncommon to arrive early for an appointment and then wait anywhere from two to four hours before being seen. Communication between the nursing staff, clerical staff, physicians, and schedulers has been poor, creating confusion and unnecessary stress for patients and their families. We travel from Manorville for these appointments, and the lack of organization has made an already difficult situation even harder. My wife has completed chemotherapy and now only receives Herceptin injections, yet we continue to experience excessive delays. On one occasion, we received a text message informing us that the office was running three hours behind schedule. My wife is a nurse and repeatedly had to advocate for her own care. Before one of her surgeries, she had to request basic preoperative lab work herself. Patients should not have to push for what they believe are standard evaluations, especially at a world-class cancer center. Several incidents seriously undermined our confidence in the quality of care being provided. My wife experienced symptoms concerning for a pulmonary embolism, yet it took approximately 36 hours to fully evaluate and rule it out. We were also left seeking outside diagnostic testing to evaluate potential heart-related complications rather than having those concerns proactively addressed. Following her port placement, retained stitches were left behind and had to be removed. During cold cap treatments, obtaining pain medication became a frustrating struggle rather than a routine discussion about patient comfort. One of the most concerning experiences involved my wife's laboratory results. She noticed significant changes in her lab values and expressed concern to the nursing staff. Those concerns were dismissed. Two days later, she was nearly septic from an infection that required medical attention. While not every complication can be prevented, concerns from actively treated cancer patients should never be casually dismissed. Communication regarding pathology, biopsy results, and treatment updates was equally disappointing. We were often left reviewing reports through the patient portal without a call or explanation from a provider. No patient should have to interpret complex medical findings on their own while undergoing cancer treatment. The only consistently positive part of our experience was the PCTs and nursing assistants. They appeared overworked and understaffed, yet they were often the kindest and most compassionate people we encountered. Unfortunately, our experience with many infusion nurses was very different. Nurses frequently entered the room, hung medications, and left without introducing themselves or explaining what medications were being administered or why. Patients deserve to understand the treatments they are receiving. We also became frustrated with what felt like a rigid, protocol-driven approach to treatment. Decisions appeared to be based almost exclusively on a single clinical trial, while other studies and treatment discussions raised by my wife were routinely dismissed. We expected a more personalized approach that considered her specific history, symptoms, treatment response, and concerns. To make matters worse, we were incorrectly billed approximately $12,000 due to an administrative error. While the issue was eventually corrected, it created significant and unnecessary stress during an already overwhelming time. What was most upsetting was the attitude of some of the staff. The nurse manager was extremely rude, and the charge nurse came across as cold, dismissive, and unapproachable. When patients are battling cancer, compassion and communication matter just as much as medical treatment. MSK may have an outstanding reputation, but our experience was marked by poor communication, excessive wait times, lack of coordination, billing errors, dismissive attitudes, and a disappointing lack of individualized care. Cancer patients and their families are already carrying an enormous burden. They deserve timely care, proactive communication, and confidence that their concerns are being taken seriously. Based on our experience, I wish I could give this place zero stars.

Too confusing- I am coming in for Radiation treatment for eight days and need to park my car…read morewithout walking any great distance. There does not seem to be any on site parking.

When I was diagnosed with cancer, I really did some serious research trying to find the right dr…read more I chose Dr Rakowski. Great bedside manner, dry sense of humor, no rushing to get you out and open to answer 9,00000 question that you might have. He's also been on the "Top Doctors" list for many years. His office is located inside the satellite Valley/Mt Sinai cancer center in an easy to reach location. No need to go to the hospital for chemo/bloodwork etc. I'm extremely happy with my choice.

The office staff was so friendly walking in the office. I'm a techy, so having my records…read moreavailable via a portal was right up my alley. His office was very professional and explained my entire process. I would like to THANK Jean Folchetti, Lori Depass and Veronica Ford. Dr. Rajiv, was so kind and really seem to care about my well being. He has excellent patient hands on skills. He's also very pleasant on the eyes. :-) I just want to personally THANK, Dr. Rajiv Datta for performing a successful Total Thyroidectomy surgery on 5/23/2018. I was very concerned, especially being a Motivational Speaker. My VOICE is not 100%, but I am confident that after my recovery (3-weeks) it will be back strong. My scar is healing nicely, my concern is a keloid appearing. I'm looking forward complete HEALING my from this health challenge. I strongly recommend this office, by especially Dr. Datta Rajiv as your doctor. Recovering Patient, Andrea D. Hicks 6/1/2018

From the owner: Compassionate Cancer Care.read more