I chose an expensive vinyl floor covering for my mobile home, they installed the wrong covering, which was similar, but not what I ordered. I ordered K-Dur Milky Way, which has a touch of blue, and they installed the Cappuccino, without the desired blue. They were to prep the floor on Thursday, and lay the vinyl on Friday.They say they move furniture free, but came on Thursday and said I had too much furniture in the house. I paid neighbors $200 to move my furniture to the yard, except for my couch and loveseat, which were brand new, one file cabinet and one small tabletop safe. The 2 installers came back on Friday, and were completely done in 3 hours.They dropped my new 2 week old leather sofa and broke a wooden support on it, bent all the hinges on the interior doors when they removed them, hammered the screws in the floor that were counter sunk when we had installed a new plywood floor, (which ruins the integrity of the screw threads in the plywood), did not put vinyl under the appliances that they charged $60 per to do so,(they even charged $60 each for vinyl under the washer and dryer, which aren't even located in the building!). They did not lay the vinyl flat around pipes, just left it lying against them, and some of the vinyl was not mudded down. They layed new vinyl over old vinyl in the bathroom, and the textured lines of the old vinyl are clearly visible through the new vinyl. I called with my concerns the same day.The owner?, a Mr. Jorgensen, came out and rolled his eyes and said they could pull up the floor and show me the mud and that was all they could do for me, and they could do that on Monday, which meant that all of my belongings that I had to remove from the house would have to sit outside over the weekend). He was rude. I called their showroom to ask which of their 2 listed addresses I should send a certified letter to, and the owners wife, (so she said), told me I could "mail it to the &^&%&$)# house for all I care" and hung up on me. I tried to file a complaint with the BBB, but their response was that they have had 6 complaints already with no response from the owner, so they no longer accept complaints against this company. Yet our newspaper says they have been the "best of the best"!
I have plenty of photos, but seriously, with all of the good and ethical hardworking people out there at other flooring companies, why bother with this one and their questionable customer service practices? read more
