Great Dr. Front office mgr knows her insurance very knowledgeable…read more All staff there is so nice and very good at their job

Adrian has been our family dentist for many years, and continues to provide great service,…read moreincluding the occasional emergency repair. His staff has always friendly and courteous to me and my family members, and have been very responsive to short-notice needs.

The staff was very courteous and professional, I would highly recommend this practice.read more

Everyone was friendly from the moment I walked in the door. I felt very welcome and comfortable…read more The staff was very professional and thorough, even helping me find prompt follow up appointments. I am looking forward to my next visit.

Northlake Family Dentistry is great. I was new to area and my husband was the one who recommended…read morethem. I love Dr. Pom and staff. Very friendly and professional. They send reminders of your appointment and I have never had to wait more than 5 minutes upon arrival. Dr. Pom is very gentle and I have no complaints.

Before it was Northlake Family Dentistry it was Dr. Pinskey. The staff very friendly and…read moreprofessional. They did an excellent job taking care of my teeth. Then Dr. Pinskey retired and sold his practice. So I thought I would give them a chance. Everyone here is friendly and the dentist very professional. However, I don't know what kind of scheduling system them have because this is my second time taking off work for my appointment and to find out that I'm not even scheduled. You know I am pissed. 2nd time I mind you. Front desk is trying to book a new appointment, no don't bother. I took this day off work. Do they not understand that our accurred leave is valuable hours that we have built up to be able to take off and to use it for nothing. Wasted day off. I need to get everything done on this day and you tell me that you can't find my appointment. I am so done with this place.

5 star on my initial consultation. dr. elkasrawy actually answered the call and was extremely…read morepleasant. i say this because he didn't title himself on the call which shows his humility. bella, his assistant, was extremely pleasnt, warm, and welcoming. the office itself is aesthetically pleasing and warm. from the call to the initial greetings, everything was just perfect. after getting my xrays, and exam, the plan was well thought out and seems achievable. all my questions were answered and dr. elkasrawy was extremely thorough, making sure i knew how each step was going to be achieved. i got a feeling of genuine concern, honesty, and care. i'm looking forward to moving ahead with my treatment plan. i'm putting my faith and confidence in this dentist because i have a good feeling about him and his skills. i will bring you along on each phase of my treatment plan. so talk to you soon. in the meantime i would definitely recommend paying him a visit. i'm excited and happy i pick him. no red flags noted on my consultation.

I found this dentist office on google as I needed emergency service. They were very accommodating…read moreand friendly. Not only over the phone, but in person as well. The Doctor was thorough, friendly and humorous. Which helps when you're already nervous about visiting a dentist, well me anyway. I feel very comfortable allowing them to become my new dental home.

I visited Hendersonmill dentist to get impressions taken because a tooth broke off my partial,…read more ugh! Vick serviced me so well today until I had to come on here and personally thank him. He was professional, warm great and a great conversationalist. I mean we talked while he got my impressions ready and I felt as if I'd known this guy for years. So if your dentist is Dr Upson, ask for his assistant name Vick, you will be in good hands. By the way...Dr Upson is the best.

I had a great experience at Henderson dentist for my routine cleaning. The hygienist was thorough…read moreyet gentle, and Dr. Uetsuki was very professional and the front desk staff was also incredibly helpful with my insurance questions. Efficient, friendly, and honest I'll definitely be back."

My dentist is better than your dentist. I promise you. Dr. Meshkian is an absolutely incredible…read moredentist and has done amazing work for me. The practice also schedules "family appointments" for me so I can bring everyone in at once for our biannual check-ups. It saves me so much time and the appointments themselves are quick, yet very thorough. I have never been left in the waiting room for very long and the entire front office staff is so incredibly pleasant. Highly recommend this practice!

First red flag it took me contacting this office 6 times before I could get an appointment, 3 times…read moreI sent request through their website and 3 times I called. When I told them I made 5 prior attempts to make an appointment they just responded "oh". When I came in I was standing at the locked door at 8:55am for my 9am. I woman came up, I told her the door was locked, she said why is the door locked my appointment is at 9am. I said mine as well. 6 people entered when they unlocked the door, they were all checked in, except me. Understandable cause I was a new patient. They asked for my DL & insurance card, then told me there was a difference on my birthdate and if I didn't call and clear it up I would have to pay the full amount. So I called, I cleared it up, and when I told them someone in their office was also calling to verify. So I am thinking I am not paying the full amount after all that. The dentist repaired my chipped tooth, he was kind. When he took me to the desk to pay, she said $282. I was taken aback, I asked how much it was and how much the insurance paid for and she said it was $408 and the insurance pays for 80%??? $282 is 70% of $408??? Make it make sense, the math is not matching. Then I asked for some tooth floss. She told me the tooth floss was "on the other side" and they didn't have any. Then asked me if I wanted to get my teeth cleaned. I was like might as well if that is the only way I can get free tooth floss and I am already here. I asked how much the insurance paid for teeth cleaning. She said 100%. So go back and the assistant starts poking around at my gums, sticking me until it hurts, this happened at least 5xs. Then tells me I needed x-rays prior to the cleaning. They already took one x-ray of my chipped tooth. I was adamant that I didn't want any more x-rays. I have a broken wrist and I have been getting MRIs, X-rays, and CT scans over the past six weeks and I didn't want anymore radiation exposure. She was going on & on, about insurance needs x-rays and she can't clean my teeth without them. So she did 4 more. The dentist came in and was poking around my gums without hurting me one time. Then they said I needed a deep clean, and they needed more x-rays. I said NO! They didn't clean my teeth, they sent me back to the desk to make another appointment and I then asked again for the tooth floss, this time they went to the other side to get it. When I received my explanation of benefits from the insurance they only billed for $282, not $408. So I called yesterday at 12:48pm and spoke with Susana when I asked to speak with someone in financial. I was told I would get a refund check to pick up at the office when they get paid. During this call a person was rudely interrupting saying everything was explained to me about the billing at my appointment, which is a lie. She also said I didn't get my x-rays cause I didn't want to pay for them, also a lie. I kept asking who is that? Who is speaking? Susana was avoiding answering me, and finally said after me repeatedly asking who is that other person on the phone, she said the office manager. I said what is their name? She said Ariel. I told them I did not like her tone, and I hung up. Who puts someone talking about finances and billing on speaker phone? What kind of ignorant behavior is that from an "office manager"? I later got two missed calls from the office and a text saying they had a refund check for me. I feel bad for the dentist, because he was nice and polite, but he needs to hire a new office team, because they are unprofessional, unorganized, rude and ignorant. No one should have to put up with that. And what kind of place makes you pay full amount up front when they have already verified your insurance. WORST DENTAL EXPERIENCE EVER. Today I called them and asked to speak with the manager, Susana answered the phone again, said they were not available and mentioned the check. I asked for the manager to call me. Her response was "I don't know why, she is going to tell you the same thing." I said this is about the call yesterday and she says "that was the manager" as if she doesn't owe me an apology. I highly doubt anyone is going to follow up. Just rude!

Very knowledgeable staff and Doctor. Highly recommend!…read more From my initial call to schedule the appointment to arriving and completing my appointment, I could not have been more satisfied. I did not feel rushed, and I was very happy with the work that I had done.

Be careful!!!! They switched from in network to out of network and didn't send out any email or let…read moreanyone know leaving me to have to pay double without knowing why. When I called, they then explained starting this new year, they moved out of network and did not send out any notice to anyone. This is very sneaky and I recommend taking your business somewhere that won't try and trick you in paying more money.